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iCloud/Photo Stream Uploads Not Working

3454 Views 15 Replies Latest reply: Apr 18, 2013 9:04 AM by fromsouth RSS
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EternalWonderer Calculating status...
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Apr 18, 2013 3:52 AM

I have downloaded the iCloud Control Panel program for my laptop and when I take a picture on my iPhone it appears on my laptop after a few seconds. Great.

 

There is a folder called Uploads and when I had my iPhone 4, I just dragged and dropped photos in there and they appeared in my Photo Stream. Now I have an iPhone 5, it doesn't work. Does anyone have any idea why?

  • fromsouth Level 4 Level 4 (3,170 points)
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    Apr 18, 2013 4:19 AM (in response to EternalWonderer)

    iCloud: Photo Stream troubleshooting - Apple - Support

     

    Try to follow those, so far description is too vague to pinpoint what is wrong.

  • fromsouth Level 4 Level 4 (3,170 points)
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    Apr 18, 2013 4:26 AM (in response to EternalWonderer)

    Like I said follow steps in that article. There too many variables. May be your phone is not charged over 20 percent. May be you moved too many pictures and it takes time. Too many "may be's."

  • fromsouth Level 4 Level 4 (3,170 points)
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    Apr 18, 2013 4:59 AM (in response to EternalWonderer)

    Try to reset photostream on your computer, try to disable your firewall and security software, make sure there is no  network firewall.

  • fromsouth Level 4 Level 4 (3,170 points)
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    Apr 18, 2013 5:43 AM (in response to fromsouth)

    Opening TCP port 5223 works for Photostream. There also othe ports that are used for authentication.

     

    It is listed here http://support.apple.com/kb/TS1629 as a MobileMe Sync port.

  • fromsouth Level 4 Level 4 (3,170 points)
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    Apr 18, 2013 6:20 AM (in response to EternalWonderer)

    EternalWonderer wrote:

    it's something to do with the phone itself.

     

    Good place to start, tell me what is wrong with the phone? When you take picture on iphone does it show up in photostream folder of iphone? Does it show up in your photostream folder of your computer?

  • fromsouth Level 4 Level 4 (3,170 points)
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    Apr 18, 2013 7:37 AM (in response to EternalWonderer)

    EternalWonderer wrote:

     

    When I take a picture it shows up in Camera Roll and Photo Stream. If I check on my laptop the picture has also been downloaded to the Photo Stream folder on there.

     

    And that is why I told you that there is no problem with the phone, but you are more then welcome to pursue that theory.

     

    But there is another folder on the laptop called "Uploads" (which the iCloud Control Panel program installed) which allows me to put pictures in to and they get sent back to my iPhone to appear in it's Photo Stream. This was working fine on my iPhone 4 earlier in the week, but since I have started using my iPhone 5, it won't send the pictures for some reason.

     

     

    While any device is getting information from icloud it has to keep authenticated connection through the whole time. That is the reason I asked you to check your security on your computer, cause that connection is taking longer to upload then download. As with any advice, I may very well be wrong and you absolutely do not have to listen to my suggestions.

     

    You associating that problem with changes of the phone, what you do not think of is the fact that your security changes every day. Updates on your antivirus, corporate firewalls. 

     


  • fromsouth Level 4 Level 4 (3,170 points)
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    Apr 18, 2013 9:03 AM (in response to EternalWonderer)

    they actually changed and told the whole world, but two of us didn't catch up to that:

     

    "On a PC with iCloud Control Panel 2.0 or later, open a Windows Explorer window. Select Photo Stream under Favorites. Open My Photo Stream. Click the "Add photos" button. Select photos to import to My Photo Stream, and then click Open."

     

    And here is the source:

    iCloud: Photo Stream FAQ - Support - Apple

     

    BTW that article was created/updated about 9 days ago. We probably should not blame ourselves that much.

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