1 7 8 9 10 11 Previous Next 200 Replies Latest reply: Jul 4, 2014 1:06 AM by roxan Go to original post Branched to a new discussion.
  • 120. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    jimmut Level 1 Level 1 (0 points)

    Ok how do I tell itunes to sync from my phone...then to sync back to my replacement phone since it doesn't sem to be doing that part of the process automatically. Maybe thats everyones problem is itunes isn't syncing correctly..I mean it always says syncing when I plug in my phone but obviously it isn't.

  • 122. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    JMMcFly Level 1 Level 1 (0 points)

    Of course I’m not talking to Apple.  It’s called sarcasm due to frustration.

     

    I am NOT asking it to make extra copies of music (that also happens to be one of the problems with iTunes, which I mentioned in my last post).  My concern is that the program does not allow me to easily restore files to a new iPOD from an old one with exactly the same files if I’m using more than one iDevice on the same computer in the same iTunes (and each device has a different set of music) – there’s the issue.  It’s easy if you only have one iDevice connected to the computer – just sync everything, but not so much fun if you have more than one.  I have to manually select each song I want – it doesn’t remember the songs we had on one iDevice through the backup process, and the computer has thousands of songs we do NOT want on the new iPOD.  I think that it really is an easy thing to fix if you think about it!  I just haven't seen anyone come up with an easy solution to this.

     

    And actually, I didn't even come close to mentioning or insinuating that either the iPhone or iPOD are backup devices, unless you want to use it that way.  That's not my intention.  You got it all wrong, friend.

  • 123. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    KiltedTim Level 8 Level 8 (37,815 points)

    I have no problems at all syncing multiple iDevices to a single iTunes library and having iTunes remember exactly what I want on each one, or replacing any of them with new devices and having the new one end up configured exactly like the old one was if that's what I want.

     

    I don't know how you're going about doing what you're doing, but I have to surmise that you're doing it wrong...

     

    If you have an issue with your iPod, I suggest you take it to the iPod forum.

  • 124. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    paulcb Level 6 Level 6 (19,060 points)

    KiltedTim wrote:

     

    I have no problems at all syncing multiple iDevices to a single iTunes library and having iTunes remember exactly what I want on each one, or replacing any of them with new devices and having the new one end up configured exactly like the old one was if that's what I want.

    Ditto.  I sync 5 iOS devices to a singe iTunes library with no configuration issues whatsoever.

  • 125. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    JMMcFly Level 1 Level 1 (0 points)

    That's good to hear.

     

    Syncing them isn't the issue.  The issue I've been having is with doing a backup, and if the device needs to be replaced with a new one, when I do a restore, it doesn't remember the specific music I had on that device.  How is it you are doing this to make sure it restores the music back?  Let's assume that we're not wanting to restore ALL of the music.  I have an older iPOD with 80 GB of storage and have ALL of my music stored on it, but the new iPOD 5 that my daughter has only can store 32GB.  She can't obviously store all of the music (nor is she interested in syncing some of my older music, to be quite honest).  So she has her own list of songs, but we keep them all on one computer, where we sync both devices.  I have not been able to get iTunes to do this easily.

     

    I'd be happy to hear how you all do it, if you have a similar scenario.  Thanks,

  • 126. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    KiltedTim Level 8 Level 8 (37,815 points)

    You're not making a lot of sense.

     

    The issue I've been having is with doing a backup, and if the device needs to be replaced with a new one, when I do a restore, it doesn't remember the specific music I had on that device.

    This statement seems perfectly clear.  Then you say this...

    Let's assume that we're not wanting to restore ALL of the music.

    Restore is an all or nothing affair. You can not say you are upset because iTunes isn't remembering what was on the device, then say you don't want to restore all of the music that was on the original device.

     

    You either want to replace the device (or wipe and restore the original device) or you do not. Which is it?

  • 127. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    JMMcFly Level 1 Level 1 (0 points)

    No, I meant that I don't want to have all of the music on the computer transferred to the iPOD.  I should have said "Let's assume that we're not wanting to restore ALL of the music on my computer to the iPOD, only what the iPOD had originally".

    I do want the device to have all of the music that the previous device had - which no longer works (but we were able to still do a backup on it - the touch screen doesn't work), but once we restored from the backup to the new iPOD, it didn't have any music.  So I noticed that I needed to SYNC the iPOD with iTunes (since a backup does not "back up" the music files, as you mentioned previously).  But I would think that the backup would remember which music files I had on the iPOD so that when I SYNC, it would only transfer those songs to the iPOD.  But it doesn't.  I have to go through iTunes library and select just the songs I want to sync.  And when you have to go through 5000 different songs, it then becomes a difficult task.

     

    I hope I'm missing something very obvious here ... am I making sense?

  • 128. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    KiltedTim Level 8 Level 8 (37,815 points)

    The restore is a multi-step process on an iPhone or an iPod Touch. First the backed up in app data is restored, then apps and data are re-synced to the device. If you disconnect the device before the entire process is complete, you've broken the process... That's what it sounds like is happening. Starting (I believe) with iOS 5, there is no longer a big warning on the screen indicating that the sync is in process. If you're not paying close attention, you may not realize that when the restore is "done" it hasn't actually finished.

