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Screen glitch after repair (pics)

843 Views 19 Replies Latest reply: Apr 28, 2013 1:51 PM by SwankPeRFection RSS
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marcel23 Calculating status...
Currently Being Moderated
Apr 12, 2013 9:25 PM

I recently repaired my 2011 Macbook Pro. The logic board and the harddrive were replaced.
I got it back, upgraded from snow leapord to mountain lion and restored from time machine my mountain lion back up, then immediately updated the software since it was an old back up.

 

After that I started using it, and it started crashing. The screen glitches (Images below), and restarts. This problem goes away after I reset the PRAM, but then reoccures. It usually occurs when I have more than one application open, it started off while using Chrome. I removed chrome and started using safari and it was okay until I opened iPhoto then it immediately crashed.
Is this a software or a hardware problem? Im thinking of taking it back to Apple but it is a bit far from home.

 

This is what the screen looks like

 

http://tinypic.com/r/2zfv3tt/6

http://tinypic.com/r/350jnfb/6

http://tinypic.com/r/nlokqo/6

MacBook Pro, OS X Mountain Lion (10.8.3)
  • mende1 Level 10 Level 10 (89,470 points)
    Currently Being Moderated
    Apr 12, 2013 9:32 PM (in response to marcel23)

    It looks like a display or graphic card problem, so you should take the MacBook to an Apple Store or reseller to get it repaired. All Macs have a 90-day warranty after repairs, so you will have the computer repaired for free

  • mende1 Level 10 Level 10 (89,470 points)
    Currently Being Moderated
    Apr 13, 2013 5:29 AM (in response to marcel23)

    It's a kernel panic. A kernel panic can be caused by hardware or software, but I need your log to diagnose what your exact problem is

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Apr 13, 2013 5:37 AM (in response to marcel23)

    Are you sure they replaced the logic board with a new one that was checked out as good.

     

    Never saw any software that would cause those types of screen distortions.

  • clintonfrombirmingham Level 7 Level 7 (26,655 points)
    Currently Being Moderated
    Apr 14, 2013 1:39 AM (in response to marcel23)

    Look as if it's a GPU issue, from your kernel panic log.

     

    Clinton

  • clintonfrombirmingham Level 7 Level 7 (26,655 points)
    Currently Being Moderated
    Apr 14, 2013 6:14 AM (in response to marcel23)

    That's exactly what I would suggest...


    Clinton

  • SwankPeRFection Level 4 Level 4 (1,435 points)
    Currently Being Moderated
    Apr 14, 2013 9:19 AM (in response to marcel23)

    The new logic board they installed is flaky.  It's either a refurb or one that's just defective.  They will more than likely have to replace it yet again.

  • SwankPeRFection Level 4 Level 4 (1,435 points)
    Currently Being Moderated
    Apr 24, 2013 7:52 AM (in response to marcel23)

    Take it back.  It's not fixed until it's fixed.  Get the manager involved this time.  Whomever is working on it, IS NOT fixing the issue.  It's as simple as that.  You contracted them to do a job and they've failed to do it twice now... after 3 times, the lemon law takes affect.  Make sure you state that as well.  They either need to fix your issue correctly this 3rd or final time or they'll be giving you a replacement system at no charge because they cannot fix the current one.  If you encounter resistance, contact Apple corporate relations and file a complaint about this store.  Do not waste your time trying to fix something yourself.  This is why you have warranty or you paid to get the system fixed.  It's their problem, not yours.  Don't stress out over it... just work the system, that's what it's there for.  Don't get stuck with a broken product, this is what they're probably hoping for. (i.e. for you to just go away)

  • SwankPeRFection Level 4 Level 4 (1,435 points)
    Currently Being Moderated
    Apr 24, 2013 9:36 PM (in response to marcel23)

    Don't take this the wrong way, because I'm not saying that way, but you are a "dumb user".  All you are concerned with is that you have a working system.  You took it in with a problem, they diagnosed the problem and told you what you should do to fix it and they took your money because it was out of warranty.  The #1 thing Apple stores always want to do is replace the log board because that's all they know.  It's one board that makes up the system if you technically want to look at it that way.  Their thought is... if has to be that... if there's a problem with the roof on the house and we just replace the entire house, that should also fix the roof... right?  Not in the computer world.

     

    So, that said, what you've got now is a 90 day window in which you have to keep harping that they misdiagnosed your issue #1, misrepaired your system twice now, and you still continue to have a problem.  At this point, you cannot trust what their initial diagnosys was or that any work that they've done to fix it really fixed anything.  You are a simple dumb user (again, just a description, not calling you this) which wants a working system and you've already paid them to fix this one problem for you because that's what they've said they'd do for the fee already paid.  They have failed.  They get one more try and if that doesn't work, they need to do something else to get you going.  Now, the issue with the lemon law thing is... that usually pertains to things under factory warranty.  Yours wasn't under that, but the work that they've done to repair it can still be construde as falling under the new 90 day warranty thing, so technically you could still argue that it would apply to those particular parts in question.

     

    Do not pay anything else, simply go in, hand it to them and state that it's doing the same thing and you're tired of paying them to fix something they misdiagnosed or haven't properly fixed yet.  Be nice, but firm.  Involve the store manager and inform them that you'll be taking the matter up with Apple corporate relations if they don't do something to resolve your issues.  Simple as that.  Make sure you get names of people you deal with and keep records of all your repair transactions, etc.  You need that paperwork as proof for Apple corp should you need to push it that far.  They may not ask for it, but it doesn't hurt to have it available should they ask for it.  It wouldn't be the first time an Apple store did something to a customer computer out of warranty and didn't document it for them anywhere for Apple to track.

     

    Good luck.  Again, stop wasting your time trying to fix a problem yourself and running out of your new warranty window... that's what they're hoping will happen.

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