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HP print cartridge stops working after software update

743 Views 12 Replies Latest reply: Apr 16, 2013 2:13 AM by ciara_b RSS
tsaar Level 1 Level 1 (15 points)
Currently Being Moderated
Mar 4, 2013 10:37 AM

On saturday I installed the automatic software update for my HP C4180 printer.


02-03-13 18:24:44installd[4749]Installed "HP Printer Software Update" (2.13)

Immediately after this I got an error message "Print cartridge faulty or incompatible"

This is an official HP 343 Tri Colour cartridge that I bought just two weeks ago. 

Serial Number 1782519082603293 and a date '2014/04/07 Y'

I have reset the printer as per instructions on HP website. Now the error has changed to

'Ink cartridge problem, remove and check color cartridge' 


Posted this question on the HP forum but have gotten no reply so far.

Anybody else been hit by this wonderfull new functionality offered by HP Printer Software Update" (2.13)?

  • BDAqua Level 10 Level 10 (114,765 points)

    Hmm, gave up on hp injets because this silly "feature" long ago. There was a way to get around that & have it print, but forgot how, sorry.


    Really long shot... is your Date & time on the Mac correct?


    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.


    Mac OS X: About the Reset Printing System feature ...



    10.5/10.6/10.7/10.8 instructions...


    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

    if you hold option and click the "-" tab it resets the printing system.



    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.


    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

    Resetting the printing system in Mac OS X 10.5.x+++

        1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:

        2.    Choose System Preferences from the Apple menu.

        3.    Choose Print & Fax from the View menu.

        4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.




  • BDAqua Level 10 Level 10 (114,765 points)

    Yeah, I'm interested in hearing... btw, my official hp carts gave me the date problem after about a dozen prints, because I didn't use it often enough.

  • ciara_b Calculating status...

    Hi tsaar

    I'm an HP employee and I spend a bit of spare time on our HP Support Forum. I haven't had any luck finding your post on the Forum so thought I'd reply here. Have you tried cleaning the cartridge contacts? (see for details)

    If that doesn't fix it then I'd suggest contacting HP Phone Support, as your cartridge is still under warranty (until April 2014, judging by the date 2014/04//07 you provided)

    I couldn't spot the SW update you mentioned on the HP support page _lang=&product=1141647#N215


    Do you have any further details on the update?, as I'm not familiar with it.



  • seventy one Level 6 Level 6 (8,500 points)

    Hi Ciara,


    You couldn't explain this wicked planned obsolescence feature that tsaar described could you?   (Without losing your job)


    Frankly, I shall not be replacing my HP with HP in future, however low they price the printer.   It's not fair trading as I see things.

  • ciara_b Level 1 Level 1 (10 points)

    Hi seventy one, no wickedness

    I'm in the inkjet side of the house in HP, I'm not a SW expert but I can follow up with some of the folks that are. Hopefully I can help in some way to get tsaar back printing.

    Sorry to hear you weren't happy with your own printer, out of interest was it also a PS C4180?

    Thanks, Ciara

  • seventy one Level 6 Level 6 (8,500 points)

    Hi Ciara,


    Thanks for your cheerful reply; good advert for HP .


    I have a C6280 which I suppose has not been too bad ... but I have found niggling factors which have left me disappointed overall.    The premature 'ageing' of some inks in particular.  But there you are.   (Don't have a smilie for resigned patience).

  • ciara_b Level 1 Level 1 (10 points)

    Hi seventy one

    What is something like an 'ink expiration near' msg that was bugging you? I have come across a couple of posts on the HP Support Forum where folks have said it's a bit of a pain.

    I think for the most part it can still print (more details and )

    The PS C6280 was released around 6yrs ago I think, and some of the newer inkjet technologies are much better in my view.

    Anyways, time for a coffee fix


  • ciara_b Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 11, 2013 12:56 AM (in response to tsaar)

    Hi tsaar

    I'm going to help follow up on this, as it sounds like it could be an intermittent issue with the cartridge making it difficult for the printer to 'read' it. The cartridge is still under warranty so you'll be able to get a replacement. I'll contact you via private message on the HP Support Forum (as I'm not sure how to do it here)



  • ciara_b Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 16, 2013 2:13 AM (in response to tsaar)

    Hi tsaar, glad to hear you're getting a replacement.



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