Currently Being ModeratedApr 24, 2013 2:09 PM (in response to brunettebabe)
To confirm it not being recognized by iTunes, from the menu bar, under View, select Show Sidebar. With the sidebar visible, does the iPod appear in the sidebar, under DEVICES?
If it does not, I would try shutting down and disconnecting all USB devices, including hub. Start up the computer with only standard keyboard and mouse connected (if normally used). Do this to Reset the shuffle
Run iTunes. Connect shuffle to a direct USB port on computer.
What version of Windows do you use?
Currently Being ModeratedApr 25, 2013 8:11 AM (in response to Kenichi Watanabe)
I use Windows 8. The ipod does not appear in the sidebar and i know it's not a problem with the usb port because I connected my mums shuffle and it works fine.
Currently Being ModeratedApr 25, 2013 10:50 AM (in response to brunettebabe)
Is the other shuffle the same type? This document shows the four types
You are using the USB cable that came with YOUR shuffle?