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MacBook Pro Retina display burn-in?

1270239 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • 0hn0000 Calculating status...
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    Apr 15, 2013 5:30 PM (in response to Joseph Amirault)

    Ahahahahaha that was hilarious..... I literally thought about those two movies in my head too! I think he meant ripley like ripple.

     

    First time I've laughed reading these IR threads so much appreciated.

     

    Cheers

  • kevbones Level 1 Level 1 (0 points)
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    Apr 15, 2013 6:53 PM (in response to kashman69)

    @kashman69

    My use is actually pretty similar to yours.  I use my dslr a lot, some for work, some for hobby/family, plus some video editing (mostly home movies, some short videos for work), so I could definitely use the extra ram and SSD space, but i'm sure i could manage with 8gb/256 if im storing most content on external hard drives.  I would be using externals anyway for backup.  256 definitely isn't enough by itself.  All I've done is sync my 2 dropbox accounts and I only have 158GB free on my SSD.  Media can chew that up fast. I still trying to avoid new machines though.  The price difference between the refurb 2.3 samsung ($1779) and a new machine with 16ram/512 is huge.  Too huge.

     

    The refurb 2.6 I just got with the LG SJA1 has all the memory and space I want, and it doesn't have ghosting after a 10 min test, but it seems like most people don't experience bad IR until a few months down the road. 

     

    So I can settle for the 2.3 and make do (although I think it's ridiculous to be settling when you're spending this much), but I know it has a samsung and it hopefully wont have screen issues.  Or I can keep the 2.6 LG that has the ram and storage I need but runs the risk of ghosting down the road when I can't return it anymore.  And it sounds like an uphill battle to get the screen replaced if it does have issues.  Right now the screen is beautiful though.  Surely the people on this thread with LG displays with problems represent a small percentage of LG monitors sold.  There have to be plenty of perfectly good SJA1's out there right?

     

    Of the LG refurbs you've had, do most of them show ghosting in early testing, or does it start showing up after a couple weeks of use (at the end of the return period)?

  • Chuck Gould Level 1 Level 1 (75 points)
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    Apr 15, 2013 7:22 PM (in response to kevbones)

    There are many in this thread reporting perfect displays. Mine's 2 mo. old and is still perfect. Someone here posted a link to a poll over at MacRumors, and considering the vast majority of those posting are those with problems, the poll numbers are interesting.

     

    Out of 610 votes, those without IR are LG 24.75% and Samsung 30%. I can only guess at what a rule-of-thumb correction for a "most posts are negative" factor, but I think it's pretty easy to that see most rMBPs aren't experiencing IR, and, of the total of good displays reported, it looks like the vendors are roughly split 50/50.

  • Jajaba Level 1 Level 1 (0 points)
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    Apr 15, 2013 9:26 PM (in response to Dan Leifker)

    @Dan Leifker

     

    FYI:  You can get AppleCare from B&H Photo or Adorama for $244 (no tax unless from NY, NJ), as long as your from one of the countries they're authorized to sell to (USA for sure).  So If you didn't get it when you got your MBPr you can save another $105.

  • Jhon316 Calculating status...
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    Apr 15, 2013 9:39 PM (in response to mittense)

    I purchsed my Macbook pro with retina display a few weeks after the release and had it upraded to 500G and 16g ram. About two and a half months ago it began to have the burn in images after I would open windows such as Safari.  The the ghosting problem was becoming worst and was there at all times. I took the computer to an Apple retail store and the worst part was that the genius bar tec said this is normal and there is no prooblem with it (shame on Apple). I knew the problem could not be normal. two weeks after my ginues bar appoinment The ghosting problem became so bad that after closing a window I could read the text in the ghosting image and would stay for long periods of time even if I restarted the computer and making my expeiance with the laptop horrible. I am so disopointed with Apple and their staffs constant denial of this major problem. I did not know that this was a problem  with so many mackbook pro retina displays until i started looking up the problem online after mine began to have ghosting.  I will never trust Apple again with new tecnology. I also belive the so called ghosting test apple has made is set up to show nothing is wrong when there is somthing wrong.

