HT203200: iTunes Store: "Error (-50)" when downloading purchased content

Learn about iTunes Store: "Error (-50)" when downloading purchased content
michaelarman

Q: Is anyone else not able to connect to iTunes store?  I have tried on wifi and 3G and on a computer I get error -50.

I have tried on wifi and 3G and on a computer I get error -50.

Posted on Apr 16, 2013 7:23 PM

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Q: Is anyone else not able to connect to iTunes store?  I have tried on wifi and 3G and on a computer I get error -50.

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  • by michaelarman,

    michaelarman michaelarman Apr 16, 2013 7:25 PM in response to michaelarman
    Level 1 (0 points)
    Apr 16, 2013 7:25 PM in response to michaelarman

    I also get a message saying the network connection could not be established, but I run diagnostics and it passes just fine.

     

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    HP-Pavilion BT434AA-ABA s5603w

    iTunes 11.0.2.26

    QuickTime 7.7.3

    FairPlay 2.3.31

    Apple Application Support 2.3.3

    iPod Updater Library 10.0d2

    VoiceOver Kit 1.4.2 (222093/222742)

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.1.0.13

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 00D5BC000977E258

    Current user is not an administrator.

    The current local date and time is 2013-04-16 21:25:04.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

    Video Display Information

    ATI Technologies Inc., ATI Radeon HD 4300/4500 Series

    NVIDIA , NVIDIA GeForce 6150SE nForce 430

      

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 11.0.2.26 (x64) is currently running.

    iTunesHelper 11.0.2.26 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

    **** Network Connectivity Tests ****

    Network Adapter Information

    Adapter Name: {291928CA-E2C3-4264-B33D-6E70DBDA9142}

    Description: NVIDIA nForce 10/100 Mbps Ethernet

    IP Address: 192.168.254.21

    Subnet Mask: 255.255.255.0

    Default Gateway: 192.168.254.254

    DHCP Enabled: Yes

    DHCP Server: 192.168.254.254

    Lease Obtained: Tue Apr 16 20:43:12 2013

    Lease Expires: Wed Apr 17 20:43:12 2013

    DNS Servers: 192.168.254.254

    Active Connection: LAN Connection

    Connected: Yes

    Online: Yes

    Using Modem: No

    Using LAN: Yes

    Using Proxy: No

    Firewall Information

    Windows Firewall is on.

    iTunes is NOT enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was successful.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2013-04-16 21:02:06.