newapluzr
Level 1 (0 points)

Q: Superdrive intermittent

I have tried multiple types of CD-R/CD-RW, DVD-Rs with data on them and my IMac indicates the disks are blank.  Not true.  I also have not been able to successfully burn anything to any of these over the last few months.  Commercially purchased software is hit or miss, it reads some and not others.  Any suggestions?

iMac (27-inch Mid 2011), Mac OS X (10.7.5)

Posted on Apr 11, 2013 5:54 PM

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newapluzr

Q: Superdrive intermittent

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  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Apr 11, 2013 6:07 PM in response to newapluzr
    Level 9 (57,623 points)
    Apr 11, 2013 6:07 PM in response to newapluzr

    Another help source (if you haven't already done so).

     

    Go to your OS Help Menu.  In the search field type dvd or cd

    Click on all the troubleshooting topics & Support Articles that pertain to  your issue.

     

    You can also do the same in Disk Utility.  Open same up.

    At the bottom left of the window, click on the purple button w/the "?" in the middle.

    This will bring up the Help Menu.

     

    ===============

     

    Try a different brand.  Top forum favorites

    CDs

    FUJI

    TDK

    Verbatim

     

    DVDs

    Maxell

    Verbatim

     

    Make sure the DVDs are not dirty, smudged and/or scratched.

    http://docs.info.apple.com/article.html?artnum=50448  How to Handle and Clean CD and DVD Discs

     

     

     

    Your drive may need cleaning.  Cleaning kits can be purchased from any store that sells CD/DVDs.

     

     

     

    Check out the following KB Articles: http://support.apple.com/kb/TS2288 Troubleshooting a CD-ROM or DVD-ROM Disc That Does Not Appear on the Desktop

     

     

    If you have AppleCare, give them a call.  Let them deal w/it.

     

     

     

     

     

     

     

     

     

     

     

     

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