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Iphone 5 on O2

576 Views 13 Replies Latest reply: Sep 11, 2013 2:31 PM by Paul Richards4 RSS
Craiglondon Calculating status...
Currently Being Moderated
Apr 15, 2013 6:10 AM

HELP.....

 

I have just discovered that my iphone 5 which I got at the end of september, I believe will not work on their 4G network when it comes out.  I just called O2 and they said it would work.  However, I then find a O2 Promise for the Iphone 5 that if you brought your phone between the 21st September 2012 and March 2013 they will allow you to upgrade your phone.  O2 say that the phone will work but then if it does work, why are they doing that promise.  I feel like I have been mis-sold a contact if that's the case and I would like to know if anyone else has had the same problem or if anyone can say that my iphone will work on the 4g network when it's released.

 

I know someone who had the same problem with Vodafone and they admitted the phone would not work due to something to do with different frequencies or something like that and they got out of their contact becuase of this miss selling.

 

Anyone help from apple if they can confirm whether my phone will work or not?

 

Thanks

iPhone 5, iOS 6.1.3
  • AKRBTN Level 3 Level 3 (995 points)
    Currently Being Moderated
    Apr 15, 2013 7:09 AM (in response to Craiglondon)

    No-one from Apple is reading or will respond to queries here - it is a user-to-user forum. You would need to contact Apple support, although I reckon only O2 can answer a question about their networks.

  • fizzDripper Level 2 Level 2 (240 points)
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    Apr 15, 2013 8:42 AM (in response to Craiglondon)

    wheather O2 has 4G or not is NOT the question. The point is the iPhone 5 is capable of receving and working on a 4G signal wherever it is available

  • Paul Richards4 Level 1 Level 1 (75 points)
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    Sep 8, 2013 1:59 PM (in response to fizzDripper)

    that doesn't make sense to me.

    iPhone 5 might be able to receive 4g, but the pint is that O2 are rolling out 4g nationwide, listing half a dozen phones as 4g compatible, NOT including the iPhone 5.

    what's more, they are offering to 'upgrade' your iPhone 5 to a Samsung (or whatever) on the basis that they work with 4g but the iPhone doesn't.

    so it's clearly more complicated.

    are there types of 4g?

    have O2 not agreed some deal with apple?

     

    there must be more to this than O2 and apple are letting on...

  • Bluebear_CC Calculating status...
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    Sep 10, 2013 6:43 PM (in response to Craiglondon)

    4G works on different frequencies and spectrums and the iPhone 5 doesn't have the one needed to work on the O2 network in the UK. This is why O2 is offering the 4G promise but you don't get to upgrade free of charge. You pay off any remaining contract less a %percentage.

  • Ethmoid Level 6 Level 6 (9,680 points)
    Currently Being Moderated
    Sep 11, 2013 1:56 AM (in response to Paul Richards4)

    Basically, the iPhone 5 is capable of receiving 4G frequencies of 1800mghz, so no, an iPhone 5 will NOT be able to receive 4G from 02, because it is not on the same frequency.

     

    In the UK, the first company to roll out 4G was EE, an amalgamation of Orange and T-Mobile and they had some 4G frequency on the 1800mghz frequency, so you can use an iPhone 5 with their 4G, however, both 02 and Vodafone had to bid for 4G space on the 800mghz frequency which was auctioned off recently, being the old analogue tv signal, which is the reason why an iPhone 5 will not support either 02 or Vodafone 4G because they are on different frequencies and hence the 02 promise, that they will let you upgrade at a reduced cost to purchase a phone that will support their 4G on the 800mghz frequency.  The new iPhone 5c and 5s should support this.

     

    I am in the same boat too, having upgraded my iPhone 4s to an iPhone 5 thinking that I would be 4G ready, but then finding that it won't support 02 4G and will only work on EE and EE do not cover my area, so no point.  I'll have to upgrade my phone around 20th.

  • Ethmoid Level 6 Level 6 (9,680 points)
    Currently Being Moderated
    Sep 11, 2013 1:58 AM (in response to fizzDripper)

    This is totally incorrect because if the iPhone 5 does not have a chip for the correct frequencies, in this case the 800mghz frequency, then it won't support either 02 or Vodafone 4G.  The iPhone 5 has a chip that will support 4G on the 1800mghz frequency, which is compatible with EE, but NOT 02 or Vodafone.

     

    So if you are with either 02 or Vodafone, then new 5c's or 5s's all round!

  • Paul Richards4 Level 1 Level 1 (75 points)
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    Sep 11, 2013 2:00 AM (in response to Ethmoid)

    so the new iPhones just announced will support 4G on O2?

  • Ethmoid Level 6 Level 6 (9,680 points)
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    Sep 11, 2013 2:07 AM (in response to Paul Richards4)

    Yes they should do - I looked under the technical data and it states for both phones an 800 frequency, so this should support both 02 and Vodafone 4G as they are both using 800mghz.

     

    Apple would not announce new iPhones that would not work on some of largest carriers 4G in the UK - they would be missing out on a very big market as the UK is.

  • Paul Richards4 Level 1 Level 1 (75 points)
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    Sep 11, 2013 4:57 AM (in response to Ethmoid)

    now I need to check with O2 that their upgrade offer applies to the 5S...

  • Peter Gillespie Level 6 Level 6 (10,755 points)
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    Sep 11, 2013 4:59 AM (in response to Paul Richards4)

    http://www.apple.com/iphone/LTE/

     

    According to this O2 is not supported

  • Ethmoid Level 6 Level 6 (9,680 points)
    Currently Being Moderated
    Sep 11, 2013 5:36 AM (in response to Peter Gillespie)

    Well if Vodafone is supported, then 02 should be too, because they have purchased space on the same 800 frequency as Vodafone.

  • Peter Gillespie Level 6 Level 6 (10,755 points)
    Currently Being Moderated
    Sep 11, 2013 5:58 AM (in response to Ethmoid)

    Well in that case we can look forward to it

  • Paul Richards4 Level 1 Level 1 (75 points)
    Currently Being Moderated
    Sep 11, 2013 2:31 PM (in response to Peter Gillespie)

    O2 have confirmed to me that both the 5c and 5s will be 4G compatible on the O2 network.

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