12 Replies Latest reply: Jun 10, 2013 5:33 AM by Tyroneeeee
Tyroneeeee Level 1 Level 1 (10 points)

My ipad is nearly 1 year old. Been working fine until lately I've noticed when I'm in an app and a change to another app I can still see parts of the previous app ghosted into the screen, for example say I'm in safari and I go to another app I can still see the search bars and tabs. If that makes sense. It's kinda bugging me. I'm gonna call apple about it tomorrow. If you have had the same problem please let me know and what apple did about it. Did they repair/replace it or what did they do?


iPad 2 Wi-Fi, iOS 6.1.3
  • 1. Re: What should I do?
    Ralph Landry1 Level 7 Level 7 (32,465 points)

    First, double click the home button and then touch one of the app icons along the bottom of the screen until they all start to wiggle and have a red circle with a minus sign.  Touch the red circle associated with each app and dismiss all.

     

    Second, reboot the iPad by holding both the home and power buttons until the apple logo appears and it restarts.  If the red slider appears, ignore it.

     

    Try using your iPad again and if the problem is still there it is time to visit an Apple store genius bar and have the techs test your iPad before the warranty expires.

  • 2. Re: What should I do?
    GrumpyGator Level 5 Level 5 (4,560 points)

    Sounds like some sort of screen burn in. I would suggest restoring the ipad as new, back to factory settings.

     

    Start with the simpliest first,

     

    Make sure IOS is updated to latest version

    (How to update your iOS device

    http://support.apple.com/kb/HT4623)

     

    Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.

     

    If that doesn't work then reset the device by going to settings/general/reset/reset all settings  (or for network connection issues 'reset network settings').

    (no media or data will be deleted from the device, this will only take a minute).

     

    If that doesn't work then backup and then restore the device as new first (to isolate cause of the issue). Then from backup if necessary.

     

     

    How to back up and restore (iCloud and iTunes)

     

    http://support.apple.com/kb/HT1766

  • 3. Re: What should I do?
    appleuser1322 Level 3 Level 3 (670 points)

    You're within your 1 year warranty. If the advice here does not fix your problem, take it into Apple. They will replace it with the same model ipad that you have now, but do it soon.

     

    Also, please note that if you restore your ipad, it will be restored to factory settings and all of your data, music, books, photos, etc. will be deleted. If you choose that route, be sure to back up your ipad to the cloud first.

     

    Hope this helps.

  • 4. Re: What should I do?
    Tyroneeeee Level 1 Level 1 (10 points)

    Thankyou, I've called apple and I've booked a Genius Bar appointment for Thursday, so hopefully they fix it :)

  • 5. Re: What should I do?
    Tyroneeeee Level 1 Level 1 (10 points)

    I currently have a black ipad, if they exchange it do you think they'll let me get a white one?

  • 6. Re: What should I do?
    GrumpyGator Level 5 Level 5 (4,560 points)

    No, apple will exchange it with exactly the same model and color, if available.

  • 7. Re: What should I do?
    Tyroneeeee Level 1 Level 1 (10 points)

    I took it in today and they told me it was a software problem and restored it. And I'm testing it now to make sure it's not doing it and if it is still doing i gotta take it tomorrow

  • 8. Re: What should I do?
    Tyroneeeee Level 1 Level 1 (10 points)

    I took it in again and had a different person and they gave me a new one and told me that the person yesterday should of know it was a hardware issue :)

  • 9. Re: What should I do?
    appleuser1322 Level 3 Level 3 (670 points)

    Good for you! Enjoy your new ipad! And thanks for letting us know you resolved your issue.

  • 10. Re: What should I do?
    Tyroneeeee Level 1 Level 1 (10 points)

    Just noticed my replacement iPad is doing the exact same thing :( and my warranty is run out too :/

  • 11. Re: What should I do?
    appleuser1322 Level 3 Level 3 (670 points)

    If I were you I would make an appointment at Apple immediately and bring it in. I think if you got a replacement ipad that is having the same problem, that should be Apple's responsibility and I would expect that they'd be flexible given you brought it in for their help during the warranty period, and if you got another ipad with problems, the warranty should not matter. They did not solve your problem. 

     

    If it's happened to both, ask Apple when you're there if it could be something you're doing in settings or with particular apps you use.

     

    I think Apple would come through for you.

  • 12. Re: What should I do?
    Tyroneeeee Level 1 Level 1 (10 points)

    I was unable to take it back to apple as the day I got my replacement I went back to my town and only realised it was doing it when I got home. I live 3 hours from the closest apple store and I don't go there regularly . I don't know what to do, the ghosting on this ipad is worse than my old one :/