HT4613: iTunes Store: Closed captioningLearn about iTunes Store: Closed captioning
Currently Being ModeratedApr 24, 2013 9:14 PM (in response to dwg123)
Sorry, we're just Apple users here. We cannot speculate about the reasons for things Apple does or does not do.
Currently Being ModeratedApr 24, 2013 9:22 PM (in response to dwg123)
Not up to Apple to provide it, it's up to the producers of the shows.
Currently Being ModeratedApr 25, 2013 8:25 AM (in response to dwg123)
Most of the TV Shows made by the BBC or ITV are broadcast with close captioning. It seems more likely to me that Apple have chosen no to purchase these shows with close Captioning for financial reasons rather than anything else. I note with great interest that Netflix has been obliged to include close captioning in all it's products by 2014. Apparently about 85% of their current offerings include close captioning.
Apple are missing a serious marketing opportunity here. Many Ipad owners who suffer with deafness will be presented with a clear choice when buying downloads in the future. It's either ITunes with next to no closed captioning or Netflix with progressively 100% closed captioning.
Guess where I'll be going if Apple don't change their policy on this matter?
Currently Being ModeratedApr 25, 2013 10:40 AM (in response to dwg123)
The thing is, with closed captioning - and i'm not making excuses, just explaining - CC for television is encoded on line 21 - meaning it's encoded itno the show. It doesn't work that way for digital files. teh show has to be reencoded again. DVD's are also done a different way, what you're seeing isn't as much closed captioning as it is DVD subtitles.
So for all 3 major means of distribution the files have to be encoded three separate times. Apparently it's something they aren't doing. The pressure isn't necessarily on Apple to make them, but on the producers and studios to just do it.
A person's best bet wouldn't be to contact apple, you're just contacting a third party to get to the source. but to contact the distributers of the show (if it's a BBC show, contact the BBC, ABC show contact them, etc) and let them know that there is an audience for captioned files.
Currently Being ModeratedApr 26, 2013 3:28 PM (in response to dwg123)
One of the annoying things are that I cannot contact the film producers and tv shows because they don't use email addresses to contact them and lodge a complaint. Is there another way?
Currently Being ModeratedApr 26, 2013 4:55 PM (in response to fluffylion87)
The easiest to talk to is iTunes, but that's like telling hte library you're upset because an author hasn't got his/her latest book done.
You can communicate with the big networks, tell them that you are hearing impaired and need captioning through iTunes. For your movies, communicate with the big studios, Universal, Paramount, MGM.
Every one of these companies will have a website and a 'contact us' page with e-mail or snail mail address.
Currently Being ModeratedMay 2, 2013 4:36 PM (in response to dwg123)
The challenge I'm also having is that if I watch Netflix on my PC, etc., I can get closed captioning, however, if I watch Netflix from my AppleTV then that seems to be a no-go.
Currently Being ModeratedMay 4, 2013 5:28 PM (in response to dwg123)
I really am at a loss with some of the replies to my question. Anyone who believes that I am likely to have success with the major film producers over the inclusion of close captioning on products they sell to Apple is frankly deluded. I would suggest that with Apples purchasing power, if they wanted close captioning on all their purchases, they would get it in whatever suitable format they required.
It's always demand that determines what happens in the market place and I would suggest, from all the replies I have read, that Apple have either not identified the demand for close captioning or recognised that Netflix will grab a significant slice of the online movie business by providing it. Given the way that Apples market share is slipping to competition on various fronts, its a shame that the mantra of ' doing it better than anyone else' is not evidenced by their approach to close captioning.
PS In order that I can keep all my future options open, I am now in the process of acquiring a hearing aid for both ears!!
Currently Being ModeratedMay 4, 2013 6:10 PM (in response to dwg123)
Deluded or not, the only ones that have the right to alter a movie are those that own it. In the case about, where the files work in regular netflix but not via the Apple TV, that would be up to apple to fix.
I know that quicktime will decode closed captioning. But there's nothing to decode if it's not included in the original file. Raise heck with iTunes, raise heck with the studios. They are hte only ones with the right to alter their files and add it.
Currently Being ModeratedMay 5, 2013 8:31 AM (in response to tcmhayles)
Hey Skydiver 119, To use cc's on Apple TV, you must first enable them in 'settings'.
Currently Being ModeratedMay 5, 2013 8:33 AM (in response to Apple acolyte)
Oops, that response should have been to TCMHayles - sorry skydiver119.
Currently Being ModeratedOct 8, 2013 3:39 PM (in response to dwg123)
Couldn't agree with you more.