Skip navigation

My MacBook will no longer connect to my wireless printer.

427 Views 3 Replies Latest reply: Apr 26, 2013 5:35 PM by kostby RSS
LCM55 Calculating status...
Currently Being Moderated
Apr 25, 2013 4:09 PM

My MacBook (circa 2010 - it's not a MacBook Pro) stopped connecting wirelessly to my HP printer (3050 J610). I get a message, "Printer is offline." The printer is on and I have no trouble printing from my iMac. I appreciate any advice/insights. Thank you.

MacBook, Mac OS X (10.6.8)
  • Shane_R@HP Level 2 Level 2 (385 points)

    Try restarting the printer and the Mac.  If that doesn't work, remove and readd the printer's print cue.  Let me know what happens.


    I am a printer tech for HP.

  • kostby Level 4 Level 4 (2,290 points)

    Welcome to Apple Support Communities. We're all users here.


    There is a 'Reset Printing System' command:


    , System Preferences, Hardware, Print & Fax, right-click (Command-click) on the printer in question in the left column, as illustrated below, and select Reset Printing System.


    WARNING NOTE: This WILL delete all printers AND print cues AND saved settings, if you have saved your own 'custom settings' for the printer, and named them, such as 'Staples Glossy Photo-rear feed', those WILL disappear.


    Then you then will need to reinstall all printers, and re-create any custom settings, so if you have a lot of custom settings saved, make screen captures (+shift+3) for the things you customized BEFORE you reset.


    Yes, this is drastic, but if nothing else works, AND THE PROBLEM IS NOT CAUSED BY A PRINTER MALFUNCTION, this has always worked for me to cure my wireless print problems such as you describe.


    Screen shot 2013-04-26 at 8.24.29 PM.png


    Message was edited by: kostby


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.