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HT5455: Avoiding image persistence on Apple displays

Learn about Avoiding image persistence on Apple displays

HT5455 Image retention

1358 Views 6 Replies Latest reply: Apr 17, 2013 5:45 PM by John P. RSS
mantreko Calculating status...
Currently Being Moderated
Mar 14, 2013 10:19 AM

Reading any page for about 2-3 minutes is enough to get the ghost of this page on a solid background. What do i do in this case? Stop using the laptop? it's **** frustrating. What more, the ghosts stay noticeable for an hour or so. I bought my rMBP15 in late Dec.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)
  • PeteBlack Calculating status...
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    Mar 20, 2013 5:29 AM (in response to mantreko)

    I've logged this issue twice with Apple for a new 27" iMac.

     

    Their stance is that this is 'normal behaviour' for an IPS display, which seems unbelieveble. As apple regard this as normal behaviour, they will not do anything, which sadly seems more and more believebale for Apple...

     

    P

  • Malcolm J. Rayfield Level 5 Level 5 (4,500 points)
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    Mar 20, 2013 11:03 AM (in response to mantreko)

    "Meanwhile Apple has been reportedly replacing the Retina MacBook Pros with LG display for many users following the issues."

     

    <Link Edited By Host>

  • John P. Level 4 Level 4 (1,145 points)
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    Mar 26, 2013 9:08 PM (in response to mantreko)

    "Image retention" or ghosting is temporary and will go away on its own, it is nothing to worry about.

     

    I work in IT for a large graphics company, we have standardized on 15" MacBook Pros (Retinas) for all department laptops. In my capacity, I open every single Mac (laptop or otherwise) and image it for the employees so I see it in a sealed box to the employees' desks. I do not personally own a Retina MBP so I have no bias one way or the other.

     

    Out of the several dozen or so MBPs I have set up and imaged, I have not seen a single problem with the Retina display--ghosting or otherwise. If anything, employees who have the Retina MBPs absolutely love them. My next MBP will probably be a Retina (My early 2011 is still running strong!).

     

    As an anecdote, LCDs are not immune to ghosting. I've seen it on desktop LCDs that have been left at a particular screen for long periods of time (usually when imaging).

    MacBook Pro (15-inch Early 2011), OS X Mountain Lion, 8GB RAM, 750GB HDD
  • John P. Level 4 Level 4 (1,145 points)
    Currently Being Moderated
    Mar 26, 2013 9:22 PM (in response to mantreko)

    PS: Lenovo also has an advisories about this behavior on its website as well...

     

    http://download.lenovo.com/express/HT051485.html

  • PeteBlack Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 27, 2013 3:38 AM (in response to John P.)

    Seems like as you say, you hand these things out but you dont use them.

     

    A simple search will reveal how widespread this problem is. Apple began replacing Retina MacBooks which had this problem, before they realised it was just too embedded in their supply chain to do much about. So now they say something along the lines of it being acceptable and running your screen saver for 20 minutes to fix the problem.

     

    Sure, its not just Apple that this affects, though due to the demographic of Apple users, it certainly affects its users more.

     

    Fact is, this is a problem which should not exist for anyone, and Apple should certainly be doing more to address this frankly anoying fault - and it IS a fault.

  • John P. Level 4 Level 4 (1,145 points)
    Currently Being Moderated
    Apr 17, 2013 5:45 PM (in response to PeteBlack)

    I never said that I didn't see it, just that it wasn't a big deal because it would go away on its own. I usually have the MBPs in my possession for a day or two, installing apps and transferring data, so the screens are always on full. As a rule, I turn off power management until imaging is done and use Casper for the imaging.

     

    If it makes you all feel better, my first gen iPad did this, usually with the Safari toolbar, and it went away on its own if I changed the screen to something else. My current iPad (3) does it as well.

     

    Honestly man, I truly don't see this as an issue unless it is affecting your workflow. Some people see a dead or stuck pixel as a problem but just about every computer I've owned has had one or two.

     

    Buy it, use it, enjoy it for what it is, not what you want it to be.

     

    Cheers.

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