HT201954: Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues
Learn about Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues
-
All replies
-
Helpful answers
-
Apr 21, 2013 3:38 AM in response to soniaw2468by jesterwylde,specific error messages/codes in iTunes when updating/restoring, check this: http://support.apple.com/kb/ts3694
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
If you're not able to restore the device, this one might help: http://support.apple.com/kb/HT1808
Using that last article will erase everything on the device, so make sure you have a backup!
Looks like the device has been jailbroken.
Good luck
-
Apr 21, 2013 6:11 AM in response to soniaw2468by KiltedTim,The phone was jailbroken. You can't get help here per the TOS.