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btinternet.com

1451 Views 5 Replies Latest reply: Apr 12, 2013 3:47 PM by bratman91 RSS
lormel Calculating status...
Currently Being Moderated
Apr 12, 2013 12:19 PM

I have a btinternet.com address in addition to me.com and gmail.com. I find that i can pick up my emails on my iPhone and iPad but they don't always appear on my Mac. Any suggestions?

Thanks

iMac, OS X Mountain Lion (10.8.3)
  • bratman91 Level 1 Level 1 (125 points)
    Currently Being Moderated
    Apr 12, 2013 12:55 PM (in response to lormel)

    Try disabling your btinternet.com accounts on your iPhone and iPad for a while and see if emails then download to your Mac. Are your iPhone and/or btinternet accounts POP (settings will tell you) and your Mac IMAP? I think that there is some sort of odd email behaviour when the two different protocols are used. Have you tried the BT user forum to see if anyone there can help? Alternatively, BT's help line is there and, if you don't get routed to an off-shore help desk, the UK-based people are very helpful.

  • bratman91 Level 1 Level 1 (125 points)
    Currently Being Moderated
    Apr 12, 2013 3:03 PM (in response to lormel)

    I am not sure that I understand what you have done but, if it works, great! If you find that it doesn't work in future, try deleting the accounts and then adding (re- adding) them back in. Apple seems to do a fair job at entering in all the right details for btinternet.com email accounts so all you need to enter yourself is your username and password. An oddity, however, is that it creates a POP account on iPhone and iPad, and an IMAP one on iMac (or, at least it did on my devices).

  • bratman91 Level 1 Level 1 (125 points)
    Currently Being Moderated
    Apr 12, 2013 3:47 PM (in response to lormel)

    Sounds like we have the same setup. I am away from home right now but I'll check my iMac email settings and report back. I agree that this is likely to be a ML related issue.

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