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My phone wont charge AT ALL.

637 Views 19 Replies Latest reply: Apr 22, 2013 1:48 PM by killerxdeagles RSS
  • Lawrence Finch Level 7 Level 7 (24,535 points)
    Currently Being Moderated
    Apr 21, 2013 4:41 PM (in response to killerxdeagles)

    Why on earth would you void your warranty and pay someone other than Apple who may or may not be able to fix it when Apple will just give you a new one with a warranty? Or is there more going on here than meets the eye? What's wrong with getting a new phone? You don't lose any content.

  • Lawrence Finch Level 7 Level 7 (24,535 points)
    Currently Being Moderated
    Apr 22, 2013 6:18 AM (in response to killerxdeagles)

    You can check the warranty status here: https://selfsolve.apple.com/agreementWarrantyDynamic.do

     

    If it is in warranty they will replace it free with either a new or refurbished phone. There is no way to know which, and by looking at it you won't know whether it is new or refurb.

     

    If it is out of warranty the replacement will cost $199. You can probably find someone to repair it for a little less, but there are no standards or certifications for non-Apple repair shops, so you are taking a chance.

     

    They will not transfer your content; you will have to take it home and do it on the same computer you synced the old one too (just be sure to sync and back up before going).

     

    If traveling is a hardship you can also call Apple and arrange a replacement by UPS or FedEx.

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