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My MacBook will no longer connect to my wireless printer.

427 Views 3 Replies Latest reply: Apr 26, 2013 5:35 PM by kostby RSS
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Apr 25, 2013 4:09 PM

My MacBook (circa 2010 - it's not a MacBook Pro) stopped connecting wirelessly to my HP printer (3050 J610). I get a message, "Printer is offline." The printer is on and I have no trouble printing from my iMac. I appreciate any advice/insights. Thank you.

MacBook, Mac OS X (10.6.8)
  • Shane_R@HP Level 2 Level 2 (385 points)

    Try restarting the printer and the Mac.  If that doesn't work, remove and readd the printer's print cue.  Let me know what happens.

     

    I am a printer tech for HP.

  • kostby Level 4 Level 4 (2,290 points)

    Welcome to Apple Support Communities. We're all users here.

     

    There is a 'Reset Printing System' command:

     

    , System Preferences, Hardware, Print & Fax, right-click (Command-click) on the printer in question in the left column, as illustrated below, and select Reset Printing System.

     

    WARNING NOTE: This WILL delete all printers AND print cues AND saved settings, if you have saved your own 'custom settings' for the printer, and named them, such as 'Staples Glossy Photo-rear feed', those WILL disappear.

     

    Then you then will need to reinstall all printers, and re-create any custom settings, so if you have a lot of custom settings saved, make screen captures (+shift+3) for the things you customized BEFORE you reset.

     

    Yes, this is drastic, but if nothing else works, AND THE PROBLEM IS NOT CAUSED BY A PRINTER MALFUNCTION, this has always worked for me to cure my wireless print problems such as you describe.

     

    Screen shot 2013-04-26 at 8.24.29 PM.png

     

    Message was edited by: kostby

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