11 Replies Latest reply: Apr 28, 2013 6:31 PM by Kappy
MaddieRose Level 1 Level 1 (0 points)

After I updated my phone a while ago all of my available storage disappeared. I can't take photos because of "not enough available storage" I am constantly erasing photos and music but even after I haven't taken any photos or bought any music it does it again. I am getting very frustrated and annoyed and don't know what to do.


iPhone 4S, iOS 6.1.2
  • 1. Re: Why do I only have 13.6 GB total on a 16 GB phone?
    Kappy Level 10 Level 10 (226,685 points)

    There are 16,000,000,000 bytes of storage that when converted to Base 2 gigabytes will be about 14.9 GBs. Deduct the operating system and default apps and you end up with what you have. It's an arithmetic conversion, nothing more.

     

    As for your other issue it's a different problem and may be related to some other issue with which I'm not familiar.

  • 2. Re: Why do I only have 13.6 GB total on a 16 GB phone?
    ChrisJ4203 Level 7 Level 7 (28,170 points)

    One of the reasons has to do with formatting. On an actual 16GB phone, with formatting you do not get an actual 16GB. The other reason has to do with the iOS. The operating system on the phone takes up space and that will impact your total storage. From there, once you start adding music, photos, apps, email, and the like, it all consumes storage. The last aspect of storage on the phone is "Other". You see these things when looking at iTunes with the phone connected. "Other" consists of the operating system, emails, SMS. Normal amounts of "Other" can consist of up to 1.5GB.

     

    If you are having other problems with storage, it may be necessary for you to restore the phone as a new device. It is possible you have a corrupt file in there somewhere and if you restore from a backup, then you are going to just put the corrupt file back on the phone.

  • 3. Re: Why do I only have 13.6 GB total on a 16 GB phone?
    Kappy Level 10 Level 10 (226,685 points)
    One of the reasons has to do with formatting. On an actual 16GB phone, with formatting you do not get an actual 16GB.

     

     

    Actually, the reason isn't formatting. The advertised 16 GBs is derived using Base 10 counting as simply 16,000,000,000 bytes. You will see that Apple usually provides a footnote about this on its web site. If you then convert the Base 10 number to a Base 2 number by dividing by 1024^3 you will get 14.9 GBs. Deduct from that the operating system and default apps will get you down to what will be displayed by iTunes.

  • 4. Re: Why do I only have 13.6 GB total on a 16 GB phone?
    ChrisJ4203 Level 7 Level 7 (28,170 points)

    I understand that, however I was trying to simplify the explanation for the layman. When explained as you did, it does not make sense to many, but if you say it has to do with the way the formatting is done, they tend to accept that. I appreciate your detailed explanation and someday, everyone might understand why this happens.

  • 5. Re: Why do I only have 13.6 GB total on a 16 GB phone?
    Kappy Level 10 Level 10 (226,685 points)

    I understand the explanation is not "simple," but it is correct. Formatting may be acceptable, but it is wrong. This leads users to accept something as true when it isn't. I prefer not to do that. So, although I understand your reasoning I believe it's better to provide users with the correct explanation.

  • 6. Re: Why do I only have 13.6 GB total on a 16 GB phone?
    ChrisJ4203 Level 7 Level 7 (28,170 points)

    Thank you for your help. I am going to save this to use in the future with a mention to you. I appreciate your knowledge.

  • 7. Re: Why do I only have 13.6 GB total on a 16 GB phone?
    Kappy Level 10 Level 10 (226,685 points)

    Where in IL are you located, Chris?

  • 8. Re: Why do I only have 13.6 GB total on a 16 GB phone?
    ChrisJ4203 Level 7 Level 7 (28,170 points)

    North central, about 100 miles due west of Chicago.

  • 9. Re: Why do I only have 13.6 GB total on a 16 GB phone?
    Kappy Level 10 Level 10 (226,685 points)

    Thursday through Saturday I'll be in your neck of the woods, but in Chicago proper, visiting our daughter and her family. I'll say a hello in your general direction.

  • 10. Re: Why do I only have 13.6 GB total on a 16 GB phone?
    ChrisJ4203 Level 7 Level 7 (28,170 points)

    Thank you for that. Next month I will be in Florida for a short period while I prepare to board a cruise. I'll send a smile your way!

  • 11. Re: Why do I only have 13.6 GB total on a 16 GB phone?
    Kappy Level 10 Level 10 (226,685 points)

    Hey, have a great cruise. The weather is getting summery here, so prepare for those afternoon thunderstorms. The waters should be getting just about right. Bring lots of cash because the cruise ships down here have big casinos watching your pockets.