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TS2097: If you can't eject a CD or DVD or open the drive tray

Learn about If you can't eject a CD or DVD or open the drive tray

TS2097 Cannot eject iMac CD

21078 Views 8 Replies Latest reply: Mar 4, 2014 8:41 AM by PatrickCollins RSS
bob.ashrak Calculating status...
Currently Being Moderated
Aug 15, 2012 3:51 PM

My IT folks provided a bootable CD to run an emulation on my iMac.

Didn't work properly (froze).

Could not eject CD.

Tried USB mouse holding down mouse button while restarting.

Did not eject CD.

Open to any options.

(Normal mouse & keyboard are wireless)

iMac, Mac OS X (10.7.4), wireless keyboard and mouse
  • Kappy Level 10 Level 10 (221,080 points)
    Currently Being Moderated
    Aug 15, 2012 3:53 PM (in response to bob.ashrak)

    Five ways to eject a stuck CD or DVD from the optical drive

     

    Ejecting the stuck disc can usually be done in one of the following ways:

     

    1. Restart the computer and after the chime press and hold down the left mouse button until the disc ejects.

     

    2. Press the Eject button on your keyboard.

     

    3. Click on the Eject button in the menubar.

     

    4. Press COMMAND-E.

     

    5. If none of the above work try this: Open the Terminal application in your Utilities folder. At the prompt enter or paste the following:

     

      /usr/bin/drutil eject

     

    If this fails then try this:

     

    Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.

  • Kappy Level 10 Level 10 (221,080 points)
    Currently Being Moderated
    Aug 15, 2012 4:24 PM (in response to bob.ashrak)

    Glad I could help.

  • joshe123 Calculating status...
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    Apr 26, 2013 2:16 AM (in response to Kappy)

    Thanks Kappy.

    Just had the same problem with a CD and nothing was working to eject it.

    Came to the Community, as one does and the method of going to utilities and entering the line worked at the fourth attempt.

    That will teach me not to play promotional CDs.

    Thanks again.

    joshe.

  • t. jeremy Calculating status...
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    Sep 1, 2013 4:28 AM (in response to bob.ashrak)

    I tried above helpful suggestions, but without success. After trying restart several times and pressing the mouse, I then tried turning the iMac off completely and then restarted -- pushing down on the mouse. The disk ejected first time. I don't know whether that was a coincidence or turning it off made a difference -- but it worked for me.

  • BDAqua Level 10 Level 10 (114,800 points)
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    Sep 1, 2013 2:04 PM (in response to t. jeremy)

    Thanks for the tip!

  • PatrickCollins Calculating status...
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    Mar 4, 2014 8:41 AM (in response to Kappy)

    Thank you Kappy. Your terminal script worked for me!

    /usr/bin/drutil eject

    Patrick

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