11 Replies Latest reply: Apr 26, 2014 4:04 PM by antdude Branched to a new discussion.
rtoz Level 1 Level 1 (0 points)

how do you clear already deleted emails from spotlight search


iPhone 4S, iOS 5
  • 1. Re: how do you clear email from spotlight search
    gdgmacguy Level 6 Level 6 (19,155 points)

    only way is to restore your phone as new. 

  • 2. Re: how do you clear email from spotlight search
    TrapMan Level 1 Level 1 (0 points)

    After loaded IOS6 - now when I do a "Search Iphone" using spotlight search I see emails from my Gmail account that were COMPLETLY deleted over 3 weeks ago (about 10 of them). This occurs even AFTER COMPLETLY cleaning out ALL Gmail folders (which they were when I downloaded the update)

     

    How can I delete from this permanently search? Where could they be "hiding" on the Iphone..... Archive is shut of (and always has been). again ALL MY gmail folders are COMPLETLY empty.

     

    Tried deleting Gmail account from phone and did a power down and reboot AFTER deleting Gmail account from phone too! yes... cleared history & cookies in Safari too.

     

    Your saying a COMPLETE "restore" is required?

  • 3. Re: how do you clear email from spotlight search
    noworryz Level 1 Level 1 (0 points)

    I've been having the same problem with Spotlight finding deleted emails on iOS 6.0.2 (iPhone 5) so I did some experiments. (I'm using an IMAP account, not POP, and all my folders are on the server.)

     

    There are actually two different problems (three if you count people who don't check all their account folders so the message is just tucked away in a place they didn't think to look).

     

    The first problem occurs when you compose a message but don't hit Send, then hit Cancel, hit Save Draft, go back to the draft, and send it. Then you go to the Sent folder and delete the message and go to the Trash and delete it there. Now it doesn't show up anywhere in any account folder. But, if you go to Spotlight and search for something in the message, it will appear and you can bring it up and send it again. Mail is obviously squirreling away the draft in a place where it can't be deleted. Nothing short of a backup, reset, and restore will get rid of it.

     

    The second problem occurs when you delete a message from a folder and then go the Trash and delete it there. If you immediately go to Spotlight, you'll see a "ghost" email: it's in Spotlight but if you try to bring it up, you'll find it doesn't really exist and Mail either shows a blank message or shows the account folders. You can get rid of these "ghosts": press the Home button to see the home screen and then double-click the Home button to show the running apps, then press and hold on the Mail icon and click the '-' badge to quit Mail. Then if you go back to Spotlight and search again, they're gone.

     

    So there are two bugs: one serious and one that can be fixed by quitting Mail. And these are caused by real files being kept by Mail so using iErase or Zero Free Space to clear free space (by writing a huge file) has no effect. And, until Apple fixes the serious bug, never, ever, save a draft. (And if you do, you'll have to back up, reset, and restore.)

  • 4. Re: how do you clear email from spotlight search
    julieda Level 2 Level 2 (235 points)

    "The second problem occurs when you delete a message from a folder and then go the Trash and delete it there. If you immediately go to Spotlight, you'll see a "ghost" email: it's in Spotlight but if you try to bring it up, you'll find it doesn't really exist and Mail either shows a blank message or shows the account folders. You can get rid of these "ghosts": press the Home button to see the home screen and then double-click the Home button to show the running apps, then press and hold on the Mail icon and click the '-' badge to quit Mail. Then if you go back to Spotlight and search again, they're gone."



    I tried this procedure twice....and I still have all of the "ghost" emails. Any other suggestions?

     

  • 5. Re: how do you clear email from spotlight search
    Mmal Level 1 Level 1 (0 points)

    There is no way to delete these?

  • 6. Re: how do you clear email from spotlight search
    Neil Ducoff Level 1 Level 1 (15 points)

    The only way I was able to get rid of these phantom Spotlight emails was to "Restore as new" and "Restore from Backup." Nothing else worked.

  • 7. Re: how do you clear email from spotlight search
    Felis Silvestris Catus Level 1 Level 1 (0 points)

    May I ask, when you backup in itunes and reset to new and then restore, does your I phone kept all sms, music, photos ?

  • 8. Re: how do you clear email from spotlight search
    Neil Ducoff Level 1 Level 1 (15 points)

    Yes. Backup first. Then hit the "Restore iPhone" to the right of "Check for Update." This will erase everything on your phone and reinstall iOS. When done, it will ask you if you want to restore from a backup. Pick the backup you did before starting the restore and leave it alone until done. Your iPhone will be identicle to where it was when you backed up — settings, photos, etc.. You will lose emails in your "inbox" "sent" etc. mailboxes. If you use iTunes Match, all your playlists and songs will be "on" your iPhone via iCloud. Just go to the very bottom of each playlist and hit "Download All."

     

    The phantom emails were gone after this. It didn't take that long to do.

  • 9. Re: how do you clear email from spotlight search
    Felis Silvestris Catus Level 1 Level 1 (0 points)

    Thank you very much for your time. May I ask that if SMS are also being restored after the reset ?

  • 10. Re: how do you clear email from spotlight search
    Neil Ducoff Level 1 Level 1 (15 points)

    Felis, all my SMS messages were back on my iPhone after restoring from Backup.

  • 11. Re: how do you clear email from spotlight search
    antdude Level 1 Level 1 (0 points)

    So, there is no way around this beside restoring from backups? That is a pain in the butt and tedious especially if we have to do this often. I am surprised Apple still hasn't fixed this issue since it has been around since 2009!