1 Reply Latest reply: Apr 28, 2013 2:01 PM by nickbyrd
CALX1 Level 1 Level 1 (0 points)

Hi, there, new to the site so I was hoping if any one can help. I've been trying to change my home address for my apple id yet for some reason it just won't allow me to do so, every time I enter the new details in and click save and then click onto another section it just keeps saying i haven't saved, would I like to save? - click yes, and it still doesn't save, any ideas?

MacBook Pro, Mac OS X (10.7.1)
  • 1. Re: Problems with Apple ID
    nickbyrd Level 1 Level 1 (120 points)

    Good question. The people who can help update your Apple ID to an accessible email address are atexpresslane.apple.com


    After you've navigated there...


    1. Choose iTunes
    2. Choose iTunes Store
    3. Choose Purchases, Billing, ...
    4. Choose topic not listed
    5. In the box that appears type "no longer have access to my Apple ID email address and I need to reset my password. do not know security questions" (this will allow you to schedule a call to resolve the issue)
    6. Click Continue
    7. Click "Schedule a Call"


    Someone will contact you to resolve this issue.


    In the future, you might using only email addresses that you can access permanently.