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Mail not showing new messages in inbox

133157 Views 67 Replies Latest reply: Apr 11, 2014 3:28 AM by mmarkidis1 RSS
  • Charles Long Level 1 Level 1 (0 points)
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    Mar 14, 2012 4:33 PM (in response to Suefromlosangeles)

    Dear Suefromlosangeles

     

    It depends. The threads here seem to have wandered a bit from Mac OS to IOS used on the iPhone and iPad.

     

    I'll assume your issue is with Mac OS running on an apple computer.

     

    If the mail in any of your boxes does not appear "normal" or fails appear at all, start with a simple rebuild:

     

    Select the mailbox that is acting strangely, then choose menu item "Mailbox/Rebuild."

     

    If that doesn't work, read the suggestions of polzbertMar 9, 2011 12:23 AM and use a copy of your "com.apple.mail.plist" from a Time Machine backup that was made before your issues appeared.

     

    Hope this helps. :-)

  • Suefromlosangeles Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 15, 2012 5:52 AM (in response to Charles Long)

    Thank you Charles.. but i am a little too scared to rebuild in case i lose everything... i cant afford to lose the mail as i used to have entourage and that crashed and burned and took 8 years of work away from my computer...

     

     

    Thanks though for taking the time to respond

     

    Best

    Sue

  • Charles Long Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 15, 2012 7:41 AM (in response to Suefromlosangeles)

    Sue,

     

    Coraggio! The "Rebuild" action in Apple Mail is quite different than the rebuild of the User Database in Entrtouage/Outloook Express. Keep in mind that these are Microsoft creations and thus fraught with disaster. :-)

     

    Are you using Time Machine? Do you have backup? If not, backup your crucial emails and rebuild as I described before. I have never known the Rebuild command in Apple Mail to be a destructive function.

     

    Here are a couple more tips: http://www.macobserver.com/tmo/answers/how_to_clean_up_and_rebuild_apple_mail_da ta/

     

    Good luck and be brave.

  • Suefromlosangeles Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2012 4:55 PM (in response to Charles Long)

    Hi Charles

    sorry i didnt see this response... i just logged in to see if anyone had come back with a suggestion... i will look into your suggestion and try it later in the week

     

    Thanks so much again!

    best

    Sue

  • ohciel Level 1 Level 1 (0 points)
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    Mar 20, 2012 11:49 AM (in response to Matty O)

    This works! It's amazing! thanks for that!

  • a12c4 Level 1 Level 1 (0 points)
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    Jun 6, 2012 9:46 AM (in response to summer14)

    Same problem.  Since switching to icloud no more email on my G5.  Works on everything else which have been updated but not on desktop still runing on OS 10.6.8.  ????? Apple is changing....Not for the best!

  • Charles Long Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 6, 2012 10:10 AM (in response to a12c4)

    Dear a12c4,

     

    There have been many glitches since the move to iCoud. I'm not a fan either. I was much happier with Mobile Me and I'm deeply distressed at the loss of iDisk and some other great features.

     

    Recently my Iphone refused to retrieve my email and I had to do some major tweaking to both my MacBook (running Lion) and my Original iPhone still running IOS 3.1.3 which is no longer supported.

     

    Things to check:

     

    1. The new incoming mail server for iCloud has changed (at least in my case). It is: p03.imap.mail.com
    2. The SMTP server appears to be the same: smtp.me.com
    3. New Apple ID email addresses must now include "me.com." If you're still using an old "mac.com" address in some of your settimgs, that can cause some issues as well.
    4. Also, Apple requires a new password format with 8 characters, one cap, numbers and all that crap. So - if you have changed you Apple ID on the main iCloud server/account, be sure that you change it in Apple Mail and all other apps requiring your Apple ID password, ie. iPhoto, iTunes, the App Store, etc.
    5. Another note - you MUST upgrade to Lion, or the newest IOS on iPhone/iPad before June 30th if you want to keep any "me.com/mac.com" email addresses.

     

    *****, doesn't it?

  • MyLuxLife Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 27, 2013 8:52 AM (in response to summer14)

    I was having the same problem as listed in the original post.  Highlighting the mail account and selecting "Get Info" with a right click showed all the new messages on the server that were not showing up in my Mac mail inbox.  I saw one e-mail with "sender unknown". I deleted it from the server and all my new mail showed up right after the deletion. It seems one bad e-mail on the server can mess everything up.

  • martinwinlow Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2013 3:19 AM (in response to summer14)

    Try checking your email server limit has not been reached.  You'd think they would email you automatically when you were near to the limit rather than it all go wrong and then have to waste time and money providing support... too easy!  MW

  • Grehund Level 1 Level 1 (0 points)
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    Apr 12, 2013 8:44 PM (in response to Charles Long)

    This worked for me.  Thank you Charles.

  • Charles Long Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2013 11:29 AM (in response to Grehund)

    Grehund,

     

    Glad it worked for you. Apple seems to have worked out many of the bugs in Apple Mail since Mountain Lion and I applaud them for harmonizing the integration of iOS, iCloud and Mac OS - not a simple task.

  • Dustin Krysak Level 1 Level 1 (25 points)
    Currently Being Moderated
    Apr 16, 2013 10:14 AM (in response to summer14)

    I too have been having issues with mail not showing. In my case, it seems to be my exchange account mostly, and my IMAP ones are fine. I had figured out that rebuilding the mailbox solves it, however for me, it is a temporary fix. My mail keeps disappearing (but shows in searches) intermittently. I personally have not been able to figure out how to permanently fix this, however this is just at least a way to get around it.

  • Charles Long Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2013 11:03 AM (in response to Dustin Krysak)

    Dustin,

     

    I've never used an Exchange Sever Account, but a little research leads me to believe that it could be a buggy protocol. Is this a business/organizational account? If so, perhaps the server admin can give you a few tips to customize your Apple Mail settings. Just an idea. Good luck. ;-)

  • Dustin Krysak Level 1 Level 1 (25 points)
    Currently Being Moderated
    Apr 16, 2013 2:50 PM (in response to Charles Long)

    In this case, I am the admin. The protocol over all is not what I would call buggy. There mostly seems to be issues with clients that are not Outlook. ha ha. But yes, this is my corporate account. It has only started happening recently with apple mail, and particularly on my own install. Waiting to get my hands on another mac, blow it away and see where that goes.

  • martinwinlow Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 17, 2013 2:02 AM (in response to summer14)

    Hi,

     

    My resolution was nothing whatever to do with Apple or my iMac but simply that my server inbox was full and the warning the server had sent 200 emails ago ended up in my junk mailbox.

     

    So, if your email stops suddenly you might want to check this isn't the issue first!

     

    MW

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