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Stuck sleep/wake button?

173703 Views 212 Replies Latest reply: Feb 13, 2014 11:26 AM by KRW4 RSS Branched to a new discussion.
  • JalenaM Calculating status...
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    Apr 14, 2013 11:56 AM (in response to timmycook58)

    thanks, but i'm kinda just done with apple. i've had 3 nanos in the last 3 years, and not one has lasted more than a year. i am purchasing an mp3 player, maybe that will last me more than a year.

  • deggie Level 8 Level 8 (44,870 points)
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    Apr 14, 2013 12:11 PM (in response to JalenaM)

    Good luck with that. I'm still using a 2nd Generation Nano I used new so I haven't had the issues you have.

  • ukmum59 Calculating status...
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    Apr 16, 2013 6:52 AM (in response to Moomintroll)

    Seems like its an on-going problem, I called support and they sent me a new one the next day but had to pay £62 !!

  • JalenaM Level 1 Level 1 (0 points)
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    Apr 20, 2013 11:41 AM (in response to Moomintroll)

    Solution!!! I bought the new "apple earpods." I found them cheaper than the retail price - which is $29 - online. These earpods let you: change the volume, go to the next song, go to the previous song, and it will even tell you which song is playing! All without having to turn my ipod on with the *broken* lock button. i just plugged them in and pressed play, and it just started shuffling through my songs. So happy I can finally use my ipod again! here is where i bought them, they're about $5 USD

     

    http://www.ebay.com/itm/APPLE-IPHONE-5-HEADPHONE-WITH-MIC-AND-VOLUME-CONTROL-EAR PHONES-4S-HEAD-SET-350-/190825718441?pt=UK_AudioVisualElectronics_HomeAudioHiFi_ Headphones&hash=item2c6e1962a9

  • wvernon Level 1 Level 1 (0 points)
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    Apr 20, 2013 2:11 PM (in response to JalenaM)

    Great advice.  Makes me wish I haden't thrown mine out the car window in disgust.

  • ukmum59 Level 1 Level 1 (0 points)
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    Apr 20, 2013 11:15 PM (in response to wvernon)

    Thank You Thank You Thank you ..... best advice yet !

  • BenchKeys Calculating status...
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    Apr 22, 2013 12:03 AM (in response to JalenaM)

    But what if you need to switch to a different playlist or something?

  • JalenaM Level 1 Level 1 (0 points)
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    Apr 23, 2013 6:21 AM (in response to BenchKeys)

    yeah.... that's the only downside :/

  • MidoriOne Calculating status...
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    Apr 25, 2013 4:14 PM (in response to Moomintroll)

    This just happened to me. My 6th gen is a replacement from the 1st gen battery replacement nano. Called customer support, referenced this thread and the known design flaw. Was told flat out by a rather rude support "higher up" that sorry, it's out of warranty and too bad.  He said he "looked on his corporate databases" to see if this was a problem and found it wasn't, even though the 1st support person I spoke to said that he was aware this was a problem!  Now I'm more put off by the rude customer service than the actual design flaw.  A product of this kind of "quality" should withstand depressing the power button throughout the short life of the player. In my book, Apple is synonymous overrated. 

  • Sosan1 Level 1 Level 1 (0 points)
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    May 3, 2013 3:19 PM (in response to MidoriOne)

    Me and my boyfriend  have 2 ipod nano with button stuck problem, one was a replacement from the 1st gen battery replacement nano, the other one was a present for my boyfriend Birthday, and today the button has gone.

    The Apple should be a quality.product because is so expensive... I'm so disappointed by them

    I think I'll buy an mp3 player from their competitors the next time


  • leo_matthews Level 1 Level 1 (0 points)
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    May 7, 2013 8:14 AM (in response to Sosan1)

    So disheartened by this oversight by Apple!

    So many customers express disappointment in the poor quality of the only mechanical component in the Nano. It is so frustrating when you have to go and spend another £100 due to one flimsy design flaw.

  • MamaMayhem Level 1 Level 1 (0 points)
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    May 13, 2013 5:27 PM (in response to leo_matthews)

    Well add me to the party. I have a 6th Gen I got for last Christmas so I'm about 5 months out of warranty and after my run today, I realized I couldn't wake it up. Yup, sleep button is stuck. I have an AppleCare appointment on Wed, they said 75 to replace from Apple online, but I really want mine fixed as I'm rather partial to it. Also, I'm not switching colors, I like my Red one LOL. Wish me luck as I drag my 3 and 1 year old to the store.

  • Yo-yoo Level 1 Level 1 (55 points)
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    May 13, 2013 6:45 PM (in response to JalenaM)

    MP3 Playes are bad JalenaM. Bought over 3 differnt kinds all broke. Ipod last forever. Event though the button on the 6th gen brakes a lot. The new nano is really good

  • gouthamanugrah Level 1 Level 1 (0 points)
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    May 23, 2013 7:20 AM (in response to Yo-yoo)

    bought iPod Nano before 9months, now the On/Off button is stuck. someone please give me solution. I love my iPod so much. Want it back. I am from India

  • ukmum59 Level 1 Level 1 (0 points)
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    May 23, 2013 8:26 AM (in response to gouthamanugrah)

    As you will see by other folks reply, the best way is to return it to Apple where they then replace it for £62 ! Good luck with that one ..... I sent mine back but after many phone calls, emails etc it was eventually repleced free of charge due to things taking so long from Apple end

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