     

    There may also be some confusion involved if there are devices synced to the same iTunes library that are activated with different Apple IDs.

     

    If you have multiple devices used by different family members who each have their own Apple ID, they should really each be logging into the computer with their own account so that each gets a unique iTunes library.

     

    It is possible to do this and share the music by placing the music files in a shared location and directing iTunes to use that instead of the default.

  • 129. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    JMMcFly Level 1 Level 1 (0 points)

    So it sounds like my best option is to have separate iTunes accounts.  We've been using one account.

    I might have disconnected before the process was done ... not sure, and that's probably something that'd be nice to see again - a warning or indication that the process has not finished.  Not sure why they took that off.

     

    But it still sounds like a music sync will transfer all of the music in the iTunes library.  If I want one of my iDevices to not have all music from iTunes (due to limited capacity), but I want another device to have all of the music (ie. it has a much larger capacity and can hold all of the music files), I still have the problem when the smaller device has to be replaced and I want to restore to the new device exactly the same music I had on the replaced device.  Or no?  That seems to be what's been happening.  So here's a slightly different scenario based on what I just tried to say:  I have a large capacity iPOD (80Gb) and store ALL of my music on this from my computer and iTunes.  Now let's say I have an iPhone or iPOD with 32Gb capacity and I pick and choose songs to add from the same iTunes library, because it won't hold all of the songs.  Both devices are mine, so I'm not going to log in as a different user each time I connect one or the other.  Now if the smaller capacity device breaks and I need to replace it, if I've already done a backup, when I do the restore and music sync, will it make sure it has the same music on it as before? 

     

    Thanks,

  • 130. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    paulcb Level 6 Level 6 (19,060 points)

    Duing sync/backup, theres a spinning wheel to the left right of the carrier indicator on your iPhone.

     

    Setup playlists for each device/person and only choose those playlists to sync.  iTunes will remember which playlist(s) to sync for each device.

  • 131. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    KiltedTim Level 8 Level 8 (37,815 points)

    I believe the full screen indicator was removed with the advent of WiFi sync. Largely to conserve power, partly so it wasn't so intrusive. It's also actually possible to use the iDevice while it's syncing now. It was not possible to do so before.

  • 132. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    Lawrence Finch Level 7 Level 7 (25,950 points)

    You can sync different content to different devices. The easy way is to create a playlist of all of the content you want on each device, then sync only that playlist. The sync settings for multiple devices can be different for each device.

  • 133. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    JoeSP Level 1 Level 1 (0 points)

    Apple should take note: there have been 188,000 views of this thread - hmmm.

     

    I have to say, I've restored my own phone at least a dozen times in the last 5 years without a problem. Not one problem, All my apps, All the app data, All my Music, All my photos, Contacts, Calendar, Texts, Voicemail,  Everything.  Everything that has ever gone wrong has been my fault - until last Wednesday.

     

    I shut my phone off when boarding a plane to go on vacation.  I land in Mytle Beach, turn my phone on, BAM, no contacts! None! Not even me!  (By the way, weird coincidence but my daughter lost all her contacts the very same day 4/3/2013)

     

    I called apple and they told me to erase my phone and restore from iCloud.  This did not work - missing apps, missing app data, missing music.

     

    Now, I usually sync my phone before going on trips but I thought iCloud Backup would eliminate the need - WRONG.

     

    This is not right.  Apple needs to explain that the iCloud Backup is not a full backup it is a partial backup.  Wouldn't it be cool if they simply asked: Do you want a full backup or a partial backup (which requires regular syncing to your computer)?

     

    Also, why in iTunes must I check either Backup to my Computer or Backup to iCloud - I should be able to check both.  What does it even mean?  As far as I know it only Backs up to my computer when I'm connected to it and I click "backup".

     

    I wish it just worked, like it always had....

  • 134. Re: RESTORE FROM BACKUP does NOT restore everything. WHY APPLE?
    Lawrence Finch Level 7 Level 7 (25,950 points)

    JoeSP wrote:

     

    Apple should take note: there have been 188,000 views of this thread - hmmm.

    Which proves what? There have been almost 2 million views of this thread: https://discussions.apple.com/thread/3391947. There have also been only 133 replies, and many of them repeat replies from the same few people engaged in a flame war. Compared to almost 13,000 replies in that other thread.

     

     

    This is not right.  Apple needs to explain that the iCloud Backup is not a full backup it is a partial backup. 

    You mean like they do here? http://support.apple.com/kb/ht4946

     

    Also, why in iTunes must I check either Backup to my Computer or Backup to iCloud - I should be able to check both.  What does it even mean?  As far as I know it only Backs up to my computer when I'm connected to it and I click "backup".

    If you want to back up both, that's explained here: http://support.apple.com/kb/HT5262

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