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"Other" data (iPhone) - How do I remove this junk?

1185744 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • TwistedByDesign Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2013 4:08 AM (in response to Mr. Luigi)

    We realise PDF Expert might be a reason, especially with all the synching going on (pupils have a webdavlink to their electronic learning platform). However, the majority of pupils and (literally) ALL teachers have the same setup but not the same problem.


    I also suspect the publisher's apps, since one of them needs to be installed through a profile. Both of them work like this: pupils need to download books in order to be able to use them. Since these apps are brandnew, they contain a lot of bugs and a lot of pupils had to redownload a few times. Maybe this makes the old data go corrupt?


    Also, we have actually bulk-restored a lot of pupils (put them in a classroom with 15, guide them through the restore, needless to say this was quite work-intensive) two weeks ago. Yesterday, the first one of them came in, saying the OTHERS IS BACK *shiver*. An indeed, this pupil had 8gb of others before the restore, iPad was completely emptied and restored from scratch and now, two weeks later, he again has 8gb of other data.


    <Personal Information Edited by Host>

  • Mr. Luigi Level 1 Level 1 (5 points)

    Hi Twisted,


    Well, you have my IT colleague more concerned about this now.  He is going to check all the "other" data usage on the iPads in our Middle School...about 400 of them!  I hope the moderators do, on occasion, share what they read with "Apple Central" although I understand that the stated purpose of these forums are for users to help each other...period.


    I said this before, but of all the things iOS 7 could bring to the table it is things like better management of cached data that could make life so much nicer for many folks...especially those like yourself who are working in the education enterprise area to which Apple has always had a special commitment.  If you have iPads with only 16GB of memory (like the one's used at our school)  this "other" data issue can make or break the full functionality of the iPad.


    Here is one more thing my IT collegue said.  I thought I'd mention it.  You never know.



    We use Apple's Configurator software to backup/restore data on iPads. Now, I will say that Configurator has definitely caused us to pull our hair out at times, but when it's working it handles the backup/restore function quite well.


    P.S.  I feel like an idiot for giving you that highly detailed explaination for restoring from backup, etc. on page 45.  If I had known you were a IT specialist I would have realized everything I knew.  Very embarrassing.  Yep, I feel like a moron.

  • MarcusFromCH Level 1 Level 1 (0 points)

    Same for me!

    Deleting the music did actually take off the the "other" but no music was playing anymore

    I took the tick off in iTunes to sync music and this already brought the "other" back to what it was before. I am resynving the music now to the iPhone and can only hope it's all working again .

  • 101Siamese Calculating status...

    using that app. what do i delete?

  • Mr. Luigi Level 1 Level 1 (5 points)

    OK, so this is not going to make any sense.  But, here are the facts.


    I decided to download PhoneClean:



    I mean, what the heck.


    After restoring from backup my iPhone's "other" data has stayed stable at about 1.8 GB.  But, my iPad 3's "other" data has grown back to over 6 GB.  That's when I decided to try PhoneClean.


    After PhoneClean scanned my iPad it identified the following:


    Temp and Junk Files: 0 GB

    Cache and Off Line Files: 1.08 GB (Giga)

    Cookie and Script Files: 110 MB (Mega)

    Sync-failed Media Files: 0 GB


    I let the application remove all of this "junk" and then checked the amount of "other" data on my iPad 3.




    What the heck!?!?!?!??!?


    That arthmetic don't hunt.


    Either PhoneClean is modest to a fault.  Or the iPad has a funny and incomprehensible way of determining how much "other" data it has.


    End of story.

  • Jeremy Kinsey Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 23, 2013 1:42 PM (in response to greenieok)

    It would be nice to have an answer to that!

  • Lawrence Finch Level 7 Level 7 (24,510 points)

    The answer is in the thread you just posted to.

  • devaarbear Level 1 Level 1 (0 points)

    My iPhone "Other" memory section is 6.4 gB which is really frustrating since I have a 16gB iPhone 5! I don't know what else to try! I have tried swiping to delete the music in my "usage" section, it deleted all my music.  I deleted thousands of emails and hundreds of iMessages and text messages, it didn't touch the "Other" memory. I restored my iPhone from backup, came back still with 6.4 gB of "Other."  What else am I supposed to do?!?! It is so frustrating!

  • rockmyplimsoul Level 5 Level 5 (5,375 points)

    The answer is buried in the noise of this thread, and is the one thing you didn't do -- restore without loading your backup.

