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"Other" data (iPhone) - How do I remove this junk?

1182737 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Mr. Luigi Level 1 Level 1 (5 points)

    Hi Twisted,


    Good to hear back from you!


    The link...



    does suggest removing and reinstalling e-mail acounts as one of the intermediate steps before resorting to the nuclear "restore as new" option.  Perhaps doing this removes ophaned e-mail attachments, etc.  Hard to say as I have not tried this.


    If iOS 7 does not address this "other" data in a more robust and effective manner than iOS 6...I am jumping off a cliff.


    I guess "The Cliff" would be the new nuclear option.

  • Gzmogal16 Calculating status...
    Currently Being Moderated
    Apr 26, 2013 5:25 PM (in response to Mr. Luigi)

    This is SOO frustrating!!  I have read through the majority of this thread and other than the fact that I cannot get to deleted files I have tried everything except a reset to new and the music thing.  I have an iphone 4 with only 8GB of memory and 2.10GB of "other" I deleted facebook which didn't help.  I regularly pull all the photos off my phone and put them on my computer and I turned the photo stream off too.

    I have:

    516.2 MB in Audio

    271.1 in Photos

    537.7 in Apps (I added facebook back but haven't opened it yet)


    2.10GB in Other


    FYI: I saw someone mention saying what apps they have to compare who has what and all, these are the apps I have:

    Facebook (still unopened)


    Candy Crush


    What's the Phrase Free

    Words with Friends Free

    Radar US

    The Weather Channel

    a local news app

    My Verizon

    Backup Assist (Verizon's App)




    I have 4 email accounts saved to my phone.  Cleared them out as much as I could. Have it set to only show 100 most recent messages and deleted all the trash and spam.  Total of maybe 300 emails on my phone.


    So that's me lol!  Just jumping in to see if anything new gets posted and also share my info.

  • 101Siamese Calculating status...
    Currently Being Moderated
    Apr 26, 2013 6:26 PM (in response to Gzmogal16)

    Have u tried restoring it with ur bkup?

  • Lawrence Finch Level 7 Level 7 (24,500 points)
    Currently Being Moderated
    Apr 26, 2013 6:29 PM (in response to Gzmogal16)

    App data does not go into Other. It's data for iOS and the built in apps. Do you save text, imessage and MMS messages? They are all part of Other. So are album covers. I've posted the relatively complete list a few times; look for my posts or see:

  • Gzmogal16 Level 1 Level 1 (0 points)

    Absolutely all of my messages have been deleted.   Also checked to be sure there were no album covers.  Yes I have restored to back up as well

  • Gzmogal16 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 26, 2013 7:01 PM (in response to Gzmogal16)

    I'm sorry I don't know about album covers, I meant to say jackets.  I only have 72 songs on my phone though lol

  • Gzmogal16 Level 1 Level 1 (0 points)

    I did read your post before, I am just not sure why it's 2GB of memory that's being used.  The only thing I did differently before posting this was delete the 1 email account and also deleted my maps history.  Nothing changed in "other" memory usage.  Everything else I did before when trouble shooting while going through the threads.  I really did read most of them and didn't just skip completely to the end.  If you have other thoughts that don't require a total reset of the phone I would be happy to hear it. 

    • email messages and attachments:  I deleted 1 email account that I didn't use anyway and have checked there are 150 emails on my phone.
    • Reminders: Don't use and made sure they aren't synced with anything.
    • Calendar entries: Unsynced with all my emails and deleted when I did.  Also not synced with facebook.
    • Contacts: I have 76
    • Text messages: DELETED them all before posting the info before
    • MMS messages and attachments: Again all deleted
    • Genius data: Don't use it.
    • Music cover art: Can't do anything about that I am aware of, If I'm wrong please let me know.
    • Operating system settings: Again, not my choice
    • Safari cache: Emptied cache and cookies.
    • bookmarks: I have none
    • Game Center status: I don't use
    • Music catalog: again I have less than 100 songs.
  • 101Siamese Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 26, 2013 8:06 PM (in response to Gzmogal16)

    I Have 2.6 of other for my ipad and its normal. My friend has abt 2 gb also for her other section for her phone. I think its pretty normal. It just ***** that u have an 8 gb memory :/

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 26, 2013 9:10 PM (in response to Gzmogal16)



    1.  Did you try PhoneClean?  It might make no difference at all.  But if you have data hiding in cache other than Safari (which you can remove directly in Settings-->Safari) it will get rid it.


    2.  Did you actually DELETE ALL your e-mail accounts and reinstall the ones you use?  Or did you just remove e-mails from your accounts?  You should try deleting and reinstalling.


    3.  Do you really need the Verizon Backup Assistant account/app anymore?  Your contacts should be in your Contacts App and its contents are backed up to your iCloud account.  I don't think this Verizon app is a source of "other" data however.


    4.  This has been mentioned elsewhere, but I'm not sure how low a level one can expect "other" data to stabilize.  I know some folks have quoted pretty low values.  But I wonder if after a short while they find their "other" back in the 1.8-2 GB range.  You may be able to get your other to go down using some of the strategies above, but I'm not sure you'll be able to get "other" substantially lower and have it stay there.


