Currently Being ModeratedApr 16, 2013 9:53 AM (in response to Joaquim1984)
First, make sure the headphiones plug is pushed in all the way. You should feel a definite click.
If that does not help, if you have another set of headphones (any type), try it with different headphones, to see if it makes any difference.
Currently Being ModeratedApr 19, 2013 5:53 PM (in response to Kenichi Watanabe)
I was using my iPhone phone, thats why i did not think tha it could be the problem. Whan i plugged the genuin iPod phone it started to work normaly!!! Thanks for the suport!!!!
Currently Being ModeratedApr 19, 2013 10:04 PM (in response to Joaquim1984)
If those iPhone headphones (with remote control buttons) were an older type, they may be designed differently. Someone else reported a similar problem here, and it turned out that person was using the headphones from the older 3rd gen shuffle (which also has remote control buttons).
The current Apple headphones with remote control buttons (the "EarPods") should work the 4th gen shuffle.