3 Replies Latest reply: Apr 20, 2013 12:48 PM by ChrisJ4203
BradO Level 1 Level 1 (15 points)

10 days ago I worked with an Apple support rep via phone call on an iPhone question which we had to end after 2 hrs of his help.  He was very good, but we needed to follow up on the case the next day.  He provided his phone ext and email, but over the past 10 days, 4 voicemails and 2 emails have gone unanswered.  If this thread is picked up by Apple tech support, can someone tell me how I can continue the discussion to resolve my problem?  The case number is 432920041.


iPhone 4S, iOS 6.1
  • 1. Re: Need to follow up on Support question
    kb1951 Level 5 Level 5 (4,225 points)

    Apple does not "officially" read these posts. This is a user to user forum. Your only option is to try to continue to get in touch with them by phone or e-mail.

  • 2. Re: Need to follow up on Support question
    wjosten Level 10 Level 10 (93,285 points)

    There is no one from Apple here, thus no one from AppleCare will see your post. Just call AppleCare back & give whoever answers the case number.

  • 3. Re: Need to follow up on Support question
    ChrisJ4203 Level 7 Level 7 (28,180 points)

    I'm sorry, Apple does not follow these posts. This is a user to user technical support forum. The only thing I can suggest is to see what happens when you call Apple and instead of asking for that particular extension, try getting to a real person and see if they can find out what the problem is with contacting this particular agent. You may have to talk to a supervisor.