    If you have tried all the above strategies let us know.  If you haven't and do try them let us know if they offer any relief.  PhoneClean is a very easy application to use.  If you do have some apps with blood sucking cache it should purge that data.  Deleting and reinstalling your e-mail accounts is a more aggressive and potentially effective way to reduce "other" data than simply removing e-mails.


    Good luck, Mr. Luigi

  • Gzmogal16 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 27, 2013 6:20 PM (in response to Mr. Luigi)

    Deleting my email accounts and redoing them did nothing I will try the phone clean next and let you know.  The reason I keep the Verizon contact app is so if something happens to my phone I can use my older phone until I get a new iphone and still transfer the contacts lol!


    It's gone up since I had the phone so it's not just my phone something is adding to it.  I know (and this is random) that this past summer my friend's husbands phone took a long swim in the tub.  When they got it out of the bag of rice the next day it had managed to restore old messages and contacts and photos that had been deleted and were a year old. I don't know if the "trash bin" issue was ever resolved and if not I think that maybe what it is.

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 28, 2013 7:15 AM (in response to Gzmogal16)

    Hi Gzmogal16 and Members of this Awesome 47 page Discussion!


    GZ...16, If you deleted and reinstalled all your e-mail accounts and it didn't help all is not lost.  Now you know that is not a source of your problem.


    I never thought about keeping Verizon Backup Assistant for the reason you state.  That is very wise.


    I was the one who suggested all of us somehow compare Apps to try to find overlap and perhaps a guilty party or parties.  I said that because I do think it is possible there are nasty, evil apps out there that are special offenders to this "other" data problem. I did look at your list. Didn't see much overlap with mine.  Where there was overlap it just didn't seem to be an app that could be the source of the problem.  I say that because I have had the "other" issue with, and without, these apps.


    I have literally hundreds of apps.  Testing apps is part of my job.  One of the reasons why I am so reluctant to restore my iPad as New is because I would lose the massive folder organization of all these apps.  I am also moving apps in and out of my iPad all the time.  This makes tracking down potential offender apps easy and hard.  Easy b/c I may one day remove an app and find my "other" problem gone. Offender found!  Hard because there may be more of these nasty apps than we realize and I just keep adding more fuel to the fire.  The fact that my iPhone (which has many fewer apps on it) does not have the "other" data problem adds to my belief that certain apps are contributing to this problem.  Also, I believe the current version of iOS is not handling this "other" data well.  As I have said before, if iOS 7 does not do a better job with this "other" data, I am throwing myself off a cliff.


    Speaking of "others."  For others reading this, you will recall I had a successful, but arithmetically inexplicable interaction with PhoneClean a couple weeks ago.  Since then my iPad's "other" data has ramped up again so I reused PhoneClean.  Here is the results.


    Device:  iPad 3 (64 GB capacity, LTE enabled)

    "Other" data level: 6.24 GB

    Amount of Memory Capacity left as reported in iTunes:  11.64 GB

    Amount of Memory Capacity left as reported by PhoneClean: 13.18  WHAT!!!!


    Results of Scan by PhoneClean:


    Temporary and Junk Files:  0

    Cache and off-line files:  0

    Cookie and Script files:  0

    Sync-failed Media files:  0


    Because PhoneClean identified NO data to clean it gave no option to remove it.  So I closed the application.


    Went back to iTunes.


    My other data for the iPad still read 6.24 GB


    THEN...I performed a sync of my iPad.  BAM!!!  After the sync my "other" went down to 2.44 GB.  WHAT??!! 


    I had syned my iPad several time before using PhoneClean with NO REDUCTION in "other" data.  So, despite PhoneClean identifying ZERO "other" data somehow, someway subjecting my iPad to this application and then RESYNCING my iPad does something to reduce its "other" data.  This is the 2nd time I have done this process with the SAME results.


    The resyncing after using PhoneClean was essential to confirm any change in "other" data level.  (Actually, this makes sense as without the resync iTunes is just showing the state of my iPad after the last sync...which was before using PhoneClean)


    Something is putting "other" data back on my iPad and not on my iPhone. OR!  Something is making my iPad THINK it has "other" data when it really doesn't.  PhoneClean appears to be able to remove it, or make my iPad aware it really is not there.  Resyncing is necessary to update the amount of "other" data iTunes displays after using PhoneClean.

  • philar15 Calculating status...

    I was able to free up almost 2 gigs by removing Sky Gamblers Air Supremeacy from my phone. The game itself was 812megs and my Other went from 2.66g to 712megs. Hope this helps!

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 28, 2013 12:11 PM (in response to philar15)

    Thanks philar15!


    I don't have this app.  But for those that do it certainly is valuable information.  Hopefully others will discover more "other" data hogs and share their results with us forumites.

  • ccchaps Calculating status...
    Currently Being Moderated
    Apr 29, 2013 4:13 PM (in response to Acqua)

    This helped soooo much! About 1 gig of the "other" on my iphone disappeared

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 29, 2013 5:32 PM (in response to ccchaps)



    What do you mean by "this"?  It appears you are responding to Acqua.  Did you do that "delete music trick"?  I hope not as you will find it does not really work. Your music will no longer play correctly.  You will have to resync your music library to return proper functionality.  In doing so your other data will return.  If I am wrong, please let us know what you did to reduce your other by 1 GB.

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