Apple TV 3rd gen replacement program?

Did You ever get a reply?

I have one of the units that is on the list but only just realized it. I had my apple tv pluged in via ethernet cable until now. I have upgraded to the 4th gen apple tv in the tv room but went to hook up the 3 gen in the other room and was unable to connect to the internet. I looked for fixes but found that the 3 gen model I have was recalled due to wifi not working. I called Apple but apparently the recall had a deadline and I am no longer able to get my 3 gen apple tv repaired. I was NEVER informed of the recall in any was (No phone call, email, ect.)

I know it was two years ago, but still I own a defected product and they are unwilling to repair it!!!!!!!!!!!!!!!!!

I think you can get help at Support telephone:

(358) 0800 96162

Just talked to Apple Support (after calling my retailer who had no idea what I was talking about). Apple support says that this is "Just a third party rumour that is completely false."

OK...

Widowwmaker wrote:

Just talked to Apple Support (after calling my retailer who had no idea what I was talking about). Apple support says that this is "Just a third party rumour that is completely false."

OK...

Not false......it is ture. If your 3 gen ATV is in the serial number for the recall they will replace it. I did it for two of them just yesterday (4-16-13)!

Oh really...

Where did you go, EXACTLY... I TALKED to an Apple Support supervisor who said that this was baloney. So tell me, where did you go, exactly to get your Apple TV replaced?

And by the way, where is an Apple Support person on here, when you need one?

it's not false. i talked to the premium reseller in my country and they told me it changed to last 4 letters are the same but now it's some combinations in the fourth and 5th letters of the serial and not the 3 and 4.

can the next person that will call to apple ask about that ?

and if it's 3 and 4 does 7j supports the replacement program ?

and if it's 4 and 5 does jp supports it ?

of course my last 4 letters are a match

thanks guys 😉

Is the 3rd and fourth? Or the fourth and fifth? I am going to apple tomorrow with my MBPr that has one dead pixel and my 2010 iMac that has weord splotches and IR.

I also just chatted with Apple they denied it.

RC400, then you didn't talk to the person with updated information. Remember this is fairly new development. The 4th and 5th and the last 4 DRHN.

I talked to someone online they denied it called apple support and the one girl didn't know of anything then I spoke to the Apple TV department and that didn't know of anything either.

I've got an appointment in Atlanta to replace both of my Apple TV's this morning. The girl I talked to had to check, and mine both fit into the replacement guidelines (both serial numbers match the stated guidelines.). The Apple TV's don't need to be boxed, as all they are replacing is the module itself.

Oh BTW, the Apple Store is replacing them. The store I bought them from, Best Buy, had no clue.

What about:

"The Apple TV (3rd generation) must experience one of the following symptoms after the troubleshooting steps have been properly followed:

Cannot locate network
Unable to join network
Dropped or intermittent connection"

What are the troubleshooting steps? Is it something that the retailer does for us, or is there a test that we do at home?

Thanks.

I occasionally had a dropped connection to NetFlix, and would get a "Cannot connect to NetFlix" message. I also noticed that when I was using AirPlay to stream a movie from my computer, the connection would drop out. Until I saw the recall announcement, I just thought that it was my cable service. When I took mine to the Apple Store I explained this to the Apple Genius and he checked the serial number and simply replaced the unit. Very easy experience at the Apple Store.