Currently Being ModeratedApr 21, 2013 4:41 PM (in response to killerxdeagles)
Why on earth would you void your warranty and pay someone other than Apple who may or may not be able to fix it when Apple will just give you a new one with a warranty? Or is there more going on here than meets the eye? What's wrong with getting a new phone? You don't lose any content.
Currently Being ModeratedApr 22, 2013 6:08 AM (in response to Lawrence Finch)
You are coming across as very rude. I thank you for your help however. The reason why is because I got the phone in September as a replacement for my cracked iPhone 4. I'm afraid that I do not have a warranty on it because I can't find the paperwork. I'm just upset and frustrated and if I have no other way to combat this problem ill just have to give in and drive the 100+ miles to the nearest apple store. I would like to know, 1. would they give me a brand new replacement? As 2. Will they transfer everything from this phone to the new one at the store?
Currently Being ModeratedApr 22, 2013 6:18 AM (in response to killerxdeagles)
You can check the warranty status here: https://selfsolve.apple.com/agreementWarrantyDynamic.do
If it is in warranty they will replace it free with either a new or refurbished phone. There is no way to know which, and by looking at it you won't know whether it is new or refurb.
If it is out of warranty the replacement will cost $199. You can probably find someone to repair it for a little less, but there are no standards or certifications for non-Apple repair shops, so you are taking a chance.
They will not transfer your content; you will have to take it home and do it on the same computer you synced the old one too (just be sure to sync and back up before going).
If traveling is a hardship you can also call Apple and arrange a replacement by UPS or FedEx.
Currently Being ModeratedApr 22, 2013 1:40 PM (in response to Lawrence Finch)
Thank you Lawrence. I have found out that when the phone is plugged in and turned completely off, the phone will charge, but drain battery semi quickly. Can they help me if it is a software issue as well?