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"Pages has unexpectedly quit", what do to?

435 Views 4 Replies Latest reply: May 9, 2013 7:34 AM by Jerrold Green1 RSS
timtam84 Calculating status...
Currently Being Moderated
Mar 16, 2013 9:15 AM

Hi,

 

Every time I open Pages or Numbers, the program will end after a few seconds and I get the message "Pages (or Numbers) has unexpectedly quit'. I can't create a document when I keep getting this message. I'm also unable to open documents I've created before or that have been e-mailed to me.

 

What can I do? I've already removed plist files as I was told to do in another post, but the problem keeps coming back and it really annoys me.

 

I use a MacBook Pro, Pages '09 and OS X 10.8.2. Pages was installed by Apple when I ordered my MacBook.

 

Looking forward to hear how to solve this problem.

 

Thank you.

Tamara

MacBook Pro (15-inch 2.53 GHz), OS X Mountain Lion (10.8.2)
  • PeterBreis0807 Level 7 Level 7 (27,270 points)
    Currently Being Moderated
    Apr 21, 2013 7:53 PM (in response to timtam84)

    Find Pages in the Applications folder and select the icon:

     

    Menu > File > Get Info

     

    What version does it say?

     

    Have you done anything recently like reinstall the applications or upgrade your version of OSX?

     

    There is a also a possibility you may have a damaged font or font cache that causes it to crash when you open a document.

     

    Try creating a new Account in your System Preferences, restart switching to that and see if the same thing happens.

     

    Peter

  • Jerrold Green1 Level 7 Level 7 (28,175 points)
    Currently Being Moderated
    May 9, 2013 7:34 AM (in response to timtam84)

    Tim,

     

    If your application works differently in one user account than it does in another user account, then there is a difference in the PLIST files. You apparently didn't locate and destroy all the PLIST files in the first attempt.

     

    Yvan Koenig has written a very effective uninstaller script that will clear all traces of iWork, leaving you in good condition for a reinstallation, so you can start fresh.

     

    Find Yvan's uninstall script on this page

     

    Good luck.

     

    Jerry

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