HT1212: iOS: Forgotten passcode or device disabled after entering wrong passcodeLearn about iOS: Forgotten passcode or device disabled after entering wrong passcode
Currently Being ModeratedApr 28, 2013 8:01 AM (in response to jackie277)
we found that when we went to itunes the device - restore back up was greyed out.
We have done the suggestions on utube but the password still appears on screen and does not go to factory set up. Can someone please help.
Currently Being ModeratedApr 28, 2013 8:11 AM (in response to jackie277)
You can use http://support.apple.com/kb/ht1808 to restore the device, but everything that hasn't been backed up(purchases excluded) will be lost.
After restoring, you can redownload your purchases using this: http://support.apple.com/kb/ht2519
If you get specific error messages/codes in iTunes when updating/restoring, check this: http://support.apple.com/kb/ts3694 for causes and solutions