Currently Being ModeratedApr 19, 2013 4:50 AM (in response to Guilherme de Assis Brasil)
so what my serial should be like to get the replacement ? can someone call and ask ?
Currently Being ModeratedJun 29, 2013 12:02 PM (in response to Guilherme de Assis Brasil)
My Apple TV serial number qualifies for replacement. It was purchased directly from apple in March 2012. However when I call apple support they say I can't even talk to anyone without an AppleCare agreement for $20. Who can i talk to to get this replaced??? Is there a different number to call besides 1-800-my-apple? Should I go to my local apple store directly (75 miles away)?
Currently Being ModeratedJul 7, 2013 7:54 PM (in response to NMMacGuy)
I had the same issue, couldn't talked a live AppleCare agent on the phone without an AppleCare agreement. I even don't have a local Apple Store close by. So, I went to one of the Apple premium resellers and asked for a replacement instead. They looked up the serial number, and it matched the requirment. Now, I am waiting for the replacement to arrive at the reseller store. It will take couple days...