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Dropbox won't show my pdfs properly

3539 Views 20 Replies Latest reply: Jan 3, 2014 11:21 AM by martyrd RSS
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Dimitris Moshopoulos Calculating status...
Currently Being Moderated
Apr 20, 2013 3:54 PM

It's been about 10 days that Safari seems to have a problem with Dropbox.

 

Problem is this: I run a webiste and I link my pdf files to my Dropbox account (visitor clicks on a photo and gets redirected to Dropbox to get the pdf). Ten days ago, everything worked ok, now ALL my pdfs look like this

Στιγμιότυπο 2013-04-21, 1.41.46 π.μ..png

Yet, when I downloaded some of them, they are ok and only SEEM to be ruined. I already contacted Dropbox Support and replied to me that this is not something they can do about it, since everything looks as it should when I use Google Chrome! Here is a snapshot of the document above as it should appear (shot taken using Chrome).

Στιγμιότυπο 2013-04-21, 1.48.49 π.μ..png(It's in greek, don't bother trying to understand it, unless you're Greek, lol).

 

Why is this happening? What's wrong? I haven't messed up with any of Safari's preferances. Oh, by the way, a friend of mine was seeing everything ok in his Safari, while another one no (in Safari as well).

 

Thank you in advance!

iMac (21.5-inch Mid 2011), OS X Mountain Lion (10.8.3)
  • Linc Davis Level 10 Level 10 (107,650 points)
    Currently Being Moderated
    Apr 20, 2013 5:47 PM (in response to Dimitris Moshopoulos)

    Back up all data.

     

    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):

     

    /Library/Internet Plug-ins

     

    In the Finder, select

      

    Go Go to Folder

      

    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.

      

    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.

      

    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.

      

    If you still have the issue, repeat with this line:

     

    ~/Library/Internet Plug-ins

     

    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • Linc Davis Level 10 Level 10 (107,650 points)
    Currently Being Moderated
    Apr 20, 2013 6:34 PM (in response to Dimitris Moshopoulos)

    Do you have this problem only with PDF's on Dropbox, or with all PDF's on all websites? For example, can you view the PDF's on this page:

     

    Apple - Support - Manuals

  • Linc Davis Level 10 Level 10 (107,650 points)
    Currently Being Moderated
    Apr 20, 2013 7:09 PM (in response to Dimitris Moshopoulos)

    when I open a pdf from my Dropbox account, it's ok, it appears as it should. When I go and get the link though, pdf gets ruined !

     

    I'm not sure I understand what that means, but I get the idea that you can't display PDF's on the Dropbox website in Safari.

     

    From the Safari menu bar, select

            

    Safari Preferences Extensions

         

    Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then uninstall them one or a few at a time until you find the culprit.

     

    If you wish, you may be able to salvage the malfunctioning extension by reinstalling it. That will revert its settings to the defaults.

  • Linc Davis Level 10 Level 10 (107,650 points)
    Currently Being Moderated
    Apr 23, 2013 12:41 PM (in response to Dimitris Moshopoulos)

    That's a Dropbox error, not a Safari error. It looks like Dropbox is causing your problem.

  • Linc Davis Level 10 Level 10 (107,650 points)
    Currently Being Moderated
    Apr 23, 2013 1:06 PM (in response to Dimitris Moshopoulos)

    Unless I'm much mistaken, we've established that Safari has no trouble displaying PDF's as long as they're not hosted on Dropbox. So there's no question about the fact that the problem is in the interaction between Dropbox and Safari. As for which is to blame, I don't have an opinion about that. I suggest that if Chrome and Firefox are working well for you, you should use them. If you like, you can post feedback for Apple here:

     

    Apple - Mac OS X - Feedback

  • Linc Davis Level 10 Level 10 (107,650 points)
    Currently Being Moderated
    Apr 29, 2013 4:03 PM (in response to Dimitris Moshopoulos)

    From the Safari menu bar, select

       

    Safari Preferences... Privacy Remove All Website Data

     

    and confirm. Test.

  • Richard Meislin Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 10, 2013 4:06 AM (in response to Dimitris Moshopoulos)

    I'm having the exact same problem. Were you able to find a solution that worked?

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