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HT1338: OS X: Updating OS X and Mac App Store apps

Learn about OS X: Updating OS X and Mac App Store apps

HT1338 upgraded to mountain lion and wifi keeps dropping

54632 Views 235 Replies Latest reply: Jul 25, 2013 1:42 AM by stevefromorpington RSS
  • stevefromorpington Level 1 Level 1 (0 points)

    Hi guys, although my problem has not reoccurred since I switched the Bluetooth off a couple of months ago I have been following this problem because it was such a frustrating problem and it needs fixing.  FYI my card is as follows... same firmware level but slightly different card level.... sorry if the rest is all crap but thought it might give someone an idea....

     

    BTW Apple offered me an Airport half price in Bluewater shop on fix or return basis. Cheeky buggers. So I took their offer and sold it on eBay unopened !!! touchee ....

     

    Using ML 10.8.3 on MBP 13" i7 8gb 750gb (Mid 2012). Win 7 loaded in Bootcamp and run through Fusion 4 with Windows Bluetooth switched off as well.

     

    Software Versions:

      CoreWLAN:    3.0.2 (302.12)

      CoreWLANKit:    2.0.2 (202.10)

      Menu Extra:    8.0.2 (802.7)

      configd plug-in:    8.3.2 (832.18.1)

      System Information:    8.0 (800.1)

      IO80211 Family:    5.2.2 (522.4)

      WiFi Diagnostics:    1.1 (110.26)

      AirPort Utility:    6.2 (620.33)

      Interfaces:

    en1:

      Card Type:    AirPort Extreme  (0x14E4, 0xF5)

      Firmware Version:    Broadcom BCM43xx 1.0 (5.106.98.100.16)

      MAC Address:    70:56:81:92:8b:d1

      Locale:    ETSI

      Country Code:    GB

      Supported PHY Modes:    802.11 a/b/g/n

      Supported Channels:    1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140

      Wake On Wireless:    Supported

      AirDrop:    Supported

      Status:    Connected

      Current Network Information:

    virginmedia3582847:

      PHY Mode:    802.11n

      BSSID:    00:8e:f2:a6:b4:d8

      Channel:    11

      Country Code:    GB

      Network Type:    Infrastructure

      Security:    WPA2 Personal

      Signal / Noise:    -68 dBm / -78 dBm

      Transmit Rate:    78

      MCS Index:    12

      Other Local Wi-Fi Networks:

    MAX-PC_Network:

      PHY Mode:    802.11n

      BSSID:    00:24:01:c5:c8:bc

      Channel:    1,+1

      Country Code:    GB

      Network Type:    Infrastructure

      Security:    WPA2 Personal

      Signal / Noise:    -71 dBm / -92 dBm

  • gsspike Level 1 Level 1 (0 points)

    Card Type:          AirPort Extreme  (0x14E4, 0x8D)

      Firmware Version:          Broadcom BCM43xx 1.0 (5.106.98.100.16)

     

    Ver: 10.8.3

  • CT Level 6 Level 6 (14,960 points)
  • gsspike Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 20, 2013 7:31 AM (in response to CT)

    Tried every one of those fixes/test while I was still running Lion.  I can't count how many times I did it after installing ML.   This bulletin is almost a year old and has only a 2 star rating.  That kind of says it all.

    • Last Modified: May 4, 2012
    • Article: HT4628
    • Rating: **

     

     

     

    If it's a fix that came out before 04/20/2013, I've tried it.  They might work for a little while but in time it goes right back to dropping wi-fi.

  • gsspike Level 1 Level 1 (0 points)

    Tried the new Router and the same thing.  I take my Mac with me a lot and it drops wi-fi no matter what router, isp or network it's connected to, while our other Mac always stays connected.

  • gsspike Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 20, 2013 7:43 AM (in response to CT)

    If you look I'm part of that July discussion.  I'm guessing that was before I starting working with some of the Apple engineers over the phone. 

  • este.el.paz Level 1 Level 1 (90 points)

    @mikwest:

     

    I empathize, but "caveat emptor" mi amigo.  Not to break the flow of the recent conversation looking at the wifi card driver(s) as a possible issue, but, I did some searching on Google and found something that might shed some light on the problem . . . .

     

    http://www.southparkstudios.com/clips/382788/just-give-them-store-credit

     

    Hope that helps . . . .

     

    e.e.p.

  • gsspike Level 1 Level 1 (0 points)

    They didn't offer me a store credit?

    To be fair they did try to sell me a flower at the airport though.

  • lasserre Calculating status...

    This is not just a message for you, Stevefromorpington, but for many dissenters and grumblers.

     

    You know, very often, we get caught up in our own jargon and perceptions, and we grind away. I believed I had the same issue as you at one point, but I stepped back, followed the advice of the Mac Support team and calmly, impassionately and faithfully erased and reinstalled and reconnected and rebooted, and everything worked perfectly, and has done ever since. Mylearning was that we can become too caught up with our own dogamatic beliefs and fail to see the light. I suggest you get off you high horse of Software versions and Boot Camps and Fusion 4 with Windows whatever, and just run the basics like the guy on the helpdesk says. Don't fight it, just do it.

