1 2 Previous Next 29 Replies Latest reply: May 6, 2013 10:12 AM by BDAqua
Darrell R Coe Level 1 Level 1 (145 points)

I have submitted this issue before and I received some very good isolation/resolution steps, but my problem still exists.  I am unable to highlight text to delete,  copy/paste.  I am also unable to enlarge or move windows on my desktop.

 

STEPS TAKEN 

1) Luanch Disk Utility

2) verify/Repair Hard Drive

3)Verify/Repair Permissions

4)**Safe Boot and was still unable to highlight or move windows

Install and Launch Applejack

5)  applejack auto restart that performed all applejack tasks, detect and repair issues found

6) **Safe Boot computer and still was unable to highlight or move windows

Launched Tech Tool Pro (detected no issues)

Unplug all peripherals (USB and Firewire)

7)Reboot computer.  Still unable to highlight or move/enlarge windows

 

CAN ANYONE HELP????

  • 1. Re: Unable to highlight text or move windows
    Klaus1 Level 8 Level 8 (44,505 points)

    CAN ANYONE HELP????

    Maybe, if you care to divulge what Mac you have and what version of OS X it is running.

  • 2. Re: Unable to highlight text or move windows
    Darrell R Coe Level 1 Level 1 (145 points)

    Klaus,

     

    Thanks for responding to my two issues( this issue and updated Safari).  Re: Mac type and OS:  I have a B/W PPC with a Sonnet G4 processor, but only 384 MB of RAM.  The computer is running OS X 10.4.11 Tiger.

  • 3. Re: Unable to highlight text or move windows
    Klaus1 Level 8 Level 8 (44,505 points)

    That is far too little RAM. Very cheap nowadays - try to max it out. Best sources are OWC/MacSales and Crucial.

  • 4. Re: Unable to highlight text or move windows
    Darrell R Coe Level 1 Level 1 (145 points)

    Thanks, I know my memory is woefully low.  Would increasing the memory also improve the audio to visual effects. I have difficulty watching You-Tube topics and others because the audio does not match up with the video or is that some other problem that a new Mac (with a new updated processor) would cure?

  • 5. Re: Unable to highlight text or move windows
    BDAqua Level 10 Level 10 (116,480 points)

    First, Safe Boot , (holding Shift key down at bootup), use Disk Utility from there to Repair Permissions.

     

    Then move these files to the Desktop for now...

     

    /Users/YourUserName/Library/Preferences/com.apple.finder.plist

     

    /Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist

     

    /Users/YourUserName/Library/Preferences/com.apple.desktop.plist

     

    /Users/YourUserName/Library/Preferences/com.apple.recentitems.plist

     

    Reboot & test.

  • 6. Re: Unable to highlight text or move windows
    Darrell R Coe Level 1 Level 1 (145 points)

    B, 

    Pleasant surprise!   Ran into a problem. I performed the Safe Boot and did the Disk Utility Repair Permissions,  I started the second step as you recommended.   But,  when I selected the files and tried to move them to the desktop, the files did not relocate to the desktop.

     

    FYI,

    I need to add a step that I performed in trying to isolate my trouble, as recommended by another Discussion Participant.  He recommended that I create another Account ID to see if there was any change, which there was not,

     

    Darrell

  • 7. Re: Unable to highlight text or move windows
    BDAqua Level 10 Level 10 (116,480 points)

    That would indicate a Sytem problem, might be fixed by reapplying the 10.4.11 combo...

     

    The combo update for PowerPC-based Macs...

    http://www.apple.com/support/downloads/macosx10411comboupdateppc.html

     

    The combo update for Intel-based Macs...

    http://www.apple.com/support/downloads/macosx10411comboupdateintel.html

     

    Repair Permissions afterwords, reboot.

     

    In Finder, can you do a Get Info on your Home folder & others within, to see if they're Locked or what rights you have?

  • 8. Re: Unable to highlight text or move windows
    Darrell R Coe Level 1 Level 1 (145 points)

    Performed update for PPC Mac OS X 10.4.11.  Still no change  in highlighting or window movement.  Safe Boot and Repaired Permissions. All Files, when highlighted had a More button.  Checked above listed Files.  All were similar to my Home Folder... none of boxes were checked next to Locked.  All Ownership & Permissions were set to READ & WRITE

  • 9. Re: Unable to highlight text or move windows
    Klaus1 Level 8 Level 8 (44,505 points)

    Darrell R Coe wrote:

     

    Thanks, I know my memory is woefully low.  Would increasing the memory also improve the audio to visual effects. I have difficulty watching You-Tube topics and others because the audio does not match up with the video or is that some other problem that a new Mac (with a new updated processor) would cure?

    Yes. The old Tiger OS, and the hardware you are running, cannot cope with the demands of the latest web browsers or on-line video streams.

  • 10. Re: Unable to highlight text or move windows
    Darrell R Coe Level 1 Level 1 (145 points)

    BD Aqua,

    I really value your contribution, but I have not received a response regarding being able to retrieve info on the files

    listed above.I am not sure if you did not receive my reply or you have exhausted all your options for resolving my issue.  Please tell me if I have no other option, but to live with it.

     

    Darrell

  • 11. Re: Unable to highlight text or move windows
    BDAqua Level 10 Level 10 (116,480 points)

    I'm sort of lost at what is going on!?

     

    To find out if it's system wide or user specific, try this...

    Open System Preferences>Accounts, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

    Does it work in the new account?

  • 12. Re: Unable to highlight text or move windows
    Darrell R Coe Level 1 Level 1 (145 points)

    I am hoping this works and you can take a look at what has transpired.  Here is the URL for this issue https://discussions.apple.com/message/21917113#21917113.  I wanted to add this additional troubleshooting comment to the reply I sent this Morning.  After I disconnected all peripherals and retested my issues, I thought about and uninstalled a USB 2.0 PCI Adapter Card that was in a PCI slot of the computer.  I still was unable to move windows on my desktop, but I was able to highlight a sentence.  But I was only able to do it once. You had asked if I could drag the files to the desktop and as before. I was unable to drag any f the files to the desktop. Re: your last correspondence;I did add a new account and established that my issue was not Account specific. The issues still were present for both Accounts

  • 13. Re: Unable to highlight text or move windows
    BDAqua Level 10 Level 10 (116,480 points)

    Well, since it's System Wide, I think it calls for an archive and Install feature, which can give you a new OS, yet preserve your files and settings if you have enough room on your HD...

     

    http://support.apple.com/kb/HT1710

  • 14. Re: Unable to highlight text or move windows
    Darrell R Coe Level 1 Level 1 (145 points)

    Performed the Archive and Install procedure, exactly  following the http://support.com//kb/HT1710 guidelines.  The procedure was successful and completed.  But the problem still persists.  All peripherals are disconnected.  Could the problem be in an application?

     

    I have the following Applications:

    APPLE:

    Safari (one other error discovered; I underlined Apple and now I am unable to disunable the underline feature)

    iChat

    Address Book

    iTunes

    iPhotoiMovie HD

    iDVD

    GarageBand

    iWeb

    iCal

    Quicktime Player

    System Preferences

     

    NonAPPLE

    Canino (Browser)

    X11 (Required for Gimp, Photo Editing system)

    Microsoft Office (WORD, EXCL, POWERPOINT)

    Microsoft Messenger

    HP Device Manager

    HP Photosmart Studio

    Gimp

     

    No other Apps are launched  except the App that I may be using(i.e, Browser or Mail)




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