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iPhone 5 lock button not working

133168 Views 68 Replies Latest reply: Mar 27, 2014 12:27 PM by Spinnchic2 RSS Branched to a new discussion.
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Emmasmith0507 Calculating status...
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Apr 22, 2013 11:27 AM

My lock button takes 3 or 4 attempts to lock, and you have to push it hard and at an angle to get it to work, anyone else had this problem?

iPhone 5, iOS 6.1.3
  • AppleClubSupport Level 4 Level 4 (1,060 points)
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    Apr 22, 2013 11:30 AM (in response to Emmasmith0507)

    You should be entitled to a free replacement under warranty.

  • curtwmfl Calculating status...
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    Apr 28, 2013 6:38 PM (in response to Emmasmith0507)

    I Have the same problem!!! Let me know what u find out!!

  • yelahlynn Calculating status...
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    May 13, 2013 2:30 PM (in response to Emmasmith0507)

    My lock button only works half the time. I have to press it a few times before it actually locks. Also sometimes the app that I am in will close on its on while I'm in the middle of using it, I have no idea if these problems are related or not.

  • bighabeeb Calculating status...
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    May 16, 2013 11:35 AM (in response to Emmasmith0507)

    Having the same issue myself - it's not EVERY time, but much of the time.  I'm actually going to the apple store this afternoon to have a "genius" take a look, but my assumption is that it's some kind of hardware issue...seems a lot of folks are seeing the same thing.

     

    Out of curiosity, did you people have cases on yours that had an external power button?  Just wondering if maybe having the external button somehow caused an issue...

    - M

  • bighabeeb Level 1 Level 1 (0 points)
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    May 16, 2013 4:20 PM (in response to Emmasmith0507)

    Update: went to the genius bar appointment and the phone was replaced almost immediately.  There's evidently a big run of the power buttons starting to fail: usually it starts on one side of the button and you can still press the other side, but it will eventually fail altogether.

     

    Get yourself to an apple store ASAP - if, like me, you got the IP5 on or around launch day, you still have a few months of warranty, and it IS covered

  • turment Calculating status...
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    May 16, 2013 4:54 PM (in response to Emmasmith0507)

    I to have the same issue going to my appointment tomoz, Seems to be a issue with iphone 5 lunch day phones. Mine started as me just not realising that it was'nt locking a week or so ago.

     

    Gradually throughout the week more of the button has become unresponsive almost 3/4 gone now.

     

    Litrally have one corner left to push down and on the back of bighabeeb i will leave a message as to what happened.

     

    Hopefully a quick in and out with a replacement.

  • Tanya94 Calculating status...
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    May 28, 2013 4:48 AM (in response to bighabeeb)

    Mines doing exactly the same as all these posts and I've had to use the assistive touch thing on accessibility to lock my phone, so I am planning on going to the apple store too. I was just wondering, did they do a back up of your phone whilst there and update your new phone with all your apps/pics/contacts etc. or did you back up all your information yourself at home?

  • bighabeeb Level 1 Level 1 (0 points)
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    May 28, 2013 6:42 AM (in response to Tanya94)

    You will need to do the backup prior to coming in...though I suppose, in theory, if you use icloud to backup you could do that in store - they do ask you if you've done a backup prior to swapping out the device.

  • Jess Leggett Calculating status...
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    May 29, 2013 6:00 AM (in response to bighabeeb)

    This is helpful, I had the same problem starting off at one side then now all of a sudden the whole button just doesnt work at all. I need to book in to genius ASAP, but if I got the phone from carphone warehouse, do I still take it to the apple store because they are the manufactorers?

     

    Thanks :-)

  • Peter Gillespie Level 6 Level 6 (10,760 points)
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    May 29, 2013 6:02 AM (in response to Jess Leggett)

    Doesn't matter where you purchased it Apple cover all their products as long as it came from UK genuine source

    as you must be in UK

  • bighabeeb Level 1 Level 1 (0 points)
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    May 29, 2013 6:10 AM (in response to Jess Leggett)

    By default, unless you have a counterfit item or something, it's covered by apple for 1 year from date of purchase.  So as long as it's in their database, yes, you contact apple for hardware issues.

     

    Good luck!

    - M

  • Marc Dennis Calculating status...
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    Jun 5, 2013 11:21 PM (in response to AppleClubSupport)

    I Have the same problem to my lock button  i need to hold it hard to work the lock button please help me to find out the problem...

  • Peter Gillespie Level 6 Level 6 (10,760 points)
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    Jun 7, 2013 2:13 PM (in response to Marc Dennis)

    Take it to an Apple store genius bar

  • BlueX Calculating status...
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    Jun 7, 2013 2:23 PM (in response to Emmasmith0507)

    I've had three replacement iPhones so far. They were all like this. It's probably a lot more common than Apple wants to admit. The current replacement I have now seems to be fine but there seems to be something wrong with the compass. The free replacements are nice but the lock buttons don't seem to last for more than a few months. I've had two of my replacements suck within the first day of using it.

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