  • gsspike Level 1 Level 1 (0 points)

    If it was that easy there would be no problem.  I've done everything Apple Engineers told me to do.  I can't even do a completely clean install from a usb drive because with it connects to 6the Internet to confirm or update during the installation it drops wifi and locks up.  This can go on for half the day before I can get ML to install.  What more basic settings could I have.  What cleaner hard drive than one freshly reformatted.  No After market software installed, actually no software except ML on the Mac at all. 

     

    So don't act mightier than than thow because it worked for you.   There are tons of fixes that have worked for some but not others.

     

    And as far as only running basic Apple Software and settings, that my be fine for you.  I could use my iphone to just search the web.  I have computers to do needed jobs.  ML doesn't have a built in app. for each and everyones individual needs.  That's why me like others have more than just ML on my Macs. 

    All of that is useless if I can't even install ML once it has to connect to Apple.  Don't tell me to install it with out the internet because that only sidesteps the issue of dropping wi-fi.  Once it's installed with out the internet, no other software installed and everything set to Apples settings it still drops wifi.

  • gsspike Level 1 Level 1 (0 points)

    Me like others want to be believed.  When we say been there done that, I for one have.  I'm not here because I'm bored or a troll.  After 2 years of dropping wifi I'm sick of it.

    If you have access to Apples communications to me you'll see they called me multiple times to have me run test for them on this issue on that affected Mac.

    I should feel lucky that my other Mac isn't Allergic to addon Apple App's or third party software.  I can Actually use that Mac as a computer.  I was under the impression all Macs could be used that way!

     

    Again don't discount us just because you no longer have an issue.  I for one do resent that.

  • RkdKu Calculating status...

    Alrrrriiiiiight folks.

     

    Believe it or not, I have found a COMPLETE SOLUTION to the infamous Mountain Lion Wifi dropping issue.

     

    I purchased the new late-2012 iMac model (the super-thin one) back in December.

    About a month in, I began experiencing the same consistent drop in wifi that has been causing many of you problems and frustration (I think I punched a wall at one point).

    That was when my hunt for a solution started.

     

    Thirty minutes of skimming through the web revealed that this was not a problem unique to me, but one that was shared by many.

    I also found several 'fixes' that apparently had remedied the issue for some people.

    Most of you will be familiar with these.

     

    • Renewing the DHCP lease
    • Changing the MTU (e.g. 1500 -> 1453)
    • Creating a new network location
    • Installing the latest combo update from Apple
    • Deleting the SystemConfigurations folder
    • Reinstalling Mountain Lion
    • Changing the service order
    • Deleting third-party applications (Parallels, MacKeeper etc.)

     

    Basically, none of these worked for me. Some of them would temporarily result in a stable-ish connection, but after a few hours or a day, the ol' drop would come back.

     

    Anyways, lets get straight to it.

     

    Unfortunately, whilst faultless, my solution is not free. On the other hand, it's not that expensive either (unless you count £25 ($38) as expensive).

     

    This, ladies and gentlemen, is the Holy Grail of all fixes.

    I am proud to introduce.... the ETHERNET BRIDGE (also known as the Powerline Adapter).

     

    How it works

     

    1. Most of these come with two adapters. An adapter (in this case) is basically a plug that allows you to connect an ethernet cable with a power socket.
    2. Connect the ethernet cable with your router (I have a Virgin Superhub), attach the other end to an adapter and plug it into a nearby wall socket.
    3. Get the other adapter, go to where your Mac is, and basically do the same except connect the ethernet cable to your Mac, not a router.
    4. Now turn off your Wifi, and connect to the Internet via Ethernet.
    5. Voila.

     

    Result: No drops, flawless connection, stable internet, and a highly enjoyable browsing experience.

     

    I bought the TP-Link TL-PA211KIT AV200 Nano 200Mbps Powerline Adapter -Twin Pack from Amazon, and costs only £25 (I am not affiliated with TP-Link in any way, but it is the best one out there in terms of cost, performance and reviews).

     

    Because you're not connecting to the Internet via Wifi, but Ethernet, you shouldn't experience any of the same problems you did with a Wifi connection.

     

    We were all in the same boat, spinning in the same whirpool, but hopefully this should be able to push us out of the dangerous waters into the calm of a still and beautiful sea.

     

    I love you guys,

    It'd be great to see you trying this out and letting others know of this solution. Spread the word, spread the love!

     

    <3

     

    -rkdku-

  • Mick_M Level 1 Level 1 (0 points)

    So you obviously have good intentions, but this solution is simply not viable for many people. In my case, the root cause of this problem (which you do not have in your list) is that my bluetooth magic trackpad interferes with WiFi reception on my MacBook Pro Retina (it may be a hardware dependent thing though). I've had a phone call from Apple about my post describing this and they've taken my feedback and are presumably doing something with it. That being said, I've heard that the issue may still not be reliably addressed in the forthcoming 10.8.4 update :-(.

  • stevefromorpington Level 1 Level 1 (0 points)

    Nice INTERIM solution for Desktops but not very practical for Laptops. My MBP Wifi is still working perfectly with Bluetooth turned off so anyone reading this for the first time with an MBP should save themselves £25 by switching the Bluetooth off before shelling out for other solutions.... unfortunately for Desktops bluetooth switch off is not viable.... so this may be a way round it, but Apple still need to take this one seriously. 

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