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i installed number and shows as purchased but can't save documents why?

226 Views 1 Reply Latest reply: Apr 18, 2013 5:24 PM by Peggy RSS
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Apr 18, 2013 12:48 PM

when I commend for save,  there is message " can't save on trial buy serial number, so I installed ,purchased, but still can't save

MacBook Pro (15-inch Late 2011), iOS 6.1
  • Peggy Level 8 Level 8 (38,085 points)

    You're getting the request for a serial number that means that at some time you had the iWork ’09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. The easist way to fix the problem is to use Yvan Koenig's AppleScript that removes the files. You can find it on his account in for_iWork'09 > other_iWork'09 items > uninstall iWork '


    Apple's support article on the subject says it's due to having a copy of the trial that is a higher version that the one you've purchased, but I'm not sure that is very common. This problem started with Snow Leopard & it seems to be some code in the iWork installers that doesn't do what it should.




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