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Unified contacts are not working with gmail

679 Views 9 Replies Latest reply: Apr 29, 2013 12:03 PM by fromsouth RSS
annabel204 Calculating status...
Currently Being Moderated
Mar 6, 2013 3:12 PM

I use an Iphone 4 and have contacts stored on the phone (from my PC) and contacts from gmail. I have synced gmail with the iPhone for several years using Google Sync. Previously, contacts with the same first and last names were displayed as a single unified contact record when both contact databases were ticked on. Now, some contacts are not displayed as unified even though the names match.

 

I have worked around the problem to some degree by turning of the Gmail Contacts in the iPhone mail settings and then turning them on again. However, the results are inconsistent - some contacts unify, others do not, and this is tiresome re-enabling the account everytime contacts are added on one system or the other.

 

Does anyone have any ideas?

 

It is correct that unification only checks first and last name data fields for matching?

 

Thanks,

Annabel

iPhone 4, iOS 6.1.2, Gmail Sync
  • fromsouth Level 4 Level 4 (3,170 points)
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    Mar 6, 2013 3:21 PM (in response to annabel204)

    In order to contain and maintain two contacts databases you have to use dual sync, which is hard to maintain.(as you may have noticed). Apple  provides you with exellent option to use icloud sync. Once you have transferred your contacts to icloud- you will have a bliss. Question is do you want icloud, or do you want to continue...

  • Meg St._Clair Level 8 Level 8 (37,475 points)
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    Mar 6, 2013 4:53 PM (in response to annabel204)

    annabel204 wrote:

     

    Apart from when using the Gmail iOS App, I don't think that a gmail account can reference a contact database on iCloud or iPhone and use it to source email addresses from (e.g. when using the traditional gmail via a desktop internet browser).

    I'm not entirely clear what you're saying here but you can sync your Gmail contacts to your phone using the CardDAV option. Perhaps that might help?

     

    http://www.mactrast.com/2012/12/how-to-setup-google-email-contacts-calendar/

  • fromsouth Level 4 Level 4 (3,170 points)
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    Mar 6, 2013 6:21 PM (in response to annabel204)

    I completely get that you would like to stay with gmail. In that case icloud will just complicate your life even more. Good luck.

  • Joke, MeePeek Calculating status...
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    Apr 24, 2013 8:20 PM (in response to annabel204)

    Count me in, I'm using iPhone 5 and I also having the same problem. I'm using Google Apps and I want all the contacts to be sync but I have found that some contacts I added from Facebook and become iPhone's unified contact were not appear in the Google Apps even if I use the CalDAV and Exchange.

     

    I guess the a problem is the 'Unified Contacts', I meant that I have found that some of the contacts hasn't been synced and may be all of them were the Unified Contacts, generated by multiple links (e.g. facebook etc.)

  • Joke, MeePeek Level 1 Level 1 (0 points)
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    Apr 29, 2013 11:18 AM (in response to annabel204)

    Hi everyone, I have found my way out, somehow.

     

    You guys may go to iCloud to export the contacts that you had synced to a file, then import the file into Google Contacts.

     

    This isn't a nice way to solve but at least, it's better than doing one by one.

  • fromsouth Level 4 Level 4 (3,170 points)
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    Apr 29, 2013 12:03 PM (in response to Joke, MeePeek)

    Joke, MeePeek wrote:

     

    Hi everyone, I have found my way out, somehow.

     

    You guys may go to iCloud to export the contacts that you had synced to a file, then import the file into Google Contacts.

     

    This isn't a nice way to solve but at least, it's better than doing one by one.

    You did not solve anything you just moved contacts from one database to another. Redundant task, since you already had those contacts in icloud (unified database in your terminlogy) and now you will get duplicates. New contacts will still sync only with intended database. Google or icloud, but not with both. Old contacts were always available to you anyway.

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