  • Kronickoo Calculating status...
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    Apr 16, 2013 1:25 AM (in response to Jhon316)

    Maybe you could wait a bit, and trying to get a new appointment.

    I recall the faulty CG they had on the Santa Rosa generation with the 8600M gt and heat issues - they finally decided to change the laptops of people experiencing some issues with their graphic card while they were first denying any issue related to that.

    As an owner of a retina and a LG LCD, I experience the same issue as well. The staff considers it "normal" - funny how you can put a sexy name on a technology and call the untested "normal" with it.

  • kashman69 Level 1 Level 1 (0 points)
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    Apr 16, 2013 9:12 AM (in response to kevbones)

    So far only 1 didn't have bad ghosting right out of the box (not including the one i just got).

     

    The last one had ghosting that showed up minimally even after like 10-15min. But now it seems to be realted more to laptop up time, if i do it at the beginning of the day it takes about 5-8min for ghosting to show up, but if i do the same test after the laptop has been used all day ghosting shows up at just 3-4min and much darker at that too...

     

    The new one i got i did a test and seems its around 14-15min the ghosting shows up... just spoke with apple care senior support who gave me a direct number if to call if the issue gets worse, so i don't know if i should put faith in apple customer service and just keep the device hoping if it does they'll remidy the problem or just return it cause it seems the new retina test in store is desined to make all else fail.

     

    BTW, is it me or does it seem that the apple care customer support is a lot frinedlier and willing to work with you than the apple store 'genious' staff is.

     

    And to be completely honest, i think a lot of people are just ignorant of the problem. My friend had a macbook retina now for almost 5 months, said it was perfect so i wanted to take a look. Seemed fine to me as well, only after i ran the screen calibration program and set gamma to 2.2 and D65 did the ghosting on his machine become quite evident (Samsung panel too purchased Jan 2013)

  • Jajaba Level 1 Level 1 (0 points)
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    Apr 16, 2013 10:01 AM (in response to kashman69)

    @kashman69

     

    I would suggest that you make sure that your conversation was documented in the 'notes' by the Apple senior support person.  Then the issue will be documented under your serial number if you have future degredation.  I made sure that all our MPBr's have the same note attached under each serial number regarding the fact that any IR affecting our photo edititng process would be unacceptable.  I also had the support person(s) note that they understood and agreed with this.  Not sure if it will make a difference but at least it's documented and noted on each machine we purchased.   

     

    We have 6 MBPr's 2 Samy, 4 LG and no IR on any of them.  I think your report about a Samy display showing IR is the first I have read about in this very lengthy thread, it is generally believed here that there has been no IR issues on the Samy displays.   There are other issues like Mura, Yellow tinted areas, uneven backlighting and dead pixels.  Are you certain that it was a Samsung display? 

  • kevbones Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2013 10:03 AM (in response to kashman69)

    If he has a 2013 Samsung with ghosting, then all hope is lost.  It may be that a very large percentage of the retinas, both LG and Samsung, have ghosting at different levels of severity.  I'm gonna keep this 2.6 LG SJA1 and return the 2.3 samsung.  I have applecare, and at least this machine has the memory and storage I need.  I can also tell a difference in quickness between the two.  I've done two 10 minute tests and haven't seen any IR.  If I only have IR after 15+ minutes, I'm not too worried about it.  If it gets worse down the road, I'll call applecare, not take it to an apple store.  The only other viable option at this point is a new machine (which is not guaranteed to be problem free), but I'm saving so much money on this refurb that I think its worth the risk. 

     

    Thanks for the help.  Let us know if you decide to keep yours.

  • kashman69 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2013 10:17 AM (in response to Jajaba)

    @Jajaba,

     

    Sorry about that, i meant to say "LG panel too" not Samsung. (first gen LG not the reviesed version)

     

    Yeah he created a case and documented it, gave me the case number as well to hold on to if need be.

