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My iChat is not working

520 Views 4 Replies Latest reply: Apr 28, 2013 12:02 PM by Ralph Johns (UK) RSS
deafdonna Level 1 Level 1 (0 points)
Currently Being Moderated
Apr 26, 2013 4:42 PM

My  video iChat is not working.  I have a iMAC...Version 10.7.5.  Yes Lion.  I have been using iChat via AIM for two or three years without any problems.  Now it suddenly stops working.    The buddies screen is up all right.  I can see buddies' pictures.  Green icons are there.  When I click the green icon, my preview comes up and I can see myself.  The top  says it is waiting for response.  It keeps running but no response.  I use text ichat without any problem.  Friendssaid they click invite to video ichat but nothing happens.  In other words no connection between our video ichats! Help!

iMac (21.5-inch Mid 2010), Mac OS X (10.7.5)
  • Ralph Johns (UK) Level 9 Level 9 (66,835 points)
    Currently Being Moderated
    Apr 27, 2013 2:41 PM (in response to deafdonna)

    HI,

     

    This posts seems to restate another one I saw and answer some of the questions I posed.

     

    So you have an AIM Buddy list

    You can see green Video icons for your Buddies.

    You get Chat Preview window to show you your Preview and it says "waiting..." with the spinning cogwheel type icon.

     

    It does not resolve into the Pic-in-Pic smaller view of you as a Video chat starts.

    The Buddy says they see the Invite.

     

    It also does not give you a Pop up "Send to Apple" alert on a Chat failure.

     

    Does the Buddy get a failure messages of any sort ?

     

    In Your iChat Menu > Preferences > Video section what speed do you have set in Bandwidth Limit ?

    What speed are you getting over the Internet ? http://speedof.me/

    This test site tries several times to gauge the speed.  The graphics look like increasing large hills at first but they squeeze up towards the left until they look like ice crevasses.

    You need at least 128kbps both Up and Down for Video chats.

     

    3Sigcopy2.png
    10:41 PM      Saturday; April 27, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,835 points)
    Currently Being Moderated
    Apr 28, 2013 12:02 PM (in response to deafdonna)

    HI,

     

    The 1.6Mbps does not tell me whether that is Download or Upload speed.

    If it is Upload speed then it is fine.  (Upload tends to be a lower figure)

     

    Apple and AIM blaming each other over this is not unusual.

    Apple will see it as a Connection issue and say iChat is working properly.  AIM will not know how iChat works and see that as the most likely issue.

     

    The lack of any failure messages is unusual.

    The fact the Invite/chat is still  trying to connect without any message is also a bit strange.

     

    How do you connect to the Internet ?
    Ethernet  or WiFi ?

    Router and Modem or Combined Device ?

    How are the ports opened for iChat ?  (UPnP, Port Forwarding or Port Triggering ?)

     

     

    I take it Apple had you restart the computer  as part of the testing procedure ?

     

     

     

    3Sigcopy2.png
    8:02 PM      Sunday; April 28, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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