1 Reply Latest reply: Apr 27, 2013 2:34 AM by Kenichi Watanabe
hhwanabie108 Level 1 Level 1 (0 points)

I bought a TV show from the iTunes store and it won't upload, says the video is not compatible. All of my other TV shows I've purchased from the iTunes store load fine. Why can't I put this one on?

  • 1. Re: can't upload video
    Kenichi Watanabe Level 7 Level 7 (30,030 points)

    If it's "HD," the resolution is too high.  It seems some "SD" (standard definition) videos are also too high for some iPods that can play video.

     

    The current iPod classic can generally play videos with resolution up to 640 x 480, according to the specs

     

    http://www.apple.com/ipodclassic/specs.html

     

    If it's higher than for in either number, iTunes will not sync that video.  You can do a Get Info on the video to check its resolution.