Currently Being ModeratedApr 25, 2013 12:03 PM (in response to Csound1)
By now we are all painfully aware that we are ******* in the wind. This is the 95th page of comments on this message board. I'm also pretty sure that the majority of people on here ALREADY HAVE submitted feedback through the official channels. And we are all very aware that Apple has not issued one single response to anything any of these loyal apple consumers have been complaining about.
So, thanks for the link to the feedback page for the umpteenth time. We get it. There is an official feedback page which has proven to be completely useless.
We don't need you and the other 2 apple appologists that keep trolling this site to continually point out that there is a feedback page or give us links to a iTunes 11 tutorial or tell us what the hotkey is for getting the window layout to look vaguely like something functional.
Although you are absolutely correct that we are basically wasting our time by posting here. BUT you are wrong in saying that we cant do anything about it. We CAN stop giving our hard earned money to Apple. And by judging from their stock freefall, plenty of people have done exactly that. At least that is something Apple can't ignore.
Currently Being ModeratedApr 25, 2013 12:31 PM (in response to CrofootN)
By now we are all painfully aware that we are ******* in the wind. This is the 95th page of comments on this message board. I'm also pretty sure that the majority of people on here ALREADY HAVE submitted feedback through the official channels.
How can that be? you have access to information no-one else does. Post some attribution please
Currently Being ModeratedApr 25, 2013 12:53 PM (in response to Csound1)
How can what be? I have access to this exact discussion board and have read page after page of frustration from loyal and diehard apple fans and iTunes users. I have seen plenty of frustrated posts from people who have already submitted official feedback and have used the official apple iTunes troubleshooting pages with zero success. So my comment can be attributed to the sentiments coming from the 1,400+ posts i've been following since I have the same frustrations as everyone else on this thread.
Currently Being ModeratedApr 25, 2013 1:02 PM (in response to Csound1)
CSound1, people like you are the other two pro-apple people are just antagonising the other 99% people who have posted comments of their dislike of iTunes 11, ranging from long informative and well documented critiques to abrupt ranting.
Both have the same sentiments and I don't blame users for using strong language to display their total dissatisfaction.
The apple feedback system isn't worth jack. They just read out a scripted response to any issue you have and offer no explanations or acknowledgment that customers are disgusted by the poorly designed product.
So feel free to defend apple but all you are doing is creating more hostilities to the vast majority.
Currently Being ModeratedApr 25, 2013 1:06 PM (in response to cargaut)
I scheduled a call. Apple rep was very polite, called me at the exact agreed time, and when I missed the call she tried two more times until she got me. Very professional.
It went downhill from there. I explained my problems with iTunes since the updgrade to 11. Constantly freezes, scroll bars off screen, syncs are problematic, deleted podcasts magically reappear, new views are not awkward...and so on.
Incredibly, in the same cheery voice with which she greeted me, the rep said, "I'm sorry that's been your experience (insert my first name here), ....is there anything else? I admit, I was flabbergasted. She just let me go through the litany of problems, and without bothering to disagree or better yet suggest a fix, she was basically saying, "thanks for telling me this, now go have a nice day."
What a stunning decline.
Currently Being ModeratedApr 25, 2013 1:26 PM (in response to cargaut)
Hey everyone. Stop posting to this board!
Csound1 has put us all in our place. We should be ashamed of ourselves for using this forum as a place to voice frustrations towards an inferior product from Apple.
How can I support this comment? It's easy.
Csound1 has 6 cute purple dots and 19,850 arbitrary points which obviously means he/she hs far more authority than any of us uneducated buffoons.
My bad. I will begin to just accept garbage products and tell myself I am just to stupid to understand how great it actually is.
Currently Being ModeratedApr 25, 2013 1:28 PM (in response to Csound1)
What's your problem exactly ? You don't like that we have issues with IT11 ? Or that we vainly post here in false hope ? Maybe it just makes us feel good.
You otoh don't have to post if you're such a fanboi, heck you don't even have to read our moanings.....in which case...the door is over there. ....don't let it hit you on the way out...
And as for 50, 000, 000 downloads ? Of iTunes entirely yes, but of IT11 ? You don't know that. Heck 3 of them are me, and 2 of those are now UNinstalled....
Currently Being ModeratedApr 25, 2013 2:37 PM (in response to Csound1)
You know, I was reading something somewhere about the television industry and way it worked years ago. I think this was in the days of broadcast television, but still pre-cable. Networks, at least at the time (and maybe still), would take customer complaint letters very seriously. They knew that most people who had an issue or a complaint wouldn't take the time to write. So, if they got even a few dozen letters, and especially if they got a few hundred letters, from people who took the time to find the correct address, write a letter, put it in an envelope, address it, affix a stamp, and put it in the mail, that those hundreds probably really represented millions of people who shared the basic opinion but didn't have or care to take the time to contact anyone about it. Maybe they figured a letter wouldn't make a difference given the large scale of the network television operations and how many people were watching.
So, you can sit here and type that "Oh, it's just 1,400 posts out of 50 million users", but you're assuming the rest of those users are happy just because they don't take the time to find the forum, register, and complain. There are a lot of people who don't care to communicate with companies directly over this kind of stuff. They figure that companies are just going to do what they're going to do. But it doesn't mean the issues don't bother them. They just quietly switch over to buying Android phones and tablets, Windows computers, Amazon and Google MP3s, etc.. And suddenly Apple's share price plummets and they've got no idea why, or assign blame to other factors.
But the fact is, when you don't listen to your customers, and those customers have choices, they leave. Now, right now for a real high capacity MP3/AAC player and media organizer, there aren't much in the way of good choices, so people may stick with their ipod classics and itunes in some form (downgrading to 10.x, switching options off in 11.x to stop connecting with Apple's servers to keep their libraries from having playcount data wiped or genres changed, etc..), but that music they planned to buy? Several other oulets legally sell the same music and it'll work just fine with that ipod and itunes. That next phone purchase? Well, there's always Android, which is highly competitive and in many cases cheaper. Certainly, if people lose their faith in Apple computers, they aren't going to pay the big Apple premium price wise that they used to- they'll pay much less for a comparable Windows computer.
The type of brand image damage this does and the lasting effects it can have on future consumer purchases are much bigger than I think Apple believes. Further, you've got a lot of people who, if they haven't already found media software or a media player that works better for them, who are just waiting and watching and looking for something that fills those nitches, and they'll jump as soon as they can. It's never a good idea to ruin a good thing- take customers who are essentially happy and have bought into your ecosystem to some extent, and maybe would like to do so more in the future or have the idea that they would do so more if their financial circumstances changed, and basically tell them you're nothing special. Because even if people's opinion of other existing options isn't that great, they're at least cheaper in many cases. And even if people aren't ready to switch now, once they start looking for something, if that product appears, things could go downhill fast for Apple business wise.
Currently Being ModeratedApr 25, 2013 2:44 PM (in response to CharmCityCrab)
So, you can sit here and type that "Oh, it's just 1,400 posts out of 50 million users" but you're assuming the rest of those users are happy
Just as you are assuming that the 1400 are not, or even represent 1400 individuals or actually some lesser quantity.
If you want to guess then we all can.
More Like This
- Retrieving data ...
- This solved my question - 10 points
- This helped me - 5 points