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iWork not opening

566 Views 14 Replies Latest reply: May 8, 2013 5:39 PM by kyletheperson RSS
kyletheperson Calculating status...
Currently Being Moderated
Apr 26, 2013 6:34 PM

I had iWork on my mac since september 2011, and I recently needed to restore my mac because of how slow it was. Anyways, I put the iWork install disk in and installed iWork, but when I click on either pages, keynote or numbers, new always have errors. I tried deleting the com.apple.iWork plist and still didn't work. Any help?

MacBook, Mac OS X (10.7.4)
  • David M Brewer Level 6 Level 6 (9,185 points)
    Currently Being Moderated
    Apr 26, 2013 8:55 PM (in response to kyletheperson)

    Did you update iWorks? If not, go to the App Store and update iWorks and see if that fixes the problem.

  • Eric Root Level 6 Level 6 (13,950 points)
    Currently Being Moderated
    Apr 28, 2013 1:28 PM (in response to kyletheperson)

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

     

    General information.

     

    Isolating issues in Mac OS X

     

    Troubleshooting Permission Issues

     

     

    Step by Step to Fix Your Mac

  • David M Brewer Level 6 Level 6 (9,185 points)
    Currently Being Moderated
    Apr 28, 2013 5:50 PM (in response to kyletheperson)

    Try opening a Keynote, Pages or Number doc. Make a dup of the doc before you try to open it.

  • Imp68 Level 4 Level 4 (2,135 points)
    Currently Being Moderated
    Apr 28, 2013 6:49 PM (in response to kyletheperson)

    Move to the trash:

     

    /Applications/iWork (the whole iwork folder)

    /Library/Application Support/iWork (the whole iwork folder)

    /Library/Preferences/com.apple.iwork*  (will be two files)

     

    Reboot.

     

    Reinstall from your DVD.  Test.

     

    Always have a fresh backup handy.

  • Imp68 Level 4 Level 4 (2,135 points)
    Currently Being Moderated
    Apr 28, 2013 6:52 PM (in response to Imp68)

    Forgot to mention, check for software updates under the apple menu after the reinstall... Then test.

  • Imp68 Level 4 Level 4 (2,135 points)
    Currently Being Moderated
    Apr 29, 2013 2:43 PM (in response to kyletheperson)

    Then you went into the wrong Library.

  • Csound1 Level 7 Level 7 (32,390 points)
    Currently Being Moderated
    Apr 29, 2013 2:46 PM (in response to kyletheperson)

    kyletheperson wrote:

     

    What's a dup?

    duplicate

  • Imp68 Level 4 Level 4 (2,135 points)
    Currently Being Moderated
    Apr 29, 2013 2:46 PM (in response to kyletheperson)

    He means "duplicate".

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