8 Replies Latest reply: Apr 9, 2013 1:37 AM by 3.14ka4y
3.14ka4y Level 1 Level 1 (0 points)

Hi.

Some weeks ago I've bought IPHONE 4 in Apple store in London. I don't live in England.

Now it is not working

Could you tell me, my friends could bring this phone to service center in London?

What documents they need, to make apple check it?

 

Thanks in advance.


iPhone 4S, iOS 6.1.2, Warranty service
  • 1. Re: Apple service London
    Ralph Landry1 Level 7 Level 7 (32,520 points)

    If you bought this iPhone in the UK, then it can only be serviced in the UK under warranty.  All you need to do is take it to an Apple store genius bar or authorized service provider in the UK.  The purchase records are available to them since it was purchased in an Apple store.

  • 2. Re: Apple service London
    seventy one Level 6 Level 6 (8,990 points)

    Hi Ralph (and 3.14ka4y)

     

    Do you know how the EU comes into this as we are part of the EU.   I thought that all EU countries were considered as one in terms of purchasing (and therefore for warranties).   We do not know where the OP is located and that could make a difference.

  • 3. Re: Apple service London
    varjak paw Level 10 Level 10 (169,765 points)

    You are correct; any iPhone sold in the EU can be serviced in any other EU country:

     

    http://support.apple.com/kb/HT4311

     

    Whether this will apply to the OP we of course don't know.

     

    Regards.

  • 4. Re: Apple service London
    3.14ka4y Level 1 Level 1 (0 points)

    Dear Ralph, Seventy One and Varjak Paw.

     

    The major point, that this phone are going to bring my friends, not me.

    Do they need to show some additional documents like pirchase order or smth else?

    Or the just bring the phone?

     

    Thanks.

  • 5. Re: Apple service London
    seventy one Level 6 Level 6 (8,990 points)

    Thanks VarJak Paw.  

  • 6. Re: Apple service London
    Roger Wilmut1 Level 9 Level 9 (65,525 points)

    You'd better give them a print-out of the receipt and a letter from you explaining the situation, because if they just go in with the phone and nothing else it will look as if they've stolen it. Even then I don't know whether there might be an issue (I don't know what proof would be asked for if you went in yourself). It would be sensible to ring the Store first and ask about this.

     

    The Regent Street Store in London is +44 (0) 20 7153 9000

     

    There is a list of UK Stores here:

     

    http://www.apple.com/retail/storelist/

     

    (select 'United Kingdom' in the menu at top right below the picture).

  • 7. Re: Apple service London
    seventy one Level 6 Level 6 (8,990 points)

    If you are located outside of the EU I suspect you will have to consider other things like import taxes etc, all depending on the country you come from.

     

    I think a photocopy of the original purchase receipt and a letter stating that you are the owner and authorising the bearer to arrange the repair on your behalf.

     

    Should be enough.

  • 8. Re: Apple service London
    3.14ka4y Level 1 Level 1 (0 points)

    Thanks guys.

    I've called Apple center and they said that my friend don't need any documents.

    Just must bring phone to the apple store.