     

    Have you noticed any color/brightness/clarity differences between the LG and Samsung displays? are the LG's actually in fact bright or better reproducers of colors?

     

    thanks

  • kashman69 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2013 10:17 AM (in response to kevbones)

    @kevbones,

     

    Yeah after speaking with apple care and having them transfer over my apple care plan to the new laptop i think i will keep this one. They seem to know of the problem and how annoying it can be, and that apple store isn't the east way for me get my repairs done. Will definitly keep an eye on the ghosting issue to see if it gets worse over time think i'd rather get just the screen replaced if possible than have to swap out laptops again. but hopefully the need doesn't arise.

     

    and yeah your right the same machine is 2799 New compared to 2289 that's almost 500+taxes saved which is basically half a new macbook air (13% HST up here), or the cost of my WD thunderbolt duo.

     

    Best of luck with your retina kevbones! hopefully none of ours get any worse and get to do nothing but enjoy the beautiful screens...

  • kevbones Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2013 12:22 PM (in response to kashman69)

    @kashman69

     

    Thanks man, good luck with yours as well. 

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Apr 17, 2013 2:21 PM (in response to Chuck Gould)

    Chuck Gould wrote:

     

    There are many in this thread reporting perfect displays. Mine's 2 mo. old and is still perfect. Someone here posted a link to a poll over at MacRumors, and considering the vast majority of those posting are those with problems, the poll numbers are interesting.

     

    Out of 610 votes, those without IR are LG 24.75% and Samsung 30%. I can only guess at what a rule-of-thumb correction for a "most posts are negative" factor, but I think it's pretty easy to that see most rMBPs aren't experiencing IR, and, of the total of good displays reported, it looks like the vendors are roughly split 50/50.

     

    There are also early adopters (July last year) reporting that issues with their LG displays are just now showing up. This is a technology issue, not a manufacturing defect and will be present in all LGs. The degree to which it shows up and how long it takes to appear depends on usage among other things.

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Apr 17, 2013 2:27 PM (in response to Kronickoo)

    Maybe you could wait a bit, and trying to get a new appointment.

    I recall the faulty CG they had on the Santa Rosa generation with the 8600M gt and heat issues - they finally decided to change the laptops of people experiencing some issues with their graphic card while they were first denying any issue related to that.

    As an owner of a retina and a LG LCD, I experience the same issue as well. The staff considers it "normal" - funny how you can put a sexy name on a technology and call the untested "normal" with it.

     

    I had to deal with the 8600M issue as well. About 2.5 years post purchase and even though the recall was very official by then Apple Store refused to fix it. Had to take it to an Authorized Service Provider, they ran the hardware test specifically for this issue and agreed to replace the logic board free of charge.

     

    The recall was never publicized so people who had to pay out of pocket never found out.

  • Chuck Gould Level 1 Level 1 (75 points)
    Currently Being Moderated
    Apr 17, 2013 3:07 PM (in response to rrahimi)

    There isn't hard evidence that the entire IPS tech used by LG is doomed to suffer IR. I believe there could be variances in materials batches that could render some more susceptible to developing IR (which really is a defect). That's only based on the same anecdotal evidence you're using to say they're all bad (if you do have any hard, technical, evidence, please share). I even posted a question recently (in this thread) wondering if there could be some environmental condition (extreme temperature) that could be exacerbating tendencies towards developing IR. Even if I did get some reports of this, it would still only be anecdotal.

     

    Even if I did have a defective display, I still wouldn't jump to the conclusion that the technology itself is bad. IPS has been around long enough for it to be fairly mature. The application to higher resolution is somewhat less mature, but is still a couple of years old. The iPhone 4S has smaller pixels than either the rMBP or iPad 3/4, and I don't recall threads about IR for either the iPhone or iPad - both out before the rMBP.

     

    Anyway, as I've said before - I don't have any evidence of IR, so I don't have anything to fix. There's nothing I can do except (gulp) enjoy this beautiful machine. If something does happen in 6 months, or up to 34 months from now, I still have recourse.

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