1 2 3 Previous Next 31 Replies Latest reply: Apr 17, 2013 12:12 PM by OneTurn Go to original post
  • 15. Re: Failure to download software updates and IP blacklisting
    BDAqua Level 10 Level 10 (116,480 points)

    I'm hoping to run accross some solid info on it, but I've seen a hundred or so different "cures" so far, most only work for one or two people & not others, & I haven't really seen much that would apply in this case.

  • 16. Re: Failure to download software updates and IP blacklisting
    OneTurn Level 1 Level 1 (0 points)

    Many thanks again.

     

    Any comments on my firewall settings and this .app file with "allow all incoming connections" or block all connections?

  • 17. Re: Failure to download software updates and IP blacklisting
    OneTurn Level 1 Level 1 (0 points)

    Is it worth attempting a manual download of the update (with my limited technical knowledge)?

  • 18. Re: Failure to download software updates and IP blacklisting
    BDAqua Level 10 Level 10 (116,480 points)

    Allow all incoming connections for now.

     

    Yes, if you can manually download that very well may work.

  • 19. Re: Failure to download software updates and IP blacklisting
    OneTurn Level 1 Level 1 (0 points)

    Hoo boy!  Tried manual downloand - it stops the manual download (without an error message).  It goes about 30-40MB and then just stops.  Within iTunes I am now getting a consistent 9006 error message.  Have deleted everything that could look like a security application....Who knows!

    OS X and iTunes are running latest software available.

    Checked my router firmware and that is up to date.  Even tried downloading manually in Safari and Firefox.  Makes no difference.

  • 20. Re: Failure to download software updates and IP blacklisting
    OneTurn Level 1 Level 1 (0 points)

    Got a new error message tioday - "there was a problem downloading....The network connection was reset"  Why would it do that?  Definitely sounds like the problem is with my router.  I am currently connected via both Airport and Ethernet cable (don't know which one dominates).

  • 21. Re: Failure to download software updates and IP blacklisting
    BDAqua Level 10 Level 10 (116,480 points)

    Ah, turn one off, like Airport.

     

    Make a New Location, Using network locations in Mac OS X ...

     

    http://support.apple.com/kb/HT2712

     

    10.5.x/10.6.x/10.7.x instructions...

     

    System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.

     

    The interface that connects to the Internet should be dragged to the top of the list.

     

    If using Wifi/Airport...

     

    Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

     

    For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...

     

    208.67.222.222

    208.67.220.220

     

    (There may be better or faster DNS numbers in your area, but these should be a good test).

    Click OK.

  • 22. Re: Failure to download software updates and IP blacklisting
    OneTurn Level 1 Level 1 (0 points)

    Still no better!

  • 23. Re: Failure to download software updates and IP blacklisting
    BDAqua Level 10 Level 10 (116,480 points)

    Does your ISP have a download monthly limit or such?

  • 24. Re: Failure to download software updates and IP blacklisting
    OneTurn Level 1 Level 1 (0 points)

    Yes it does - 20G "soft cap" (they continue to allow essential links like email and Facebook!).  However I am nowhere near my cap as I have tried downloading on the first day of a new month.

  • 25. Re: Failure to download software updates and IP blacklisting
    BDAqua Level 10 Level 10 (116,480 points)

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

     

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

     

    Reboot, test again.

     

    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.

     

    Check the System Preferences>Other Row, for 3rd party Pref Panes.

     

    Also look in these if they exist, some are invisible...

     

    /private/var/run/StartupItems

     

    /Library/StartupItems

     

    /System/Library/StartupItems

     

    /System/Library/LaunchDaemons

     

    /Library/LaunchDaemons

  • 26. Re: Failure to download software updates and IP blacklisting
    OneTurn Level 1 Level 1 (0 points)

    Ok.  Booted up in safe mode and did permission repair.  Tried to download iPhone software in safe mode and got same error message after 100MB.

     

    Then rebooted in normal mode and did repair permissions - see log below:

     

    Verify permissions for “Macintosh HD”

              Reading permissions database.

              Reading the permissions database can take several minutes.

     

    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/DVD.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSettings.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSources.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Movies.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Music.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Photos.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Podcasts.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/TV.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

    Permissions differ on "System/Library/PrivateFrameworks/BackRow.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .

    Warning: SUID file "System/Library/Filesystems/AppleShare/afpLoad" has been modified and will not be repaired.

    Warning: SUID file "System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/Resources /DiskManagementTool" has been modified and will not be repaired.

    Warning: SUID file "usr/sbin/pppd" has been modified and will not be repaired.

    Warning: SUID file "usr/sbin/vpnd" has been modified and will not be repaired.

     

    Permissions verification complete


    Anything alarming in that?

     

    With regard to System Preferences>Other I have a few items there - Flash Player, Flip4Mac, Growl (?), iPronto Sync, Perian and Rapport (banking security).  I disabled Rapport and then tried the download and got the same error message again!  Any items there that may be causing the problem?

     

    With regard to the list of folders -

     

    I cannot find the first

    There are 2 items in the seocnd

    Third is empty

    $th has a long list of items

    5th has 3 items

     

    Not sure what I am looking for in these folders.....

     

    Thanks again for your assistance

  • 27. Re: Failure to download software updates and IP blacklisting
    OneTurn Level 1 Level 1 (0 points)

    Re-enabled Rapport and trid again.  This time downloaded 285MB before I suddenly got a 3259 error - network timed out.  Hoo boy!

  • 28. Re: Failure to download software updates and IP blacklisting
    Klaus1 Level 8 Level 8 (44,495 points)

    As long as the report ends up with 'Permissions repair complete' then, as far as permissions go, you are fine. You can ignore the various statements in the report:

     

    Permissions you can ignore on 10.5 onwards:

     

    http://support.apple.com/kb/TS1448

     

    Using 'should be -rw-r--r-- , they are lrw-r--r--' as an example, you will see the that the permissions are not changed, but the | indicates a different location. This is because an update to Leopard onwards changed the location of a number of system components.

     

    Poster rccharles has provided this description of what it all means:

     

    drwxrwxrwx
     
    d = directory


    r = read

    w = write


    x = executeable program

     

    drwxrwxrwx

    |  |  |

    |  |   all other users not in first two types

    |  | 

    |  group

    owner


    a little more info

    Before the user had read & write. A member of the group had read.

    After, only the user had read & write.

     

     

    If you are running Panther or Tiger:

     

    http://support.apple.com/kb/TA21090

  • 29. Re: Failure to download software updates and IP blacklisting
    Klaus1 Level 8 Level 8 (44,495 points)

    Rapport has never previously worked on a Mac. How to uninstall Rapport, by Trusteer:

     

    http://www.trusteer.com/uninstalling-rapport-mac-os

     

    However, Trusteer recently posted this in another thread:

     

    We would like to recommend you to download Rapport's updated version, as we suspect the problems you were experiencing have already been resolved.

    You can download the latest version here:

    http://download.trusteer.com/Gcur4Wtnu/leopard/Rapport.dmg

     

    Please restart your browser after the installation completes and let us know if the problem persists.

    If the problem persists, we would be very interested in fixing it.

     

    Please note that we offer 24/7 free technical assistance.

     

    Should you need additional assistance, feel free to contact us by submitting the following form: http://www.trusteer.com/support/submit-ticket

    We also have helpful information available in our FAQ: http://www.trusteer.com/support/faq