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Phantom emails?

1023 Views 13 Replies Latest reply: Apr 23, 2013 8:18 PM by sanjampet RSS
willjm Level 1 Level 1 (0 points)
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Mar 7, 2012 2:33 PM

I posted a query about this in April 2010 and got no replies, and I thought I would try again since I still get phantom emails. When I open Mail on my Mac there is sometimes, not always, a discrepancy between the number of emails being downloaded (according to the Mail Activity box in the bottom left hand corner of the Mail window) and the number of emails that appear in my inbox. The missing emails are  not in trash or my spam filter and I'm baffled. Does anyone have an explanation?

 

willjm

iMAC, Mac OS X (10.6.8)

  • sanjampet Level 5 Level 5 (6,880 points)
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    Mar 7, 2012 4:19 PM (in response to willjm)

    They could be RSS messages, open mail, in the bottom left corner click the + sign, in the drop down menu click RSS feeds. This might be the source, if in fact it is leave the RSS box there and you can delete them right away.

  • sanjampet Level 5 Level 5 (6,880 points)
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    Mar 9, 2012 9:43 AM (in response to willjm)

    Sorry this did not help you, this happened to me where I would see a number on my  inbox with nothing there and then I discovered them in the RSS.

     

    Or you can see the RSS box by clicking the arrow at the bottom to the right of the +, I am baffled as well about these "Phantom emails".

  • solomonking Calculating status...
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    Apr 5, 2012 4:37 AM (in response to sanjampet)

    I've recentlt started getting phantom emails on my iPhone.  They say: (No Sender), (No Subject) "This message has no content"!

     

    Any ideas?

  • HACKINT0SH Level 5 Level 5 (5,750 points)
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    Apr 5, 2012 6:47 PM (in response to solomonking)

    Rebuild your mailboxes.

     

    And if that doesn't fix the issue, delete the envelope indexes.

     

    And do a safe-boot first.

  • shotnic Calculating status...
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    Apr 23, 2013 4:55 PM (in response to willjm)

    Could someone from Apple tech just answer this question without making us go all over the place? I have rebuilt. I have deleted RSSs. I have looked for mail preferences but can't locate them. How do I locate those mail preferences, to delete, precisely please? Thanks.

  • sanjampet Level 5 Level 5 (6,880 points)
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    Apr 23, 2013 5:36 PM (in response to shotnic)

    This is not Apple tech support, we are users just like you trying to help. f you need Apple tech support, here is a place to start.

     

    http://www.apple.com/support/contact/

     

    Mail preferences is under Mail in your menu bar.

     

    If you want to get to the envelope index as in Hackintosh's post, this is the path.

     

    Home folder>library>mail>mailboxes, select the mailbox you want to deal with>messages(.emlx) each is a email message.

     

    Hope this provides some help.

  • shotnic Level 1 Level 1 (10 points)
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    Apr 23, 2013 6:15 PM (in response to sanjampet)

    Thanks Sanjampet.

     

    Another forum string suggested to delete the com.apple.mail.plist file from preferences and restart Mail. I did that but it's still there.

     

    Any clues?

  • sanjampet Level 5 Level 5 (6,880 points)
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    Apr 23, 2013 6:23 PM (in response to shotnic)

    Try deleting the plist then restart your machine? This way it will recreate the plist.  Hopefully:)

  • shotnic Level 1 Level 1 (10 points)
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    Apr 23, 2013 6:26 PM (in response to sanjampet)

    Must I actually delete the plist, or can I leave it on the desktop in case something strange happens and I can just insert it back where it came from?

  • sanjampet Level 5 Level 5 (6,880 points)
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    Apr 23, 2013 6:35 PM (in response to shotnic)

    yep, then check for a new one then delete. It is a preference file, not data.

  • shotnic Level 1 Level 1 (10 points)
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    Apr 23, 2013 8:08 PM (in response to sanjampet)

    Didn't work. Oh well.

  • sanjampet Level 5 Level 5 (6,880 points)
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    Apr 23, 2013 8:18 PM (in response to shotnic)

    Oh well, I tried.  Have you tried recreating the whole email account?  Click the + sign in the bottom left corner of mail and follow the prompts. Then try it, if it works correctly, then delete the first account. You would probaby want to set it up as an imap, as most providers are headed this way.  Write down all the the account info beforehand, so that you can manually input it if necessary.   Best

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