  • Mr. Luigi Level 1 Level 1 (5 points)



    It does sound as though you have throttled up slow and steady with your modes of attack on this problem and rockmyplimsoul's suggestion to go with the nuclear option of restoring as new is all that is left.


    Be prepared for a time consuming day of fun!


    You didn't mention trying


    If you read through the "noise" of this thread you will see that some folks HAVE had success with this application (freeware).  I used it on my iPad with success.  (see 5 posts above) Others have been less fortunate.  For some it had no effect at all on their "other" data.


    It took me a total of 5 minutes to download the application and run it on my iPad 3.  If you haven't tried it, don't expect the keys to heaven, but you may be lucky.  I think 5 minutes of your time may be worth trying it before going for the restore as new.


    But, that's just me.


    I am certainly not trying to undermine rockmyplimsoul's wise advice at all.


    Best, Mr. Luigi

  • devaarbear Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 25, 2013 8:32 AM (in response to Mr. Luigi)

    Mr. Luigi,


    Thanks for responding! If I restore it and set it up as a new phone, how do I get all my contacts, apps, photos, etc. back on the phone?





  • pdroth Level 5 Level 5 (4,815 points)

    It would be really nice if somehow we can get all of the mentions to delete music removed from this thread.    I know how frustrating it must be to come upon this thread and lose patience reading through all 46pgs (and counting) of ideas on how to resolve it.   Many stop at the delete music option only to discover it doesn't work.


    Phoneclean is another story - it will clean out your app caches, and I've found that for some people simply using this app coupled with a mass delete of all Messages (after backing them up offline - ppl love their text msgs) gets the "Other" down to a much more managable number.


    For most people who have had an iDevice for a few years and have a legacy backup they keep migrating, this is a major problem that can only be resolved with the nuclear setup as new device.   


    I'd love to read of a legitimate way to clear out the old SMS attachments that I've long ago deleted that are still resident in my device without having to jailbreak.

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 25, 2013 11:18 AM (in response to devaarbear)

    Hi Devaarbear,


    Maybe this link will help. 



    Some of the comments in the article are of use too.  Go to the bottom and you will find the nuclear option.  This particular article covers many of the intermediate steps covered in this thread that also can work.  But, you've already tried those.


    Essentially, when you set up your phone as new that is exactly what you'll start out with...a new phone.  So, make sure your Address Book (Contacts), your apps (automatically saved in iTunes), your photos (in iPhoto of wherever), EVERYTHING is saved and up to date so fresh versions can be synced back to your phone.  You will have lost all your app folders.   You will also have lost any of your web apps you created so you might want to make a record of those if you have any.  They will have to be recreated.  Most of your settings for apps will be lost.  You will have to set up your e-mail accounts again.  Your music will have to be resynced onto your phone.  If you use iTunes Match that will go much faster since you will not actually download your music onto your phone.  Anyway...The works.


    Over time you will notice things you forgot to do.  For example, if you have a supplementary navigation app like GARMIN USA, it has a 2GB map that will be lost when you restore as new.  That map will have to be redownloaded.  Slowly, but surely, you will get your old phone back...but hopefully without all  that "other" data!


    This is like taking all the furniture out of your house.  Hosing down and disinfecting the entire inside so that it is sparkling clean. And then bringing everything back in.  A lot of work.  But, the house should look great when you're done.  This is also a chance for some spring cleaning.  Maybe some of those apps you had on your you REALLY need them?  If not, perhaps you may want to not sync them back on your phone.  Etc.


    I hope this was of some help.  I am sure I missed a bunch of things that could have helped you some more.


    One last thing.  If some of the settings for things like e-mail accounts will be hard for you to recall, you might want to take screen shots of those items and store them off your phone so you can refer to them when setting up your phone again.  Also, if you really like the way you have set up your folders for apps you may want to take screen shots of those too.  This way you can recreate the brilliance of your app organization more quickly. 


    Mr. Luigi

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 25, 2013 11:19 AM (in response to pdroth)

    Hi pdroth,


    Your 1st paragragh...SO TRUE!


    Mr. L

  • TwistedByDesign Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 25, 2013 11:24 AM (in response to Mr. Luigi)

    Vote to clean up topic: +1.


    Right: update: our ticket with the school has been upgraded to 'enterprise'-level. Mails with suggestions go back and forth. Things are moving! Apple suspects our publisher's app to be the culprit, will be ruled out after their meeting on may 15th. They also suggested removing and adding all mails accounts, can anyone confirm this to be (not) working? They actually sent us the link you posted above, Mr Luigi (desperate measures?).


    More soon!


    I hope.


    Go go iOS 7!

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