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Swartzcheryl

Q: apple id and password problems

I have a apple id associated with my itouc that does not include my email address.  The ipod defaults to this id...swartzchery...and I cannot change the password or get into the store.  I have tried to reset password, but do not receive email for verificiation link....created new accout with email extension however ipod defaults to old apple id.  Please help...so very frustrating!

iPod touch

Posted on May 13, 2012 7:55 AM

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Q: apple id and password problems

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  • by TigerTitan,

    TigerTitan TigerTitan May 20, 2012 9:01 AM in response to Swartzcheryl
    Level 1 (0 points)
    May 20, 2012 9:01 AM in response to Swartzcheryl

    I'm having the same problem. I have two other apple IDs (email addresses) used by my children on my iPad that the iTunes Store defaults to, instead of mine. I have tried in vain to log them out, but it clearly shows My Apple ID is logged in! When I select to install an app, it defaults to my kids' IDs and asking for their passwords, which I do not know. (They don't live with me.) thus, I cannot install any updates via my iPad. I have no problem updating with my Mac desktop, at all.  Will be watching this thread for any answers! Would rather not have to change to a new email/user ID like above person has had to do.

  • by Kh232,

    Kh232 Kh232 May 21, 2012 10:20 PM in response to Swartzcheryl
    Level 1 (0 points)
    May 21, 2012 10:20 PM in response to Swartzcheryl

    I have a similar problem with apps that are connected to a non-accessible apple id account (I made changes to my account details in order to remove my personal information from this ipad's unauthorized creation of an iCloud account).

    Now, my apps are connected to the old id and cannot be updated because I no longer know the original password.

    All reset attempts are sent to a fictitious email account or hidden behind a fictitious birthdate I used to delete my real info.

     

    TigerTitan: have you logged yourself into the app store via the settings menu?   It worked for me to load new apps but I cannot update the others I bought as they " belong to the the original apple id"

     

    It ***** that I can make a purchase, hold the product in my hand AND the receipt fr the purchase yet cannot prove that the product is mine.

    Not the type of world I want to live in.

  • by jhawk1109,

    jhawk1109 jhawk1109 Jun 8, 2012 2:55 PM in response to Swartzcheryl
    Level 1 (0 points)
    Jun 8, 2012 2:55 PM in response to Swartzcheryl

    I also have a problem with my Apple ID. I had an old email ID that I closed, so I changed my ID on Apple support & on Itunes. I cannot get my iPhone4S or my iPad2 to update to the new email ID. I synched them both, I restarted them numerous times, but no good. The worst part is, I had the account with Apple under my old email, now it's GONE! I had to start a new account..What the ****??? I'm stuck with an iPhone & an iPad that I can't update my apps on !!!!!

    Apple, you seem to have the WORST system for change I have ever seen !!

    How about some help Apple??

    I know I can't get an answer directly because you will charge me..Yet your system is not working......

  • by TigerTitan,

    TigerTitan TigerTitan Jun 9, 2012 11:40 AM in response to Kh232
    Level 1 (0 points)
    Jun 9, 2012 11:40 AM in response to Kh232

    Well, strange as it may seem, I no longer have the problem I wrote about above. I have NO IDEA why the default apple IDs of my kids no longer show up. 

     

    I recall that I completely shut down my iPad for a change, which is something I rarely do.  Then rebooted it. And did it again a couple more times.  Maybe that helped my iPad reset to my my ID.  I don't know.  Maybe doing that will help reset and clear your old email (ID) and let you log in.  Try logging in on a PC FIRST... and then shut down your iPad all together.  Then go to the app store on it and see if that doesn't shake something loose.  Good luck.

  • by PaulJacobCruz,

    PaulJacobCruz PaulJacobCruz Jun 9, 2012 11:47 AM in response to TigerTitan
    Level 2 (150 points)
    Jun 9, 2012 11:47 AM in response to TigerTitan

    This is a common mistake of most users when creating Apple ID's which causes multiple accounts to be created and purchases being made between and the fact that accounts cannot be merged, you will need to contact iTunes Store support to get more details.

     

    On a side note, you will need to log out your Apple ID on your device so that you can log in again using the correct account.

     

     

  • by cav84,

    cav84 cav84 Apr 23, 2013 12:46 PM in response to Kh232
    Level 1 (0 points)
    Apr 23, 2013 12:46 PM in response to Kh232

    This sound like the same problem I'm having.  I can access the app store, but my sign in apple id needs to be corrected and the computer won't let me.  I plan to take my computer to the genius bar at the local apple store.  If I get an answer I'll pass it on.

  • by earlybird1234,

    earlybird1234 earlybird1234 Nov 24, 2013 5:53 AM in response to Swartzcheryl
    Level 1 (0 points)
    Nov 24, 2013 5:53 AM in response to Swartzcheryl

    I have the same problem but what you can do is you can try and go to "Manage my Apple ID" and after you click on it you have to sign in and it will let you alter your Apple ID information. That is at least the answer I got from my discussion.