Currently Being ModeratedApr 23, 2013 7:05 PM (in response to Cchen9275)
Contact Apple Support who will arrange to send you a shipping box and label to use. Do not send something without first arranging with them or they will just return it to you at your expense.
They will replace it with a refurbished one of the same model.
Currently Being ModeratedAug 15, 2013 10:04 PM (in response to taylorjanefurey)
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.