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One song in album will not play

238 Views 3 Replies Latest reply: Apr 19, 2013 2:56 PM by rottnsox RSS
rottnsox Calculating status...
Currently Being Moderated
Apr 19, 2013 2:34 PM

My daughter recently purchased an album  ("Run (Deluxe Edition)" by Sanctus Real) on our account, but we have been unable to get one song (entitled "Promises") from that album to play.  All other songs work properly.

 

Specifically, when I attempt to launch the song, an iTunes account dialog box pops up asking for my account ID and password.  The dialogue box is titled, "Authorize This Computer."  It then states: "This computer is not authorized to play "Promises".  Would you like to authorize it?"  I type in my Apple ID and password, and the response dialogue box states: "This computer is already authorized."  However, it still will not play.  It takes me through the exact same loop of asking me to authorize the computer by logging into my iTunes account.  Again, all of the other songs play perfectly fine without asking for me to log in.  It only happens with this one song.

 

Any clues why this is happening?  Does Apple offer any simple method to re-download the album we purchased from their iTunes store?

 

I appreciate any help you can offer.  Thank you.

iMac, Mac OS X (10.4.7)
  • AnaMusic Level 9 Level 9 (55,295 points)
    Currently Being Moderated
    Apr 19, 2013 2:35 PM (in response to rottnsox)

    Could be a corrupt download of that Song...

     

     

    If you live in a Region that allows re-downloading Music...

     

    Delete the Song(s) and re-download...

     

     

    See Here  >  Download Past Purchases

     

    http://support.apple.com/kb/HT2519

     

     

    If not... Contact iTunes Customer Service

     

    Apple  Support  iTunes Store  Contact Us

  • Niel Level 10 Level 10 (235,155 points)
    Currently Being Moderated
    Apr 19, 2013 2:36 PM (in response to rottnsox)

    It's corrupt. Click here and follow the instructions if doing so is free in your country; if it isn't, contact the iTunes Store staff.

     

    (81276)

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