Skip navigation

Is my iPod Shuffle 2nd gen. "dead" ?

1132 Views 6 Replies Latest reply: Apr 23, 2013 8:48 PM by hyrlmckay RSS
hyrlmckay Calculating status...
Currently Being Moderated
Apr 23, 2013 6:55 PM

Morning ...

I have not used my shuffle for a very long time. Now, it can't even switch on or charge. No green / orange lights blinking or On. When connected to my MBP, it doesn't do anything and iTunes does not detect too. I've even tried with other cables and it doesn't work too. Is it officially "Dead" or can it still be saved? H.E.L.P

iPod shuffle
  • Kenichi Watanabe Level 7 Level 7 (30,010 points)
    Currently Being Moderated
    Apr 23, 2013 6:58 PM (in response to hyrlmckay)

    Are you using the docking cable that came with it, which has a mini-dock at the shuffle end?  Cables made for the current shuffle (3rd and 4th gen) do fit, but the connector is different, so it does not work.

  • Kenichi Watanabe Level 7 Level 7 (30,010 points)
    Currently Being Moderated
    Apr 23, 2013 7:21 PM (in response to hyrlmckay)

    Since you use a Mac, and this is a 2nd gen shuffle, you can try using the iPod Reset Utility

     

    http://support.apple.com/kb/ht1238

     

    It may not be helpful if it is REALLY dead and not being recognized as connected at all, not even by the OS.  But it's worth trying.

     

    Be sure to connect the docking cable to a direct USB port on the Mac.  If you have something like a USB flash drive, connect it to that same port to confirm the port is working properly.  It's also possible that the docking cable is faulty, but the only way to rule that out is to try it with another shuffle that definitely works, or to try another (known-good) cable with your shuffle.

  • Kenichi Watanabe Level 7 Level 7 (30,010 points)
    Currently Being Moderated
    Apr 23, 2013 8:25 PM (in response to hyrlmckay)

    Well, maybe.  You did connect the shuffle at the end of the docking cable, right?  The utility can't detect the shuffle if it's not connected... 

     

    If the iPod Reset Utility cannot detect your shuffle, and you have confirmed that the USB port being used is good (by connecting something else to it like a USB flash drive), THEN the two remaining possibilities are a bad USB docking cable OR the iPod really is "dead."

     

    If you have not already, be sure to try disconnecting all USB devices from the Mac (except for standard keyboard and mouse if normally used) and connecting the shuffle to a direct USB port on the Mac.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.