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Why can I not update my iPad to the current iOS software?

276 Views 3 Replies Latest reply: Apr 14, 2013 8:38 PM by Karin86 RSS
Karin86 Calculating status...
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Apr 13, 2013 8:44 PM

I always get an error message "Cannot update iOS software" or something to that effect everytime I try. I've tried plugging my iPad to my laptop computer and then my computer directly to internet connection (we have a router that allows WiFi access, so I thought I'd try to bypass the router instead), but this did not work.  I've tried restoring my iPad via connected to my computer through iTunes, that worked for a short time and was able to update the apps I wanted, but soon after one of the apps stopped working properly, and then the apps I wanted to get from the App Store just wouldn't install or load...Instead they would be having "Waiting..." for the longest time until I give up and delete them. I've tried restarting my iPad, no luck either.  I've also gone through the Reset process of "Erase All Content and Settings" i.e., Restore, and like mentioned above, it worked for a little while then it went back to square one, as I mentioned a sentence or two previously.

 

I've no idea what is going on, why it's not working, or anything.  I just wonder if it's got anything to do with a slow internet connection (we don't have high-speed internet access), or something else I haven't found that may be just under my nose.

 

I would love some help and input into my situation, all and any ways which allow me to keep my current iPad (which is the New Generation one), not having to trash it and replace it with a new one.

iPad (3rd gen) Wi-Fi, iOS 5.1.1
  • John Galt Level 7 Level 7 (33,110 points)

    See the troubleshooting steps here: Can't connect to the iTunes Store

     

    Your difficulty may very well be related to a slow Internet connection as you suspect. It seems that Apple believes the entire world has 50 Mbps service. Slow connections tend to time out without much provocation. The only workaround for that problem is to find another, faster wireless connection, such as may be available in a public library. An Apple Store is another possibility if one is convenient for you.

     

    If you are using Windows it could also be that your firewall or anti-virus utilities are preventing a secure connection, which is required to download iOS updates. Read the steps following Troubleshooting on Windows and The "hosts" file may be blocking the iTunes Store.

     

    I understand you already did, but for the benefit of others: be sure to back up your iPad to your computer before installing an iOS update. The iPad will tell you this but many people don't appreciate its implications until it's too late.

    MacBooks  iMacs  iPads  AirPorts, OS X Mountain Lion,  28 years Apple!
  • William Rivas Level 5 Level 5 (4,225 points)

    Karin86 wrote:

     

    I always get an error message "Cannot update iOS software" or something to that effect everytime I try. I've tried plugging my iPad to my laptop computer and then my computer directly to internet connection (we have a router that allows WiFi access, so I thought I'd try to bypass the router instead), but this did not work.  I've tried restoring my iPad via connected to my computer through iTunes, that worked for a short time and was able to update the apps I wanted, but soon after one of the apps stopped working properly, and then the apps I wanted to get from the App Store just wouldn't install or load...Instead they would be having "Waiting..." for the longest time until I give up and delete them. I've tried restarting my iPad, no luck either.  I've also gone through the Reset process of "Erase All Content and Settings" i.e., Restore, and like mentioned above, it worked for a little while then it went back to square one, as I mentioned a sentence or two previously.

     

    I've no idea what is going on, why it's not working, or anything.  I just wonder if it's got anything to do with a slow internet connection (we don't have high-speed internet access), or something else I haven't found that may be just under my nose.

     

    I would love some help and input into my situation, all and any ways which allow me to keep my current iPad (which is the New Generation one), not having to trash it and replace it with a new one.

    Have you tried to restore as a new device? Maybe a glitch exists on the restored backup, try this:

     

    http://support.apple.com/kb/HT4137

     

    Good Luck!

     

    AppleWill.png

    MacBook Air, OS X Mountain Lion, iPhone 5 32GB iMac 2.93 (2)

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