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MacBook Pro constantly losing wireless connectivity

911398 Views 1,982 Replies Latest reply: Apr 15, 2014 8:07 AM by MiniLaura RSS Branched to a new discussion.
  • kyrkas Calculating status...
    Currently Being Moderated
    Mar 19, 2013 6:31 AM (in response to naleo)

    I am experiencing exactly the same problem that you describe in your post for the past 2-3 months (probably after a recent OSX software update). I have followed all of the steps that you decsribe in order to resolve it but with no success. I have tried with different wi-fi networks and modem/router configurations and the problem has not been solved.

    I have a late 2006 MBP (MacBookPro2,2) with MacOSX ver 10.7.5 installed.

    One possible solution is to create an open wi-fi network (no WEP or WAP security) and restrict clients accessing it by enabling MAC filtering.

    Hope that Apple finds a solution for this issue and fix it !

  • laurenmay1 Calculating status...
    Currently Being Moderated
    Mar 19, 2013 8:46 AM (in response to kyrkas)

    If you call Apple Corporate, ask for Customer Relations, they will give you a new computer.

     

    If they have to give you a new computer, it might push Apple to fix the problem.  If you 'suffer in silence' by trying all the options, leaving messages here  ..... APPLE DOESN'T LOSE MONEY AND DOESN'T GET THE MESSAGE !

     

    Why not help force them to fix by demanded a new computer.  Many on this site have done just that.  It's not a big deal - in face, in most cases, we have received our new laptop THE NEXT DAY - as Customer Care instructs the Apple store closest to you to give you a brand new one.

     

    I'm surprised how many keep struggling, especially after I have posted my year and a half problem, which ended the day I called Customer Care.  The next day I had a new laptop - THAT WORKS.

     

    Best - L

  • sandals99 Calculating status...

    hi Laurenmay1, when you called corporate and spoke with Customer Care, did they make you go through a whole bunch of tests and configuring of your macbook before deciding to offer you a replacement?

     

    I called corporate today and they put me in touch with a senior tech advisor and they did some configuring with my wife on the macbook during the day and i need to do some stuff tonight and call them back.

     

    thanks,

  • Salir518 Calculating status...

    Getting a new MacBook from Apple! I just wonder how will that help? Aren't all MacBooks faulty regarding wireless connection? Will a new one work better?! I just know one person with a MacBook and she is struggeling since a couple of years with that issue.

     

    Thanks for your answers and Regards

  • laurenmay1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 30, 2013 12:33 PM (in response to sandals99)

    Hi Sandals -

     

    In answer to your question:  No - they had enough info on file after a year and a half of suffering.  Apple Care and the Apple Store did not help at all, and they did not tell me I should call Customer Service.  I was so upset, and when I called, mountains were moved within a couple of hours.

     

    If you have tried and tried to fix - they will give you one.  If you have no history of trying, they may ask you to try a little.  But you must be firm.

     

    Tell them your laptop doesn't work, you've tried, and your done trying.  Tell them:  'I would like you to replace my faulty computer.  I need one immediately.'    Then watch what happens.

     

    Best - L

  • laurenmay1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 30, 2013 12:34 PM (in response to Salir518)

    You should tell your friend to call Customer Service at Apple Corporate.  You will find many have received new computers on this site with little to no effort (as it should be).

     

    Best - L

  • laurenmay1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 30, 2013 12:38 PM (in response to habitoti)

    Call Apple Corporate, ask for Customer Relations.  Demand a new laptop.  They will give you one.

     

    I have posted this over and over, and honestly I don't know why so many are still struggling.

     

    Call them and get a new one. 

  • StickySadness Calculating status...

    Hahahaha that is so cute

     

    No but really they don't do that. At least on my case they voided my warranty and AppleCare I paid for saying I had a fried logic board

     

    Which it doesn't and is still functioning fine besides the airport problem

  • bettybopper Level 1 Level 1 (0 points)

    Um why are my posts being deleted???   I am stating the truth about my experience with my macbook pro??  This is infuriating.  I am being shut down here.
    Looks like Apple are going into damage control. They dont want people to know the truth.

