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Safari problem? Virus, trojan, spyware, adware?

46428 Views 57 Replies Latest reply: Apr 10, 2014 4:15 PM by Vavalentine RSS Branched to a new discussion.
  • acme6 Level 1 Level 1 (10 points)

    what is the default search engine for safari ? i think you get redirected to the app in app store somehow verify the default search engine.again and try with a different isp,do not clik the ads links while you browse the internet on is another thing that might help go to settings then general then tap on about then advertising then limit ad tracking and turn it off.hope this will help

  • acme6 Level 1 Level 1 (10 points)

    but turning off java script will cause other webpages to load differently and incomplete.did you turn off the ad tracking in settings ? this is the weirdest problem i have ever seen...this problem appears when you use 3g or wifi ? or both ?? did you tried connecting to a different wifi networks ?

  • thomas_r. Level 7 Level 7 (26,920 points)

    That is indeed odd. Is this happening to you on every network you try? Your iPhone should prefer wifi over the cellular network... have you tried using wifi on more than one unrelated wifi network? If not, give that a try, and see if you can narrow the problem down to a specific network.

  • tpost76 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 18, 2013 5:11 PM (in response to thomas_r.)

    This exact same thing happens to me over Wi-Fi and the cellular network. Same behavior, same Candy Crush Saga app every single time.

  • clbchase4 Level 1 Level 1 (0 points)



        "Let's invent a better mousetrap instead of becoming the mouse : no more facebook"


         The Solution with the Adtrack candy crush saga redirection to the apple/itunes store and attempting to get you to install/buy this game app - is due to facebook.   Do not do a restore of your iphone, that will not solve the issue.  


         To solve the issue, remove all your game apps and all your social networking apps - including facebook, twitter, etc. from your iphone using itunes app removal button.  


         The redirection popup issue has nothing directly to do with any site or even with javascript -  nothing you do on your iphone directly will fix the problem - i.e. turinng advertising off, resetting advertising identifier, turning off safari in your icloud settings, clearing all web data, all history, all cookies and data from safari, none of this will work.  Even a restore using itunes of your iphone will not work.


          The issue has nothing to do with your phone - as long as this redirection is within the RSS or any part of a indirect connection coming in from a site you always visit such as a news site, then even though the site itself is okay, it may have rss or other links coming in from all over the world - which are not part of its servers.  And one of these indirect links - such as an advertisement fed by facebook for the candy crush saga game is being fed into it and constantly redirects you to apple store to install this game.


          Bottom line short - as long as you have the host on your iphone such as facebook, that is feeding into the link that is appearing in your site you always visit such as or whatever else it may be, then you will constantly be intercepted by this trojan link and redirected to the apple store to install/buy this idiotic game that I for one had never ever heard of and never ever will have anything to do with.


          So - again:  uninstall facebook and all social networking and games, especially any games sold by "games for friends".  As these apps somehow contain reference to this inderect link that redirects you to the app store to install/buy the candy crush saga game when you visit one of your sites that you have always vistied.


    Hope this helps the frustrations of someone else out there in apple world.



    ps  If possible, Try and stay away from facebook , on all your electronic devices, it is becoming more and more a hotbed for injections, redirections, adtracks, worms, viruses, etc.



  • JimHdk Level 7 Level 7 (21,510 points)

    This is happening because of bad ads on the affected sites. These ads are designed to randomly redirect mobile device users to other sites. It has nothing to do with your iPad. The random nature of the re-directs is intended to confuse the user and keep this garbage below the radar.


    Turning OFF Javascript (not Java - the iPhone doesn't even run Java) bypasses the problem because the mechanism implementing the redirects uses Javascript. This is not really a solution, however, because turning Off Javascript affects all sites and will certainly cause problems.


    Complain to the affected sites to get these ads removed.

  • clbchase4 Level 1 Level 1 (0 points)

    Once again:  Once you all understand the problem, solving it is easy:


        The problem is:    embedded in rss links coming in from other sites.   These rss links , think of them like this:  if you were watching national news on your tv and all of a sudden you got a interruption in your national news broadcast on tv from a local tv station telling you that something in ur local region is happening right now and we're taking u to it and all of a sudden u are now watching ur local event on tv, however, as long as u change to another channel u can watch something else.  But if u return to ur national news channel u will constantly see this local broadcast instead of ur national news show.

                                    this is exactly what is happening with this candy game issue:    u go to a site u always have been going to, and use to go to without issue and when u clicked on a article to read no problem.  Now when u do so u get redirected to app store to buy this idiotic candy game.   The reason being is that when u clicke on the link to read that article it has some rss (feed/link from some indepenent site, nothing to do with the site u r on itself) feed or link embedded in it - coming from anywhere in the world other than from the site u are on itself.   That is why it has nothing to do with data on your phone - removing it, restoring it, etc. As soon as u go back to this site, this embedded link will find its way back to redirect u as soon as u click on a article to view.


    This is also why its happening on all smartphones, not just on iphones.  And why no vender is responsible or can do anything about it - i.e not at&t, not verizon, not sprint.   Also, this is why the site u actually go to before u get redirected can't do anything about it.


    Now that u understand the problem we can solve it easily:  how ?   okay, think about it -  anytime u install social networking such as facebook, twitter, or games (from "games for friends"),  there is a chance that it will embed a link - and it will not be removed by a restore or by removing all your data, somehow it remains within the context the app itslef (think of the app as the national news station in my example above).


    So- now u know what to do without me having to tell u, but I will anyways:   all u have to do is hook up ur iphone to itunes and thru itunes, click on ur iphone, click on the app tab for ur iphone,  and click remove for any of the social networking apps u currently have on ur iphone such as facebook, twitter, etc. : REMOVE THEM ALL.

    Next, remove all games, every single one: REMOVE ALL GAMES.  


    Remember, doing this from ur iphone alone is not enough, you MUST connect ur iphone to itunes, select ur iphone and REMOVE these apps from ur iphone app tab. 


    This will clear out all of the apps embedded links stuck somewhere in ur iphone.  (Like my above example, u have gotten rid of the local news that interrupted ur national news show)


    1. Then on ur iphone click on settings, general, safari, remove history, remove all cookies and data

    2. Then scroll all way down, click on advanced, click on website data, click on remove all website data

    3. Then under settings, general, about, scroll all way down, click on advertising and click limit ad tracking to ON,

    and click reset advertising identifier (this is telling the iphone to not allow adtrack adds such as and to give u a new id that is not identifiable by these adtrack ads - so its harder for them to attack ur phone.)

    4. Now go to safari, go to bookmarks, make sure all history is cleared.

    5. Now go to settings, icloud, click safar to OFF if set to ON


    That should do it, u are now clear of this idiotic adtrack redirection issue.





    ps turning off javascript is too draconian, yes it will work, but its preventing u from using safari the way u should be using it and most of its functionality at sites will not be avalailable.  U might as well not surf at all.   It's not the real answer, it is just a stop gap for u to stop ur frustration of constantly being redirected to this game.

  • clbchase4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 26, 2013 3:53 PM (in response to clbchase4)

    Also - Remember, restoring ur iphone seems will appear to remove all data/apps.  But somehow fails to remove all app data/infor such as embedded links that are redirecting ur iphone to this candy game to install at app store.


    So please follow my exact instructions above and don't mess with restoring ur iphone.  Just REMOVE all social networking apps and games , one at a time, from within itunes , under ur iphone app tab.


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