Currently Being ModeratedApr 23, 2013 6:58 PM (in response to hyrlmckay)
Are you using the docking cable that came with it, which has a mini-dock at the shuffle end? Cables made for the current shuffle (3rd and 4th gen) do fit, but the connector is different, so it does not work.
Currently Being ModeratedApr 23, 2013 7:21 PM (in response to hyrlmckay)
Since you use a Mac, and this is a 2nd gen shuffle, you can try using the iPod Reset Utility
It may not be helpful if it is REALLY dead and not being recognized as connected at all, not even by the OS. But it's worth trying.
Be sure to connect the docking cable to a direct USB port on the Mac. If you have something like a USB flash drive, connect it to that same port to confirm the port is working properly. It's also possible that the docking cable is faulty, but the only way to rule that out is to try it with another shuffle that definitely works, or to try another (known-good) cable with your shuffle.
Currently Being ModeratedApr 23, 2013 8:10 PM (in response to Kenichi Watanabe)
Oh nooo ... I've downloaded the iPod Reset Utilitiy and plug in the docking station on my MBP .... but it can't even detect it to enable me to press the Reset button. So, this means my docking station is dead?
Currently Being ModeratedApr 23, 2013 8:25 PM (in response to hyrlmckay)
Well, maybe. You did connect the shuffle at the end of the docking cable, right? The utility can't detect the shuffle if it's not connected...
If the iPod Reset Utility cannot detect your shuffle, and you have confirmed that the USB port being used is good (by connecting something else to it like a USB flash drive), THEN the two remaining possibilities are a bad USB docking cable OR the iPod really is "dead."
If you have not already, be sure to try disconnecting all USB devices from the Mac (except for standard keyboard and mouse if normally used) and connecting the shuffle to a direct USB port on the Mac.
Currently Being ModeratedApr 23, 2013 8:48 PM (in response to Kenichi Watanabe)
Yes yes ... the shuffle is connected at the end of the docking cable !
all USB devices were also disconnected and the shuffle was connected direct to the USB port on my MBP. And it failed on me ....
Thanks for your help Kenichi !