  • elleinlosangeles Calculating status...

    I have found ONE solution - which finally helped me, so thought I better post it:

     

    I have this problem with a Netgear router with WAP password, in Australia...

    I tried MANY different solutions from these forums, including moving the *.plist to my desktop etc...

     

    I cannot take credit for this solution but:

    Macbook Pro, OS 10.7.5

    Check the MTU setting on the network's preferences.  Mine was at 1500, I set it to 1450 and the problem has completely disappeared!!! 

     

    Hope this helps at least some of you!

  • habitoti Calculating status...

    Hi,

     

    I tried that, but I can't apply a different MTU. Whenever I switch to "Custom" and enter 1450, it won't be applied (w/o an error message or something, though). Coming back to the setting always shows 1500 again...

     

    Any clue (MBP Pro/Retina Mid 2012, OSX 10.8.3)?

     

    Regards, habitoti

  • habitoti Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 9, 2013 10:28 PM (in response to habitoti)

    Ok, could switch to 1450 now (WiFi has to be off, otherwise it will reset the previous setting all the time...).

     

    But other than that, it didn't change a thing ... problems persist...

  • acevintage Calculating status...

    I'm not a techie, but have been a MAC user for most of my computer life. I have a MacBook Pro and a MacBook on a home network using AirPort. My MBP is working fine and has no connectivity issues at all, but this week my MacBook has decided it can't find my network. I haven't done anything in the past week except update my AirPort firmware. I'm assuming that is what is causing the issue for the older MacBook which is at the end of it's lifecycle and can't be updated any further. But y'all keep referring to router "n" and router "g" and I have no idea what that is...I have a Surfboard router connected to cable internet. If anyone with more technical experience can give me their opinion, or suggestions, I'd appreciate it. I don't know if there is any way to 'undo' the Airport update and go back to the previous version or not.

  • acevintage Level 1 Level 1 (0 points)

    Well, this is weird....but your suggestion on changing the MTU to custom + 1450 worked to get the older MB on the network. I don't understand what this is, but as long as it works, I'm game!

  • StickySadness Level 1 Level 1 (0 points)

    Thats weird it strted doing that right when you got the firmware upgrade. if your problem is the same most of the users on this forum undoing the update wont do anything, so i'd troubleshoot.

     

    if you do have a faulty mac, apparently you can try and harrass apple into giving you a new one but good luck that tactic blew up in my face and ended up with me losign my warranty and applecare i paid for.

     

    Heres a fix i made that i posted a while back

     

     


    "The fix I use is tethering my cellphone's wifi to my macbook via the app "PDANET." They have apps for several different types of phones.

     

    *I would advise against using an Iphone, seeing as how PDANET is not available  in the appstore due to the app's interference of ridiculous tethering nonsense your mobile providers and and apple try to impose on their customers ...*

     

    After a couple weeks PDANET will try to try to restrict your net use through their app until you purchase the "full version." I literlly (GOOGLED) "pda serial key" followed by my model of cell phone and the first youtube video had a serial key that unlocked the app."

     

    Burning thumb posted something that seems legit but i have yet to try

     

    "In my case it turned out to be a cable issue.  There is a cable under the wifi card and because the MBP air vents are so big lots of dust gets in and then works its way under the cable.  Take the wifi card out, remove the cable, clean everything, and put it back together.

     

    A repair shop can do it for less than $40 if you are not comfortable doing it."

     

    Apple's trying keep this all hush hush so if you bug them enough and try not to let them take your computer (this is how they ****** me) you should be able to punk a new laptop out of them.....but i dont know. Ive completely removed any feelings of trust towards apple from my life and just am handling it myself

     

     

     

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